Mercari

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The buyer of this transaction marked this transaction as complete releasing funds to the seller and marking the sale as final. As a courtesy, we provided the buyer the full amount of the item in the form of Mercari Credits.
By creating an account, the buyer agreed to these terms and...

policies.
Signed,
Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because:In the comment that was stated, cancel transactions and suspend accounts that show signs of unusual payment activity". I've never made any purchases within the 1 day that I created an account with this company. Never once was I sent/given a warning or anything. Please provide me with the "transactions " that I attempted to make with you all. Now, I did make attempt to make 1 transaction in a phone that I was interested in purchasing and AFTER the fact that I purchased the phone, you all decided to close my account AFTER my money was in the process of being given to the seller. Now is it the "transactions" or something else because I previously received an email stating that the reason for my account being currently closed is because you all can't release specific details.Sincerely,[redacted]

These funds have been released to the seller and have been able to them since 3/3/2017. They are welcome to request a Direct Deposit to have it sent to their checking information. They can do this by following this FAQ: [redacted]
Best,
Mercari Customer...

Experience

Mercari canceled this transaction on 3/8/2016 after confirming the seller received the item
back.
As the item was returned, the user was refunded in the original form of payment.. All refunds
are issued in the original form of payment. Refunds can take 5-7
days to be reflected in...

the
account.
Mercari considers this case to be closed.

According to Mercari’s Terms of Service Article 10. Termination of Use; Discontinuation and Modification of the Service “Mercari may in its sole discretion terminate your user account on the Service or suspend or terminate your access to the Service at any time, with or without notice.”Mercari...

suspended this user for engaging in prohibited conduct such as asking for ratings before an item has been delivered.
Signed,
Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because: they have no proof and refuse to give any. I have not transacted with another mercari account. I have asked repeatedly for the proof and they refuse to give it. Also, I got partial payment they still have not remedied the issues with another user I have had destroying my property then returning it.Sincerely,[redacted]

To whom may concern,
 
This user was inadvertently suspended on 7/12, after contact we removed this suspension on 7/14 with an apology for the error.
 
Signed, 
Mercari Customer Experience

This transaction was canceled after we were unable to confirm delivery to the buyer's address through the associated tracking number. If we're able to confirm delivery and the buyer is able to verify that the item was received, we'd be happy to revisit this case.
Signed,
Mercari Customer...

Experience

After review, since we have confirmed the item has been delivered we have released the funds for the transaction to this user's Mercari Balance. We apologize for any inconvenience this has caused. Signed, Mercari Customer Experience.

This user was approved for a return of this item but chose to ship the return on their own, because of this the transaction auto-completed. In this instance we were able to resolve the issue and have issued them a refund in the original form of payment. Signed, Mercari Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. Although the information given by the business is not valid, I will close case because I have been given my funds from this business. I will not ever use or recommend Mercury in the future. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: It claims that I have been confirmed to be a counterfeit seller. That's a bold face bogus lie. This is just the tactics you guys use to hold on to people's money. You guys are unethical, immoral, and flat out full of bs.
I have yet to receive any proof that my items were counterfeit.
I'll tell you why, because there is none.
Like I said in my first post, you guys wont make it much longer treating Customers the way you do.
Upon checking out reviews, I don't seem to be the only one who has been scammed by you crooks.
#Karma #Waitonit
Sincerely,[redacted]

This account received a couple warnings about potentially counterfeit items. The seller is currently is the last warning. We ask the seller to abide by our Terms of Service or subject themselves to account suspension.
Signed,
Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because: you did not reach out to the buyer that is a flat out lie. You issued them a refund without investigating or doing anything about the situation. You have yet to answer my 10+ emails I left your customer service team. You did not attempt in the slightest to fix this issue you just ignored it. I hope your company is shut down for the poor customer service you have.

Complaint: [redacted]I am rejecting this response because:I have not violated any terms and they have still yet to allow me to sing into my accounts and receive my payments as I have tried numerous times on numerous different devices and it still says there is no account associated with my information.  If need be, I will file a lawsuit as they are stealing my money from me, which is against the law.Sincerely,[redacted]

In the interest of keeping the Mercari marketplace secure, it is our policy to cancel transactions and suspend accounts that show signs of unusual payment activity. In this instance we have decided to revoke this user's privileges and remove them from our marketplace. We regret these decisions but...

we strive to maintain a safe and friendly environment for all users. Signed, Mercari Customer Experience

According to Mercari’s Terms of Service Article 2. User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if:… (iii) you have had a previous Mercari account...

terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.”
Mercari has identified multiple accounts associated with this user and has promptly suspended them from using the service. They are still able to log in and request their remaining funds.
We encourage the buyer to log into their existing account and close out their remaining transactions and request their remaining balance.
Any additional assistance can be addressed within the in-app Help Center.
Signed,
Mercari Customer Experience

Per section 9 of Mercari's Terms Of Service funds may be held for up to 180 days to seek reimbursement from a seller if, amongst other things, a seller does not act in accordance with our terms of use.
 
This user has been confirmed to be a counterfeit distributor, per this policy we are...

holding the funds to refund any buyer's who have received potentially counterfeit items from this seller.
 
Signed,
Mercari Customer Experience