Microsoft

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about fixing this issue and requesting a refund, visit support.microsoft.comSincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/10) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: You simply ignored everything I said in my messageYour response is simply a copy and paste of what you said beforeMy issue is not with my xbox but the terrible customer service I was given and misinformation I was given the processI'm extremely dissatisfied
Sincerely,
*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Complete Support Subscription. The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft ripped me off for ten yearsOne monthly refund is an insultThey should comp my Office subscription for ten years if they are unwilling to refund money I already paid themI am disgusted.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox warranty. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because: it says nothing about the rules or regulations for the preview program, I have been all over every post in the forum, every FAQ, and everything regarding the Terms of Use, Terms of Agreement, Terms of Acceptance, or anything in the Privacy Policy, none of which state anything about the Preview Program qualificationsSincerely,*** ***

Complaint: ***I am rejecting this response because:
You are requiring me to contact the very people I'm complaining aboutI'd like someone in a supervisory position to call meThanks
Sincerely,*** ***

Dear Mr***,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype, we takecustomer
safety and security very seriouslyWe have identified a potentialcompromise with your Skype account and we have temporarily suspended accessuntil you reset the account’s password.You can reset your password by typing skype.com/changepasswordin your browser and follow instructionsYou can enter the password younormally use here.If you still have problems with resetting the password, I’m happy to look intothis.I hope thisresponse has been helpful.We apologize forany possible inconveniences caused by this.I appreciate yourunderstanding.Kind regards,Kaisa Customer RelationsOfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox games. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: There was a reason I was in violation of the terms of service and it is not my faultAlso how do you know that if I did not tell you the gamer tag to check?Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon review of your account, it was found that the subscription was set to auto-renew as you mentioned in your complaintMicrosoft policy states that there are no refunds on purchases through the Xbox
MarketplaceDue to this, Microsoft will not be able to provide any refunds per the terms of use and policies
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.xbox.comSincerely,Microsoft Corporation

Hello ***,
Thank you for responding regarding this issueWith the information you provided we were able to locate your account and a service request numberOur records indicate that you were in contact with one of our agents, who explained that the day warranty for your controller has expired and we are unable to override itWe apologize that we cannot offer further assistance for this issueAt this time, due to Microsoft Policy, we consider this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)what service request number I contacted the technnical support via chat on xbox live online and that is wher I spoke to representatives to assist and all of them did nothing or had not bearing to help me fully