Microsoft

Complaint: ***I am rejecting this response because:
Nothing was ever done by the company to rectify the situation in a timely manner since December of As such, I have since gotten rid of all of Microsoft products in my household and refuse to be a consumer for a business who does not address customer concerns seriouslyI felt cheated out of my previous device after the they received it and appraised the traand misinformed me on how my value can be utilizedNow that over six months have passed, I have moved on from this terrible experience and have moved to a more friendly, customer-supported organization to address any computer-related purchases
Sincerely,***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Initial Business Response /* (1000, 5, 2014/10/31) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the delivery of your purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your controller. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Please refer to our previous response:Thank you for responding regarding your Hotmail issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comMicrosoft now considers this case closed and will no longer be responding.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: It took a year for Microsoft to acknowledge my claim Microsoft should have an F rating!Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***Are they saying that my device arrived to the service center damaged? Because I certainly did not send it that way, and I sent in pictures of my undamaged device taken the day I shipped it out to MicrosoftWhen I recieved my damaged tablet in the mail, I spoke to a representative on the phone named Hilda, I believeShe told me that if I requested a replacement device that it would take at least two weeks and would I like it to be sent to the same address as beforeI said yes I would pleaseShe then told me that the issue would be passed on to a memeber of the escalation team, which it was, and that's when I was told that if a device is found without issue or out of warranty it is returned to the senderNot once did anyone tell me that my tablet had arrived to the center damaged, if that's what happenedAll I was told was that it was out of warranty, which made no sense to me sice the tablet was only months oldSo are they saying that it arrived shattered? Am I understanding that correctly?Sincerely, *** ***

Complaint: ***I am rejecting this response because:
USER *** [email protected] ***@COLLECTIONHALL.COM ***@REPLICASUNLIMITED.NETSincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to records indicating that the proper warranty information of days for controllers was provided to you by our support team, we will be taking no further action on this issue Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Microsoft products issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Zune Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live account access. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
There is no service request number because the system is designed to make it impossible to obtain one
I spent days trying to resolve the matter as the company demands. The website cited by the company was of absolutely no assistance.
If the company provides the support necessary for solving the problem, why is it that nobody I have spoken to so far has been able to find the answer
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Gears of War preorder. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:It was the auto update and I do not have the service numberIf you would like to know what version is updated, you can call me at ***.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: This is not a solution. It simply refers me back to customer service. Microsoft Customer Service was the complaint. Hours of tech support which was unresolved with multiple transfers and hang ups. Returned the product because Microsoft could not resolve.Sincerely,*** ***

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing
Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your suspension
Sincerely,
Microsoft Corporation