Microsoft

The complaint has been resolved this week Microsoft contacted me directly and Jorbie in their Escalation team worked hard to provide a positive solution He conducted a thorough investigation of the case and I finally received a replacement device It's unfortunate that I had to get the help of Revdex.com, but I am very satisfied with the result
Thank you,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide your desired resolutionInternet searches at times return websites specific to other regions and may not be guaranteed to return searches pertaining to the region you are currently in
If you decide you would like to take legal action on this case, we will respect your decisionAt this time, this case is closed and we will no longer be responding to requests regarding this matter
We appreciate your time and your feedback has been recorded
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your upgrade to Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
the package was well packaged and they refuse to show proofHow do we know it didn't happen thereI am filing suit with small claims court and cancelled my xbox live accountI will be filing suit for damages and my timeThe screen was in tact in perfect condition when it was sent and was sent back to me brokeThis is a scam that Microsoft does after they returned they told me when I was upset I should have just taken it to the storeWhy didn't they offer that at first because they are hoping for damaged screens so they can charge and not cover warrantySincerely,*** ***

Hello,Thank you for your reply.SMS messages are notcovered by subscriptions and you do need credit to send an SMSI have checked ourrecords and there have been no call attempts to US numbers while the UnlimitedWorld subscription was activeUnlimited World subscription expired onSeptember 30, 2015.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your Xbox One issueIt appears as though *** has addressed your concerns in a separate venueDue to this, Microsoft considers this matter closedSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: this is a predatory practice
Sincerely,
*** ***

Complaint: ***I am rejecting this response because I understand that $is more important than your customer, that is why I had to look for an option to get this resolvedI have filled out your form times, twice since your level three support was involvedI have entered the last four digits of the credit card, the device I'd of the last Xbox it was used on., I may have my favorite food wrong, we have had this account for about years.your support calls me on the phone # on the account? I have been trying to resolve this for three months, you auto withdraw this from our credit card so I am not sure when last T&C's were confirmed. Bottom line is you withdrew money from me for an account I can't useYou have been unable to help me use it, I would be surprised if you had any use since you billed us, maybe our attempt to get a passcode so we could use it on a new console.I am fed up with this, I have accounts that are much more important than this and if I need help re-setting a password or getting help with it I speak with one customer service rep and they can get me going.I believe it would be in all of our best interest to credit and cancel this account.thanksSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:They state they will contact me and WILL help me but they have only sent me emails from unmonitored mail boxes with no contact info and requested me to tell them what the issue isIt's right here! Tired of this company trying to close the complaint with a statement of they WILL help me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The issue is not resolvedI already contacted customer service multiple times and they did not resolve the issue, which is what prompted this complaintSkype has failed to respond appropriately, but it still has the opportunity to do so now- it can just delete my account as I have requested and apologize for the situation
The ticket # for May 13th or 14th was ***
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues reinstalling Windows 7. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your complaint it appears your computer is possibly suffering from virusesMicrosoft is not responsible for this issueWe now consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 12: “YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN ‘AS IS’ BASIS ‘WITH ALL FAULTS’ AND ‘AS AVAILABLE’YOU BEAR THE ENTIRE RISK OF USING THE SERVICES.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your local currencyAs stated previously, we are unable to refund or transfer local currency, as it can only be redeemed on the account which it exists
We apologize that we are unable to provide your desired resolution. At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: It did not provide any resolution. However, it did ask for a case number. I looked back through the emails and found this initial email with case #***. This is all I have. If this is Not what you are looking for then please provide instructions to get that data you require even if those instructions include another support center I should be calling
Re: Lost my email account for minecraft
M*** | May 30, 10:54PM CEST This is an automatic reply to let you know that we have received your support request, do not respond to this emailWe will get back to you as soon as possible, and there is no need to submit another ticketTo learn about our current response time visit our help article When will I hear back?Thank you for your patience,M*** Customer Support
This message was sent to ***@gmail.com in reference to Case #***
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro lost packageAfter checking your emailing history with our GES agent it appears they explained that it can take or more business days to get a response on lost package investigations. If you have any follow up questions please reach out to our GES agent with SR# *** with the information they have provided you in their emailMicrosoft now considers this case closed and will no longer be responding.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comBecause the agent's offers were rejected and conversation became aggressive, they are unable to provide further assistance with this matterWe apologize that we are unable to offer your desired resolution
This case has been closed and we will no longer be responding to further requestsWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail accountAfter reviewing your service request number and account history, it appears one of our Tier agents is taking over your case; they should be reaching out to you shortlyIf you have any questions or concerns please contact support.microsoft.comYour service request number is: ***We would like to thank you for your patienceSincerely, Microsoft Corporation