Mercari

[redacted]
According to Mercari’s Terms of Service Article 10. Termination of Use; Discontinuation and
Modification of the Service “Mercari may in its sole discretion terminate your user account on
the Service or suspend or terminate your access to the Service at any time, with or...

without
notice.”
Mercari suspended this user for continuing to list prohibited items (coupons, gift cards) after
multiple warnings from the Moderation Team. They are ineligible for reinstatement.
Mercari
For a full list of prohibited items, please visit this page:
[redacted]
Mercari considers this case to be closed.

Revdex.com:It's a shame that I had to resort to filing a complaint to get it resolved, but so be it.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Sincerely, [redacted]

According to Mercari’s Terms of Service Article 10. Termination of Use; Discontinuation and Modification of the Service “Mercari may in its sole discretion terminate your user account on the Service or suspend or terminate your access to the Service at any time, with or without notice.”Mercari...

suspended this user for engaging in prohibited conduct (shipping directly from a manufactuer). Signed,
Mercari Customer Experience

To whom it may concern, 
 
Mercari does not currently offer phone support or have a customer service phone number, so I am unsure who you were in touch with. If you would like to get in touch with us, please send us a message via the Help Center or social media. If you have a question or...

concern regarding your refund, our customer support will be happy to assist you with this. Your account is in good standing, and to contact us, simply go [redacted] in the app. 
 
Signed, 
Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because:the only way that I can provide proof of authenticity is to pay someone to provide me a letter of authenticity. Since [redacted] as a company will not provide this type of service, I am left with an independent party that is knowledgeable in this product. Since I'm positive that Mercari will not accept this as proof, I will not be spending additional dollars to pursue this avenue. Also since I will no longer be doing business with Mercari, the pursuit of this documentation is irrelevant. I would suggest that Mercari hire individuals knowledgeable in products sold on their site so that they can differentiate between valid claims and invalid claims. This is one of the reasons why Mercari is losing sellers to [redacted] and other sites.Sincerely,[redacted]

We sincerely apologize for the frustration this transaction has caused you. We refunded this buyer in the original form of payment on 8/17/17 after their seller confirmed that they received the item back. Please accept $10 in Mercari Credits as an apology. Signed, Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because: I have requested a direct deposit which I did not receive. I received an email saying that the company did not believe I mailed the item (boots). I was told to contact through the app help center which now does not work. It clearly shows where the customer C Parsons rated me after she tecieved the item. I'm due $47 which this company still has sent to me!!!!  I want my money Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: THEY ARE FULL OF CRAP! MULTIPLE INFRACTIONS? I have PROOF AND NOW ILL BE TAKING YOU TO COURT!Sincerely,[redacted]

We are unable to release specific details regarding cases in which unusual payment activity has been detected. Per our policy, we have terminated this user's account for the safety and security of the Mercari community. We will not restore this account. Signed, Mercari Customer Experience.

Mercari has determined that the item was described in the listing. The photos we received as a return request matched the listing of the item exactly.
 
In this instance we were unable to approve the return request because the item was as described in the listing.
 
Best,
Mercari...

Customer Experience

For additional assistance verifying your identity and reinstating your account, please contact is in the Help Center and we will be happy to assist you further. Signed, Mercari Customer Experience

We've reviewed this transaction and found that the users return request had been denied because they had failed to send us requested evidence regarding the items condition. 
 
However, in this instance the user had provided some, but not all, photographic evidence requested. We were able...

to determine the user had received an item that was not as described and have issued them a refund in Mercari credits for the full price of the item plus shipping costs.
 
Signed,
Mercari Customer Experience

This user contacted us regarding a refund for a broken item. In this instance we chose to provide a credit to the buyer so they would not need to return the item in question, after further contact we were able to refund the buyer to their original payment method. Signed, Mercari Customer Experience

Initial Business Response /* (1000, 7, 2015/06/24) */
thank you for your feedback

To whom it may concern,
 
We have confirmed through our payment processor that this user had used a card issued from another country. These users are removed from our platform per our terms of service.
 
Signed,
Mercari Customer Experience

This user submit a rating for the seller, completing the transaction and forfeiting their refund.As stated in the Buyer Guidelines, "Once the Buyer has rated the Seller, all sales are final."
[redacted]
Signed,
Mercari Customer Experience

Complaint: [redacted]
I am rejecting this response because:this item was not delivered. Mercari acknowledged the item was not delivered. Then issued me a credit. Then suspended my account so I couldn't use the credit.
Sincerely,
[redacted]

Regarding this inquiry, bouillons encompass all colors and types and are still considered prohibited on Mercari. This case has been closed and will not be reopened. Signed, Mercari Customer Experience.

Complaint: [redacted]I am rejecting this response because: They are making claims that are consistant with the...

complaints from thousands in order to justify stealing money that does not belong to them. They have refusd to release my money although I have 5 star rating and no complaints. Sincerely,[redacted]

This user has been removed from our marketplace for violations of our Terms of Service. We have removed the device suspension to allow this user to request their remaining funds after which time their account will be deleted permanently. Signed, Mercari Customer Experience