Mercari

After further review we have removed the rating from this buyer's profile. Signed, Mercari Customer Experience

After review it appears that this user had been suspended from our platform for listing multiple counterfeit items. In addition to this, and in violation of our terms of service, the user created another account which was subsequently removed from our platform. We will not be restoring this account....

Signed, Mercari Customer Experience

We apologize for the delay in addressing the issue, since the buyer's message to the Revdex.com we have been able to approve the return request in question. Once the item has been returned the user will be issued a full refund. Signed, Mercari Customer Experience

To whom it may concern,
 
After review this buyer's return was processed successfully and a refund issued to the original form of payment. The user was mistakenly suspended but this was resolved after contact with the Mercari help center.
 
Signed,
Mercari Customer Experience

This transaction was canceled on 11/7/2016 after the item was confirmed to be lost in transit.
Signed,
Mercari Customer Experience

After review we have determined that the suspension is to be upheld, however as previously stated the user is able to request a Direct Deposit of their funds. Signed, Mercari Customer Experience

Hello, I just want to give you guys an update that I received an email from my credit card company that the merchant has agreed to refund me my money. The merchant has also paid me the money they owed me for my merchandise sales as well. As a right now, this is all I wanted for them. I hope that...

Mercari develops a better way to screen their sellers for counterfeit products and find a way to ban them from selling.

To whom it may concern,
 
We attempt to moderate all listings and remove any Prohibited Items. However, we're unable to review every single listing posted on Mercari. Because of this, we rely heavily on members of the Mercari community to report inappropriate or Prohibited Items. In this instance the prohibited item was found and removed as soon as it came to the attention of our moderation team.
 
Signed,
Mercari Customer Experience

After review from our Compliance team we've determined that this user has violated our terms of service by selling counterfeit items. The Direct Deposit privileges for this user have been placed on hold for 90 days, a date in which the funds will be available will be set once all pending...

transactions are complete. Signed, Mercari Customer Experience

This user was awarded the balance for the transaction [redacted] that was accidentally
cancelled. The balance awarded was $85.00. Additionally, this user was refunded, as a
onetime
exception the [redacted] intercept fee (which Mercari does not cover per our Terms of
Service). The refund for that...

transaction [redacted] was an additional $39.65 for the [redacted]
intercept fee. Mercari went above and beyond to satisfy this customer, including
circumventing our own Marketplace Guidelines to ensure customer satisfaction.
Mercari considers this case to be resolved.

After review we've found that this user has violated our terms of service by selling counterfeit items. At this time we are holding funds for 90 days and they will be available on 11/10/2017. Signed, Mercari Customer Experience

This user has been suspended from our platform for committing invite fraud, if they can provide the item id of the still pending transaction we will be happy to assist in allowing them to receive funds from this sale after which time their account will be removed from our platform. Signed, Mercari...

Customer Experience

To whom it may concern,
 
This user did not provide a valid tracking number for the item in question, the buyer of the item accidentally rated the transaction and contacted us to inform us of the mistake. As per our policies we held the released funds from the seller and subsequently refunded...

the buyer after the seller did not provide us with the requested tracking information. 
 
If they can provide us with tracking information that confirms delivery to the buyer we'll be happy to assist further. 
Signed,
Mercari Customer Experience

After review we have decided to remove the rating in question. Signed, Mercari Customer Experience

According to Mercari’s Terms of Service Article 2. User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if:… (iii) you have had a previous Mercari account terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.”
They are ineligible for reinstatement.

Complaint: [redacted]I am rejecting this response because:it is unjust and unnacceptableSincerely,[redacted]

Hi SS, It seems that the credit/debit card associated with this account has initiated a bank inquiry. This can indicate that the card was used fraudulently or without the permission of the card holder. For this reason, we have terminated your account. If you have any questions, please contact your...

card issuer. If you are a Buyer and currently waiting for items that have been shipped, please rate your sellers once the items are received. If you are a Seller and have transactions in process that have been shipped, we will allow you to complete your transactions so your buyers can receive their items and you can receive your funds. Your account will stay on suspension until your buyers have verified that they have received their items and rated you. At that time, you will be able to request a Direct Deposit to have the funds sent to your bank account. When all your transactions and Direct Deposits are completed, we will delete your account. This is in the best interest of all Mercari users, as we are trying to remain a safe and friendly community. Best, Team Mercari

Complaint: [redacted]I am rejecting this response because:
Although I can now list items for sale, they do not show up in any search.  Mercari has found a loophole with my request of reinstatement.  The only way my items can be viewed is after a great deal of digging.  My items do not show up in chronological order like other listings when the search is set to "newest" or even "best match" when the exact title is put in.  After listing 19 items for sale, none had any views until I had a few friends search and search for my items, only then did anything get seen.  If my items cannot be seen they cannot be sold. 
After asking on Mercari support why this was the case, I received information that had no bearing or even actually answered my question, it was just a copy and paste manuscript they use repeatedly.  After which they closed my questions as "resolved" without giving me a chance to get real answers or even speak to a real person.  Sincerely,[redacted]

We are unable to locate the transaction with the information provided to us by this user, we are happy to investigate further if they can provide us the full item id of the transaction. Signed, Mercari Customer Experience

We regret the error that occurred during this transaction, we have reached out to the buyer to encourage to return the item they received, however we are unable to compel a user to ship back an item that was sent to them by mistake. In this instance we can offer no further assistance. Signed, Mercari Customer Experience