Mercari

Complaint: ***I am rejecting this response because:it should not be the responsibility of the seller to pay for
authenticity verifications when any buyer can claim an item is not authenticEvery verification document costs approximately $but yet any buyer can make this claim without proofI have been an *** seller for years with a 100% positive feedback selling designer goodsYet Mercari accepts the claim of an inexperienced buyer in a disputeSince my profits from selling in Mercari are ridiculously low, I will not be reinstating my account with themI will continue to sell on *** and *** where adequate systems are in place to ensure that these types of issues are resolved without the seller incurring expenses to defend themselvesI would suggest that Mercari look into their competitors programs as alienating sellers will only reduce their profits in the long runAs I currently have buyers awaiting merchandise shipping on Mercari, I will leave it to Mercari to explain to these individuals as to why they will not be receiving their purchases.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Per section of our terms of service Mercari will terminate the account of any users determined to be repeat offenders without noticeIn this situation we have determined the users warnings to valid and have taken necessary action
Signed,
Mercari Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will follow up with them directly at the email they have provided me
Sincerely, *** ***

As a one-time courtesy, we have reimbursed the user in Mercari Credits for the item priceYou can use the Credits toward future purchases. To check your Mercari Credits, please go to the*** *** * *** * ***Moving forward, if there is any issue with your order, we advise the user not
rate your seller until you are 100% satisfied with your purchaseOnce you submit a rating we will no longer be able to process a return and/or refund for themSigned, Mercari Customer Experience

Complaint: ***I am rejecting this response because: that's a COMPLETE lie!!! My account is still active, I did nothing wrong, AND they won't give me my money that I earned! That's my money! When a user is banned their listings get deletedFrom the photo you can tell that my account is active I can list products and everythingand that's a complete BS response because even if I was banned that doesn't mean they can STEAL my $wth?! Their policies CLEARLY state that if a direct deposit is wrong they'll put it back in your balance minus a $processing fee and it's been THREE WEEKS and they won't put the money in my account! Thieves! I just want my moneyI got my electricity shut off because of this crap.Sincerely,*** ***

Mercari moderates all listings in the marketplace to ensure security of the entire communityAfter carefully reviewing the listings, our team has decided to reinstate the account
Signed,
Mercari Customer Experience

Complaint: ***I am rejecting this response because: I’ve already stated that I did not make multiple accounts that I live with multiple peopleAt the same address.Sincerely,*** ***

This user has been removed from our platform for repeated violations of our Terms of ServiceWe allowed this user to request a Direct Deposit but the request was rejected by the financial institution, we have temporarily restored this users account to allow them to request another Direct Deposit
After this has occurred their account will be removed from the platformSigned, Mercari Customer Experience

Final Consumer Response /* (3000, 8, 2015/06/26) */
My complaint has been resolved with the companyI no longer need any assistance

Complaint: ***I am rejecting this response because:
"Users are only allowed to have ONE account"This is true, however, as I've explained time and time again, I only had ONE accountThis business has refused to listen to the complaints filed by me and my mother, where as, we have BOTH explained that the OLD account, that they REFUSE to close, is the reason I lost my accountI have NEVER had multiple accountsThis "business" is the WORST I have ever dealt withThey absolutely refuse to listen to their sellers and buyersI have not brouen any rulesLike I stated before, no where in their TOS does it say that more than one person in a Household can have an account...NO WHERE!!
It took them way over a week to respond and they deleted my account ONLY AFTER I threatened another report to the Revdex.com....they answered immediately after that
Please show me, in your TOS, where it states that more than one person in a Household can NOT have an account.
I have NOT violated repeatedly I got ONE warning and I immediately corrected that issue
You can keep repeating the same statements over and over, but that doesn't make it trueIt means that you will not admit that you banned me, when you were wrong in doing soThat is no way, for a company, to run their businessThink about that, while you're banning innocent people's accounts. Sincerely,*** ***

After review by our compliance department, funds for this users transaction will be available on 10/27/Per the users previous correspondence with our compliance department they also indicated they did have receipts as requested, if they are able to provide these to us we would be more than
happy to assist furtherSigned, Mercari Customer Experience

Final Consumer Response /* (2000, 6, 2015/08/05) */
The case is resolved

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting
this response because: NOBODY has gotten back to me It's been three days since I've send my social security number and New York State identification card I have never done this with any other selling site ! They need to give me back my items or Funds!! It's really simple You can't steal people's money or items it's against the law ! As stated before I sold the items to get funds for my sisters medical bills! I need my items back or my funds There's so many scammers in this world and I am afraid Mercari is one of those Suspending accounts and asking for social security numbers and identification cards ! It's really pathetic how many individuals really want to put their real identity on selling sites? Especially with so many scammers stealing people's identities ! I just want my items back or my funds ! I've tried reaching out on twitter but they blocked me after sending
messages that no one has gotten back to me about It's so upsetting when you are being ignored , this isn't the way customers should be treated , I've brought and sold on this site , it's fine to suspend my account but don't do so when I shipped my items out and block me from getting my funds, that's call scamming This is the reason why I am not accepting their respond.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***i already gave my personal information including my SS # and bank information I just asked for a formal legal paper from you guys about the way you guys handled this situation so we can go to court and resolve it the proper way and you guys not even answer my messages if you guys want to hold my money its fine all I want is a proper document to show in coins

Complaint: ***I am rejecting this response because: as I stated they approved my refund the night before Thanksgiving and my Public Library was closed until the following weekI could not print the shipping label within days and I explained this to themThey refused to give me my money back for a counterfeit itemI fully intended to return the itemBut, because they gave me days the night before Thanksgiving, I had no chance of printing the labelAnd the fact that the item was counterfeit makes the sale illegal and they are responsible.Sincerely,*** ***

After review by our Compliance department this users funds will be eligible for release on 11/24/Further communication should be directed to the users existing conversation with the Compliance teamSigned, Mercari Customer Experience

This transaction was cancelled in error by our Customer Experience TeamAs we confirmed that the item was delivered through a different tracking number, we released funds to the seller which they have received via Direct Deposit request
We apologize for any inconvenience and appreciate the
seller's patience
Best,
Mercari Customer Experience

We have addressed this users complaints in an alternate complaint submitted to the Revdex.com, future communication will occur through that complaintSigned, Mercari Customer Experience