Mercari

Final Consumer Response /* (2000, 8, 2016/02/02) */
Update: I was credited for both transactions on January 19th

For this item id [redacted] we issued the user a refund to their original payment method. For another transaction we provided the user with Mercari credits as a courtesy so they were not required to return an item that was not as described. Since that time the user has been suspended from our...

platform for violating our Terms Of Service for selling Counterfeit items. We will not be restoring their account. Signed, Mercari Customer Experience

To whom it may concern,
 
If you would like to receive your funds, you will first...

need to complete the identity verification steps listed in our correspondence on July 5. We have restored access to your account for the time being so you can complete these steps.
 
Signed,
Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because: when I do attempt to message Mercari I never receive a response. I would appreciate further explaination as to how I went against the user agreement allowing you to hold my money as that is illegal. I plan to continue to take further action & will be more then just a "user". I have supplied much proof already.  Sincerely,[redacted]

According to Mercari’s Terms of Service Article 2. User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if:… (iii) you have had a previous Mercari account...

terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.”
It was determined that this user has breached the User Agreement and persisted to engage in Prohibited Conduct. They are ineligible for reinstatement.
Mercari considers this case closed.

Complaint: [redacted]I am rejecting this response because: I am not asking to reinstate my account. I'm asking to refund all the items I sold and provided tracking numbers for that mercari just cancelled with no warning and refused to contact me about for months. Customer service avoids the question completely. Crooks.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mercari has recognized this individual has created multiple accounts and continuously breached the Mercari User Agreement and Terms of Service.
Mercari does not have any information to share with the [redacted] and will continue correspondence with the individual through the previously mentioned...

communication channels.

After reviewing this account, we have determined they have violated our terms of service after repeated warnings. We are allowing their remaining transactions to complete and will release funds to them once reviewed. They are ineligible for reinstatement.
Signed,
Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because:if you read their rules only gold bullion is prohibited .it's clearly statedSincerely,[redacted]

At this time it appears that the user has been able to request a Direct Deposit for their funds, we apologize for the delay in attending to this matter. Signed, Mercari Customer Experience

After review, it appears this user is still in communication with our Compliance Team. Please continue correspondence with the inquiry open with them to resolve further regarding the issues in question. Signed, Mercari Customer Experience.

Mercari is happy to review this case to clarify the decision made on this issue.
Mercari has identified 6 accounts associated with the address provided by this consumer.
According to Mercari’s Terms of Service Article 2. User Registration; Account Information: Users “are only able to register for...

one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if:… (iii) you have had a previous Mercari account terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.”
In the interest of keeping Mercari a safe and secure marketplace, this user us ineligible for reinstatement.
Mercari has closed this case.

Complaint: [redacted]I am rejecting this response because:  I have...

complied with ALL request for Identification information.  I have sent photo of US Passport to Mercari per their request on 6/21/17 and filled out their verfication of proof with DOB & SS# which their system will NOT ACCEPT  (can provide screenshots as proof)
Team Mercari 06/19 01:29 PM
Your account has been suspended and is under review. At this time you are required to verify your identity. 1. Go to your Notifications in the top right corner of the screen and tap the verification request we sent you2. Attach and submit photo(s) of a government-issued photo ID to your reply in this inquiry. We will accept any of the following documents:• US driver's license• US passport• US military photo ID cardWe kindly ask that you verify your identity within 48 hours of the request being sent.Thank you for your cooperation and patience, we strive to keep Mercari a safe and secure environment for all users.Please let me know if you have any further questions or concerns.

[redacted]
Copy of my passport as requested.
 
 
 
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: this is the same problem I ran into using this app. NO ONE  filed a dispute. I called my bank and they have no idea what  this app is referrering to. Ive said this many times over ONLY to be met with robotic responses. Its sad that even when escalating the issues nothing is done. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After requesting additional verification, we reinstated this account to full responsibilities on 5/15/2017.
Signed,
Mercari Compliance

Our Trust and Safety Team has identified this account as falsifying invite codes to earn credits. For more information related to these policies, please refer to our Terms of Service: [redacted]
Signed,
Mercari Customer Experience

To whom it may concern,
 
We have requested identity verification from this user per our compliance team. Upon receipt, further action will be taken.
 
Signed,
Mercari Customer Experience