Microsoft

Dear Mr ***,Thank you for your reply and confirming the password changeI have now fully unblocked your Skype account and you can now also use the paid services again.I hope the response has been helpful.We apologize for any possible inconveninces caused by this.I appreciate your patience and understanding.Kind regards,*** Customer Relations Office Skype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with your computer purchase. We apologize that you are still experiencing this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have filled out this form THREE times with VALID informationWhat am I suppose to do when it is all VALID information and it still doesn't work? I assume in this instance that my account has been hackedThere MUST be another option for me to recover the accountI am willing to provide any information needed to prove my identity and ownership of the account - but beyond having submitted that form THREE times there is literally nothing more I can do to give you the information you are asking for.Sincerely,*** ***

Dear *** *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your email accounts. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox controllerOur records indicate that your case was last updated on 10/3, with notes stating that a replacement controller is being sent to you immediatelyAs this was your desired resolution, Microsoft will be closing this case as resolved
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your enforcement action. We have reviewed this matter and verified that your account was in violation of our Terms of Use which is why the enforcement action was taken. Please understand
that the Enforcement link below is the only avenue to receive more information regarding your situation
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your suspension, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your enforcement action
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleOur service center has provided evidence that the console was tamperedOnce a console has been tampered, it is no longer eligible for a free repairWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedSincerely,Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live Subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: There is NO resolution to my complaint. Sincerely,*** ***

My
issues are concerning Xbox live, not windows I am subject to a refund for Xbox live services for the months of October - June since I am being billed for accounts while I only use one. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was contacted by a Microsoft tier technicianHe was able to correct the long standing issues that I had describedAll of my programs now operate properly and I have all of the updates and upgradesI still get behind the scene changes to improve compatibility issues with my programsThese changes are positive and do not block any program from operatingI am satisfied with the results although there were some inconvenience with re-setting my user profiles for every program on my PCThanks to the Revdex.com staff for resolving this issue for me
THANK YOU VERY MUCH! You went to bat for me and hit a home run.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
Once again, you are trying to hold me accountable and responsible for your negligence by asking me to call your representatives and work things out, essentially asking me to do your job for you. You sold me one thing: a dollar app reimbursement, and then reneged on your original agreement with me. Trust me, I am now aligning myself with every site out there, telling them in intricate detail how MICROSOFT RIPPED ME OFF. I have also created my own personal website detailing the crime and am working closely with friends and colleagues about the best and most efficient way to transpose my very legitimate complaint. In fact, I am making it my life's mission to inform the world about MICROSOFT'S criminal transgression towards me. I am not a vindictive person, but I am a person of integrity, a person of conscience, who knows when Goliath is oppressing David, and out of sheer principle, will be the voice of all the "small" voices out there, who have no voice at all. Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with XboxWe would like to investigate your issue further but were unable to locate the account with which you are experiencing issuesPlease provide an alternate e-mail that is
connected to the account in question if you have one, or provide the Gamertag and at that time we will be able to further assist.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product. We appreciate the time you have taken to provide your honest feedback regarding your upgrade to Windows 10, and apologize that it was unsatisfactoryYour comments have been recorded, and while we are unable to make promises regarding changes, we value your feedback and will forward it to the appropriate department for review. We appreciate your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Nokia Lumia exchange request. The Windows Mobility Escalations Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Console registration issueWe have been able to locate your account and informationThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: If Microsoft is refusing my request because of their policy, where is the policy? I want to see the policy. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
YES!!!! I have contacted your "Customer Service" department and NO they did not give me a "Claim" number. I have called 800-469-several times regarding this issue. The last time was on 10-13-and I spoke to both Miara and her supervisor, Heather. I explained to both of them that Xbox is placing charges on the account without our consent. I will gladly provide the bank statement showing all of these unauthorized charges
Sincerely,*** ***