Mercari

Initial Business Response /* (1000, 5, 2015/06/24) */
Seller received the funds on 2015-06-23 15:06:22. We give all buyers 3 days from confirmed delivery time (from tracking number) to provide a rating.

Per Article 2 of our Terms of Service, users who have had their accounts suspended or terminated due to prior violations of our Terms of Service are prohibited from creating new accounts. This user has been found to have repeatedly violated our Terms of Service, as such their account is ineligible...

for reinstatement. Signed, Mercari Customer Experience.

Due to this users repeated violations of our Terms of Service, we are unable to assist further in this matter. Signed, Mercari Customer Experience

We apologize for the inconvenience, but we're only able to file damaged claims with [redacted] shipping in the instance the item has been identified as damaged during shipment. When the item is not recognized as damaged before delivery, it is usually an indication of improper packaging.
We'd advise...

contacting their local post office for more information regarding filing a claim.
Signed,
Mercari Customer Experience

Initial Business Response /* (1000, 8, 2015/08/03) */
User was issued a full refund on 7/20 after item was returned to seller.

At this time we do not support Direct Deposit requests to [redacted] accounts. To retrieve funds please follow the below instructions: 1. Go to My Page > Settings > Balance.2. Tap "Request bank direct deposit (ACH)."3. Fill out the information on the next two screens.You’ll need to provide...

the name on the account, the 9-digit routing number, and the checking account number. Please include all zeros, as these numbers must match what you see on your checks.Our payout schedule: Direct Deposit transfer requests are processed on Mondays.Direct Deposits requested before 11:59:59 pm PT Sunday will be processed the next day, Monday. Once your Direct Deposit request has been processed, it may take up to 5 business days for the funds to appear in your checking account, depending on your bank.*Please note that Direct Deposits requested after 11:59:59 pm PT Sunday will be processed on Monday of the next week.Please visit our helpful Direct Deposit FAQs, just a tap away via the Help Center in My Page.

We apologize for the inconvenience, this user's account was suspended erroneously. The account has been restored and we have added $5 in Mercari credits to account for the inconvenience to this users page. Signed, Mercari Customer Experience

Complaint: [redacted]I am rejecting this...

response because:
Hello, I am glad they reached out however I am not sire how they found my account or if they even did as it was not used with this email address I believe. I show the request for the transfer was July 8th 2017 at 9:12pm for $112.  It never saw that enter the account and did not get a message from Mercari stating it was a bad account. But I never received the funds so it can't just disapear. Thank you.Sincerely,[redacted]

To whom it may concern,
 
The item in question was verified as damaged in transit. Section 14 of our terms of service states that Mercari may allow the cancellation of a transaction if a buyer is sent a damaged item. We verified the item was damaged in transit to the buyer and advised the...

seller to file a claim with [redacted]. 
 
The seller was provided with photos of the damaged item as per [redacted] claim policies, the original email they received with the shipping label also contains the buyer's address and proof of purchase for the purpose of filing a claim with [redacted].
 
Best,
Team Mercari

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine if they indeed do reach out  to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this...

response because
as you will see in attached picture I was given a warning BY MISTAKE I tried to explain this NUMEROUS TIMES WITH NO ONE LSOTENING! I should. It be with any warnings!!!! I will not stop until this issue is resolved next step is attorney general and you can see in the picture I was told I was warned by MISTAKE! So fix it Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response...

because:
I ask to be allowed to have my account back to complete the purchase. I'm not sure what happened but I own 0 foreign payment methods and will never be ordering to any other address then listed on my account starting with 1109.Sincerely,[redacted]

According to Mercari’s Terms of Service Article 10. Termination of Use; Discontinuation and Modification of the Service “Mercari may in its sole discretion terminate your user account on the Service or suspend or terminate your access to the Service at any time, with or without notice.”
Mercari...

determined this user contacted their bank to submit a dispute. This usually an indication of fraud and the account has been suspended. The user is ineligible for reinstatement.Signed,
Mercari Customer Experience

We apologize for the inconvenience regarding this issue. Moving forward, if a buyer purchases multiple items, we suggest creating a single listing with all of the items included within the listing or using a separate tracking number for each transaction. We have rated the remaining transactions and...

the funds have been released to this user's Mercari Balance. Signed, Mercari Customer Experience.

Final Consumer Response /* (2000, 6, 2015/11/17) */
Mercari contacted me and took my account off suspension.

Complaint: [redacted]I am rejecting this...

response because:
I never made accounts to get credits- if you review my credit redemption history you will see I never had an abundance of credits and each sign up was with a legitimate email account.  I suggest you also review your terms of service and rules as well because this was not what you had originally said when you deleted my account! I never sold anything counterfeit, followed your rules and had all good reviews. Doesn't add up- unless a company is trying to scam and not release funds to their account holders. [redacted]

Complaint: [redacted]I am rejecting this response because: Mercari is still holding my funds for no reason, I my goods to customers with no complaints, the customer paid me, assiming Mercsro would forward my funds to me. Now Mercari will not release my funds. It's obvious they just want to steal the money.Sincerely,[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I am making a complaint about an item I had shipped out, and accidentally wrote in the wrong tracking info. Mercari customer service told me to give them the right info and they would take care of it. When I managed to find the right tracking info, they are not releasing my funds to me even when the buyer has my item. I have been scammed, I would like to report mercari because they told me to send the tracking info EVEN while the item was deactivated by them, I communicated with them and they did not warn me about not being able to release funds, they just scammed me. There is 100% proof this buyer has my item, and she was given a refund, while my item is with her. That is illegal. Mercari needs to release the funds to me. Very unprofessional, unskilled, non-educated people working and running this app. I want my money back, the item has been shipped to the buyer, therefore I want my money for it! What a scam.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I understand you know it was delivered and arrived to me. So do I. That's what the tracking number is for. What you do not know and will not acknowledge was that I received nothing but an empty box and I have more than one witness to it. I trusted this app and have not had any issues previous to this. I took to this app to sell my camera at a discounted price nonetheless and I was scammed and robbed!!! I have received no payment and I no longer have my camera. I am contacting a lawyer for this case if it cannot be resolved because this is not something I am going to let happen to me. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It's untrue and I stopped immediately after the first warning received about gift cards/coupons. I have had so many excuses for why this company suspended my account and they just keep making up more.
 
I am done with their services so I no longer care to carry on this complaint.