Microsoft

Complaint: ***I am rejecting this response because:I have already tried this option MANY times in the past with no one taking responsibility for the problem or being able to helpClearly your level of issues trump the support you offer"Insanity: doing the same thing over and over again and expecting different results." -Albert EinsteinSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues making a purchase. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Zune subscription. The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Services Agreement, we are unable
to provide further assistance and consider this matter closedPlease refer to the Services Agreement regarding our refund policies provided below
https://www.microsoft.com/en-us/servicesagreement
gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: absolutely no helpYou can not contact this so called enforcement teamWhen you submit a case on the website they simply reply with pre made messagesCan't even answer questions customer service has no idea how to help the customersI will be disputing the transaction with my bankI will NEVER buy a Microsoft product againI'm done with this no help self centered company.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: My very detailed Revdex.com complaint includes all of the information that I have, including the confirmation number (***) for the initial Microsoft Store Answer Desk appointment
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: What kind of response is thatThe reason I contacted the Revdex.com is because I cound not get anywhere with MicrosoftBy Global Esclaction Services Team I guess they mean the Microsoft call centers in IndiaTheir attitude has been its my fault for not accepting the windows and that " I just dont want to learn anything new" Sincerely,*** ***

Complaint: ***I am rejecting this response because: I received a telephone call from Microsoft Headquarters in Redmond, Washington on November9, 20I6, and I do not wish to have any more contact with them until they have agreed to pay theclaimThey have all the information they need and it is not necessary for them to contmuecontacting us
All they are interested in is getting into my computer to try and upgrade to Windows withoutmy consent, as well as invade my new tower and corrupt my files
The person who continues to contact us is the same person as before, using the same phrases.which turned out to be nothing but a recordingThe person calls himself "Sandeep" and claimsto be part of the Global Escalation Services team which is nothing but a fake just like him.There is no Global Escalation Services teamtherefore, there is no investigation and no solution;their idea of a solution would be to allow another unauthorized Windows I upgrade and dropthe matteror put up with the harassing telephone calls until I agree to their so-called termswhichunfortunately, is automatically allowing the unauthorized Windows IO upgrade
What part of the English language does "Sandeep" and the rest of them do they not understand?I do not want to be harassed any more
Any more telephone calls in the future will be considered harassment
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with the Windows updates. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 365. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail account settingsWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Dear *** ***Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 issues. The Global Escalation Services team will continue to investigate this matter and contact you again directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the phone calls you received. Microsoft does not make unsolicited calls to customer for Windows errors. Unfortunately, Microsoft cannot stop all of these calls but we have made information available online to help user protect themselves from fraudulent calls:
Avoid tech support phone scams: https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx
Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decisionFor further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation

Dear ** *** Thank you for contacting Microsoft Corporation via the Revdex.comAfter reading your complaint it appears you most likely were dealing with fraudsters with connections to MicrosoftWe take scams very seriously and would appreciate a report on the incidentYou
may report this scam by visiting the following link: (https://www.microsoft.com/en-us/reportascam/?locale=en-US) If you are still having issues please visit support.microsoft.com and our agents will be happy to assist youSincerely, Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox live free game access issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product keyIf you are still experiencing issues, we would like to assist youHowever we were unable to locate a service request using the information you provided in your claimIf you have a service request number, please provide it in your reply and we will be happy to helpIf not, please provide further details regarding the issue with your product key and we can open a request for the Global Escalation Services team to further investigate
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: reaching someone that help me with this via phone only let to endless being transferred. When I talked to the chat support I was not issued any sort of ticket or similar identifier. This is a failure of microsoft not myself and how they establish support to make it difficult for the customer to get resolution. I have an xbox id - I have an email that microsoft emails me to bill. You should have a way to look my purchases up. This is a business failure and an attempt to put the responsibility on the customer to go through endless loops until I give up. I paid for movies that were supposed to be accessible outside of xbox and are no longer the case. give me my money back or resolve the issue. Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are having with your Xbox Billing accountWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have lost your service request number, please call *** (***)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface and Support experience. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation