Microsoft

Dear *** ***
Thank you for responding regarding your upgrade to Windows 10. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have no service request numberSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Band replacement orderWith the information you provided in your claim we were able to locate a service request on your accountWe have reviewed your situation and understand your frustrations, however we are unable to fulfill your requestAs the warranty terms state, if the Service Center recognizes damage caused by use of the device as opposed to a manufacturing defect, they may not issue the repair or replacementWe recommend using the link provided in the agent's last e-mail if you would like to take this issue further
We sincerely apologize that we are unable to provide your desired resolution, but we stand by Microsoft's policy regarding repairs and replacementsWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface RT. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your console issueIn reviewing the case and the information you provided, we found that your console is months out of warranty and the only path to resolution would be to do
a paid repair at https://myservice.xbox.comDue to this, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear *** ***, Thank you for responding regarding issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***-***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended. Please understand that the Enforcement links below are the only avenue to receive more information regarding your account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/***You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/***For additional information regarding your suspension, please visit: http://enforcement.xbox.com/Reviewing your account, it appears your current suspension began on 1/11/and will end 1/25/Your feedback has been recordedMicrosoft now considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned. Please understand that the Enforcement
links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows and VPN. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** and *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Outlook issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your hardware issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
It is a generic response that does not answer or respond to the issue filed in the complaint in anyway.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have chatted with customer service who have me a ticket number but I am unable to locate it as the rep assured me of the refundIt was a preorder placed some time ago, and was cancelled on 9/I see the cancellation in my order history but no refundInhave also communicated this to support via Twitter with no resolutionI am unable to call support at this moment due to a bad case of laryngitis. Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your stolen laptopUnfortunately, without having your laptop registered to your Microsoft Account, we cannot identify the serial numberPlease reach out to Dell with any further questions
Microsoft now considers this case closed and will no longer be respondingSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges to your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

lol you guys stole my money and I want it back

Complaint: ***I am rejecting this response because: Microsoft does not need any reference number from a complaint to them; I have not made a complaint to them - I made it to the Revdex.com
The issue is them 'SPAMMING' me with advertisements, which apparently have been imbedded into my computer without my knowledge or agreementThese Ads appear even when I am offline, and so only Microsoft could have done thisYou do not address the dog that is biting you - you call the Dog Pound!
I feel it is up to the Revdex.com to inform them that they are violating corporate policy rules by violating my privacy, against my wishes, and by spamming me with advertisements which I do not want to receiveIt may even be against the law in Oregon, for all I knowIsn't 'Telemarketing' against the law when one does not wish to be harassed? What is the difference here?
The general news is out regarding Windows 10, and if I wished to upgrade to it, I would have done so by nowUnfortunately, everyone I know who has tried it dislikes itSo they should quit spamming me about it.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I went to the support.microsoft.com site. I looked at many options and possible solutions, but I'm unable to find something to fix the issue I described. I also cannot find an email or a support ticket message option to get this process started. Please have someone from support contact me.Sincerely,*** ***