Mercari

Revdex.com:ok thanksI have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I am asking that Mercari contact the Buyer all Items were shipped together and I provided the tracking number... she ordered three items days apart and I shipped them all together... so I am asking that Mercari contact [redacted] the buyer about this matter... I will provide the tracking number for the items once I get off from work and make home... [redacted]

To whom it may concern,
 
Per our prohibited items list found here: [redacted] Mercari reserves the right to cancel that we determine are in violation of this list. Included in this list are 'digital items' items that are fulfilled...

electronically. 
 
Signed,
Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because: the item was not misdescribed and I had to relist because the help center would not help me, they simply accepted the return. They don't help their sellers or keep them protected from fraudulent buyers. Since I had to relist the item I had to lower the price because the previous buyer. I sent them photos and they claim to never have received saying I didn't fit the 24 hour time frame. Mercari needs to update their help center and not just have robotsSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:you guys are ridiculous why would I go through all of this trouble for this. I am filling a complaint. Very unprofessional for a business if that's what you want to call yourselfs. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I received pictures...

from the buyer showing it was cracked when she opened it. Why would the shipper say it was damaged they didn’t physically open it and damage it but it was damaged in the transit and that’s not my fault. I’m enclosing the pics of how I sent it and how the buyer received it Sincerely,[redacted]

Per our terms of service Seller's can cancel a transaction at anytime before tapping "I've Shipped It", we apologize for the inconvenience for this situation and have added $10 in courtesy credits to the users account. Signed, Mercari Customer Experience

Since the user is unable to provide proof of authenticity of their items we are unable to assist further in this matter. Signed, Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because: Per Mecari's "Buyer Protection" Guarantee   "When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing."  The items I ordered NEVER arrived, instead I was sent a box of items that I can not use.  Per Mercari's own guarantee they should not have released the Sellers their funds as I had immediately contacted Mercari to let them know that I had the wrong order & requested an immediate refund and a return label.  It took my filing a complaint with the Revdex.com as well as my contacting my credit card company to get a refund (Which my credit card company issued within minutes of explaining the issue), yet Mercari still tried to keep my funds & give me "credits" to use on their app and no return label for the goods I never purchased.  I was told to "put them up for sale on the app if I didn't want them."  I am STILL requesting a return label so that I can get rid of these items as they are NOT wanted!  Sincerely,[redacted]

After review we have determined that this user has been fully refunded the amount in which they paid on 1/28. It takes 5-10 business days in order to see this reflected into their account. If this user has any other questions or concerns we kindly ask them to write us through [redacted]....

Signed, Mercari Customer Experience.

After review this user has been in contact with an agent regarding the release of their funds. In which they were told on 12/30 their funds will be released to them as long as no more accounts are created. Therefore this case has been closed, and this user will be receiving their funds by 12/30/17. Mercari Customer Experience

We advise this user to refer to their previous correspondence with our Compliance team. After review we have determined their funds will be available for withdrawal on 12/15. Signed, Mercari Customer Experience

Hello, in regards to complaint #[redacted] about Mercari they have allowed my return and have promptly returned my money. I was unsure how that would work out due to all the negative reviews for them and there lack of response. However in my case they did fix my problem to my satisfaction. Please close my complaint. Thank you
 
[redacted]

After review it appears this user has been suspending from our platform for creating multiple accounts to evade previous suspensions, we are unable to assist further with any of this users concerns due to this violation. Signed, Mercari Customer Experience

Final Consumer Response /* (2000, 6, 2015/06/29) */
The company has responded to my request and has issued me a refund.

Our Compliance team has addressed this inquiry and has determined that they have provided all necessary documentation. We will be taking no further action at this time. Signed, Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because: there is no response? I do not see any response?Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: We never received a request for photos or had other form of communication other than the return was not approved. I am attaching the damaged candle photos. We do NOT want store credit and the debit card has been cancelled to make sure further charges were not made. I will gladly ship the shards of glass back to the seller in return for a prepaid debit card in the amount of $21.00.I am rejecting this response because:Sincerely,[redacted]

We are currently investigating this case and will reach out to the seller within 24 hours. We apologize for the delay and appreciate the seller's patience. Signed, Mercari Customer Experience

To whom it may concern,
 
This user has been removed from our marketplace due to multiple infractions of our Terms Of Service, including creating another account after being removed for previous violations and shipping items that are not on hand. We do not recognize the validity of these complaints and are offering no restitution.
 
Signed,
Mercari Customer Experience