Michael & Son Services Inc

Dwayne is very diligent and friendlyHe took good amount time to diagnose the issue and communicated it well

The "guys" took good care of me, as always They are patient and respectful of those services I have taken advantage of; and tolerant; of those I haven't, repeating the need or advantage of follow-upsMichael &Son employees show respect for the homeowner as well as the homeThey are personable people and engage the customer in conversation of more than just a business natureAlways a pleasure

Every aspect of Michael & Son, from my phone call asking for service, to the actual visit by their repairmen, has been exemplary Today their technician, Matt S***, replaced my old, leaking hot water heater with a brand new one Last year, their technicians replaced my old furnace and air conditioner I am very pleased with their employees and the work that they perform I will use them again when and if needed

Awesome work performed by Brice and SantoGreat person to have perform the duct cleaning serviceI would recommend Michael & Son's to my friends

I have used Michael and Son Services for several years and have a yearly service contract with themFrom the people who answer the calls to the technicians that come to the house--they have always been respectful and efficient! I would recommend this company to anyone!

Mr Shaw Tis very positive, show interest, TIME WISE IS GREAT

Thank you for allowing us to respond to our customer’s
concern. We are very sorry for *** ***’s concerns. We have offered many
solutions to close this concern with no real help from
the customer. We ask that this matter be closed

Thank you for allowing us to respond to our customer's concernMichael and Son will contact our customer to further investigate this concern, and to see how we can make things rightThank you

Daniel Preported to my home to install a humidifying fanHe arrived promptly and completed the job without any issues He cleaned up after himself and explained the service that was providedDaniel was very professionalI would recommend the electrical services due to his attention to detail

Great Service He did an excellent jobThanks again,
MsCheryl B*** W***

Michael & Son has provided us with their plumbing, electrical, heating & cooling services for a number of yearsWe are very satisfied with their quality and timelinessRecently, technician Carlos J*** serviced our heating systems for the winter months He introduced us to their new electrostatic furnace and heat pump systems permanent filter which eliminates ongoing replacement filter costs We had him install one for each heating system Very professional and knowledgeable technician

Although hoping for an easy solution to my plumbing problem, Troy Cwas able to thoroughly clarify what my problem was and options I had to deal with it He did an excellent job of keeping me informed on what he was doing throughout the job, and he was exceptionally courteous In the end I was, without question, satisfied with the workmanship and thankful that everything was handled in such a professional manner!

Michael & Son sent me a message about service, but I could not fill out the surveyYour technician was great! And yes, I would call Michael & Son in similar circumstancesFor much smaller jobs, ones that involve only the water heater, I might call the plumber who lives and bases his business down the block, or another one that does the same only a few blocks awayI called Michael because I knew the company does great work, and also they answered the telephone that Sunday, when the other plumber that might have been able to do the work mumbled the emergency telephone numberSo I called you all, and you answered and lined up someone to come out the next day, Monday (my radiator heating had gone out completely)Your technician fixed the heating system and sold me a thermostat that I can understand and useSo, yes, I will call you again if I have a job that I think needs the services of the great technician you sent-- Mary Jo M***, S*** Place, NW, Washington DC

Super friendly helpful experienced knowledgeable and professional team member Tevin L***

Very Professional

Excellent service!

Polite, courteous, knowledgeable, and ON TIME!! Have never had a bad experience with Michael and Son ---- we even purchased the annual service contract option because we were so pleased with their work and trust them with our home maintenance needs!

Very well pleased w/ both Michael & Son, techs, Ryan M & Michael E, who came out to do two inspectionsBoth were courteous, knowledgable and professionalThey know their business well

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We are not completely squared away yet. The paper that Michael and Son's wanted me to sign contains language which I was advised could potentially invalidate the year warrenty for the water heater. It took time, but Vance S*** agreed to add an addendum to the document to clarify, so I signed the document and sent it in Thursday June 25th. Several times over the last couple weeks I have requested paperwork about what the warrenty covers, but I have not received it yet. I rdid eceive several frantic calls from multiple employees at Michael and Son's while on my way home from work telling me that someone was coming to my house and they wanted to make sure it was okay. No appointment was set up ahead of time and they didn't tell me why they wanted to come by or what the problem was. All they could tell me was it had something to do with a serial number. I told them I could not arrive home in time for that day, but would be in touch. I emailed Vance S*** about it, but have not heard back about why it is needed or what day they want to come. Due to submitting the papers on June 25th they said they won't be able to mail a check until July 3rd. I would like this claim to remain open until I have received the partial refund and we have settled why they need back into my house since everything has passed inspection now
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As I stated in the text of my 1/12/email to Vance S*** of Michael & Son (below), the objective of my complaint is NOT to have the issue resolved on my behalf. After being refused emergency service during a major emergency in my home, I have no intention of doing business with Michael & Son again. The purpose of my complaint is to alert the Revdex.com that hour emergency services that are being advertised are not being provided. This is purely an advertising matter. The company must have staff on call to provide the services that are being advertised. The objective of my complaint is to request that the Revdex.com work with Michael & Son to ensure that the company is staffed to provide the advertised 24 hour emergency services for future consumers. I am asking the Revdex.com to act in the protection of OTHER consumers. I seek no personal gain from this matter. I expressed this objective in my original complaint. Therefore, the company needs to advise the Revdex.com (not me) of the actions taken since my complaint to ensure that the company is sufficiently staffed to provided the hour emergency services that it advertises.
Hello MrS***,
I provided a detailed account of my 1/11/experience on your company web site yesterday (copy attached for your reference). I also spent time explaining the situation to Malcolm yesterday when he called me. As I explained to Malcolm, the failure of your company to provide me with emergency services as advertised during an emergency that could have caused major damage to my home has destroyed my trust in your company. I will no longer do business with your company.
My objective in notifying your company (and the Revdex.com) of the situation is to bring attention to a problem that needs to be corrected if you plan to continue to advertise that you provide hour emergency services. You must have staff on call to provide the hour emergency services that you are advertising. During my emergency, I was told by two different Michael & Son employees that the company did not have anyone on call who could handle my emergency situation until Tuesday, 1/13. This is unacceptable.
I appreciate the attempts that your company is making now to understand my compliant, etc. However, the bottom line is that I had an emergency that could have caused major damage to my home and Michael & Son failed to provide emergency services to me as advertised. Thankfully, I was able to obtain emergency services from another plumbing service to quickly resolve the situation and prevent major damage to my home. However, being left in limbo by Michael & Son during an emergency is not something that I will overlook in order to continue to do business with your company.
I encourage your team to take the necessary steps to correct the operational flaws in the delivery of emergency services to prevent any other consumers from experiencing such rejection during an emergency.
Cheryl ** H***, Esq.
Regards,
Cheryl H***