Michael & Son Services Inc

Had Josue come look at some ceiling fans He took the time to explain where the issues were and fixed the problems that he could Very professional Would definitely call on him again

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This response is completely nonsensical. The entire point of my complaint is that there is no work to be done and the business is still insisting on trying to come out and do work on my house. Nobody cut roots out of the line as there were no roots to cut. There was no collapse in my line, but the pushy salesman that they sent out to my house insisted there was and pressured us to "get on the schedule right away". This response from the business is filled with nothing but hypotheticals that have nothing to do with what occurred at my house and is clearly in line with their smoke-and-mirrors modus operandi. Bottom line, I have video of the inside of my sewer line that shows that there is no sewer line collapse. This was clearly a clog in the line, but Michael & Son's "technician" told us that our line was collapsed
*** ***

great technician

The team was great! They did what they said they would doFast, friendly and professionalThe only drawback was they came back days later to finish the jobIt was 9:PMThey came back with a small bull dozer to fill the trench holeThey filled dirt up by the main living room windowsMixed the concrete for the drivewayThey completed this almost PM at night

Very pleased with quick response, quality of work, and information sharing,guidance

On two different days, I had A/C employee Feras H*** in my townhouse to work on a leak with my unitHe explained everything in language that I could understandHe told as he worked what he was doing and whyI was extremely satisfied with work done by him and will recommend him to friends and to ask for him by name

Date: Fri, Dec 2, at 1:PMSubject: Re: *** *** Complaint (11674377)To: *** *** , Aaron S*** , Gerren L*** Thank you for the opportunity to
serve our customer need We reviewed our files and although we served her for services regarding her heat and Air condition services. We have no record of doing any services for Electrical workUnless she has something she can provide us we have no other reason to believe this concern belongs to us.Thanks Vance

The technician, Abdul, was pleasant and professional but the scheduling of the visit (to replace a water heater) was unsatisfactory! The scheduler had not properly fixed the date and the installer (a) did not appear at the first scheduled date, (b) appeared the next day without advance notice (we were not home) and (c) showed up the following (3rd) day on short notice after I called the scheduler to complain about (a) and (b), aboveWe have used Michael and Sons for over a decade This performance was not typical of past service calls, although problems have beginning to appear recently I am not sure what the cause is, but I would have to rate the repair scheduling process as unreliable at this time

I can not say enough great things about the service that was provided to me by Melvin and Josh, both technicians from Michael and Son ServicesI had requested a duct/vent cleaning for the entire house Melvin and Josh were prompt, courteous and very knowledgeable in the work they performed Before they started, they took the time to explain the procedure to me Since this was the first time that I had the ducts clean, this information was very helpful Not only were they great at performing this task, I could tell that they enjoyed what they were doing

Recently I had to call Michael &Son Services Incfor repair work to my airconditioning
unit I have the highest praise for the excellent services provided on a very hot
day Kemar, the technician was very polite, knowledgeable, and courteous, as he
explained to me what the situation was with the a/c unit It was all fixed within an
hour and I had my a/c up and running in no time I would highly recommend
Michael & Son Services I did not have to wait for a long time for someone to
come out I also felt that the price was right, as I compare to other services
for the same kind of repair work Thank you Kemar for the good workAnu B***
Washington, DC

Good communication with fair prices

Corey P***: OUTSTANDING young man Very, very polite Answered ALL my questions and explained things CLEARLY Very competent and knows his electricityI now have MY electrician for the future When I have an electrical issue, I'll be calling Michael & Son/Corey A very pleasant experience I wish ALL service techs were as polite, professional, and knowledgeable as Corey

I have been very pleased with the service I have received from Michael & Son, and Carlos certainly continued that great service He was thorough, competent, and personable

The services rendered were done in a timely and professional manner the technicians accepted their responsibilities with integrity and purpose In short, an exemplary teamDrS*** Brigadier General US Army Ret

Michael & Son Services feel we have done all that can be done to assist this customers current concernsShe noted that she is annoyed by future concerns we can't determine that but we can assure you and her that we will arrive to assist with corrections as we are obligated under her warranty

Troy Cwas incredibly helpful, friendly and very professionalHe not only fixed the problems in the bathroom, he also made sure our water heater was correctly installed and showed me where to turn off the main water and gas linesI had a great experience and highly recommend him

I was very pleased with my service and experience.the time was convienent and prompt

Very Professional!!! Explained every detail about the problem....Would recommend to a friend

I am very sorry our customer continue to see the concern as part of the work we did on their propertyWe made a special visit to show the customer his work and he made us aware at the time we were there that the church was not financially fit to meet this costMichael and son then made the offer to reduce the cost to bring this concern to a close and help them with an easier payment plan of months at minimum $per month.
He begin to yell and threaten us with the action that he has taken and yet we still will allow for the same resolution if this will help get his church organization an answer to their concern.
Michael & Son service is a service company and we do solve and find different problems from time to timeWe don't intend to offend our customer only to help them continue their lives or building operation with out interuptionI feel we have done our job with this concern and need the customer to understand that we are only trying to help and not hurt them in any wayVance

Technician, was knowledgable, explained everything in detail, very courteous and personable Took time to answer any questions to our satisfaction Would highly recommend this technician or any of the techs we have had from Michael and Sons