Microsoft

Complaint: ***I am rejecting this response because: I never authorized Microsoft to charged my stored credit cardI never confirmed the purchaseIn fact I contacted Microsoft to notify them while the system was requesting me to confirm the chargesNot to mention days later Microsoft charged my card additional timesThe account per Microsoft that charged my account the second time was via a system I no longer even own let along authorized chargesMicrosoft continued to charged me despite of my removing my card from the networkI feel if I authorized the charges I should be responsible to pay themHoweverI never gave the authorization to charge my credit cardSeeing that they will not assumeresponsibility for their faulty system I am forced to take further action due to Microsoft''S errorI will be taking further action not excluding filing legal docs due to their negligencI have exhaste all logical resolutions and I will not let them steal from me nor rob me for this is what they have doneThe customer services agents were rude and not willing to assist a loyal customerI have discontinued my service for their actions are unacceptableNo wonder *** *** is richI did not authorize them to charge my card and I called them while the system was asking me to confirm my payment and advising them that this was an error and seemed to be glitchyI am very disappointed with the service and theft us never acceptable, iregardless of the amountThis is sad seeing that I have spent thousand of dollars on Microsoft, I will never purchase any of their productsagain to make sure this will ever happenThank you kindly. Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundAfter reviewing the Service Request Number provided in your claim, the Xbox Listening and Advocacy Team has reached out to you and has resolved your casePlease update your claim with anything else we need to do for youSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.comPlease understand that the links below are the only avenue to receive more information regarding account bans and suspensions. You can review the full Terms of Use at:
http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closedSincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/10) */
Dear *** **,
My name is *** and work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and
I will gladly assist you further
We have looked into this and we have removed the suspension from your Skype accountYou will be able to make calls again
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks Revdex.com
My subscription was suspended for almost one month which I already paid forI would like to know what SKYPE can do for this
Also, I wish SKYPE will show me the proof which their customer insisted that I broke the agreementOtherwise, I have to consider if I will buy another subscription or notNo one want to be terminated a prepaid service for no reason
I have to say, that caused a lot of inconvenience
Thanks!
Final Business Response /* (4000, 14, 2014/12/22) */
Dear *** **,
Thank you for your reply
Upon checking our records I can see that the Skype Credit vouchers have been redeemed on a different account to the one we received the initial complaint onThis account has the Skype Credit available
Please make sure to sign into the correct account in order to use the credit
I hope this response has been helpful
Kind regards,
***
Customer Relations Office
Skype
Final Consumer Response /* (2000, 16, 2015/01/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Revdex.com and Skype:
I want to say thank you very much, Revdex.comA consumer always feels peace of conscience because you are standing behind us
Also I want to say thank you, ***,
Customer Relations Office of
SkypeYou are much professional and reasonable
I want to explain why I did not accept resolution from SkypeI have about $or something left in my account, I remember that I redeemed vounchs from Skype under my accountMy family member's account has no balance leftI do not why the balance of my account was transfered to my family member's, not only the balance before I redeem vouchers but also vouchers itself
Anyway, I still want to say thanks to skype, even though the months struggling did exhaust meI hope different departments in skype company would work together, not kick a customer between each otherI also want to see an accurate terms and conditions that would define in which kind of situation a customer has broke it
Thanks for your time!

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue installing Office. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concerns with XboxWith the additional information provided in your claim, we were able to locate your service request for this matter on your account. Our records indicate that the agent who explained the promotion stated that only if your account was eligible, you would be able to get the promotional $month of Xbox LiveIf the price was automatically charged, then your account was not eligible for the promotion and we apologize that we are unable to provide the $subscriptionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your account credit issueYour account credit is usable for Xbox content through the Xbox marketplace on the console at this timeMicrosoft considers this matter closedSincerely,Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: After speaking with Aman T*** from the global escalation team, the response is the same He, like the others I have spoken with agree that all the cells of Excel cannot be seen and used, but will not, or cannot, do anything to resolve the issue The resolution offered was to uninstall the product and reinstall (which has been done) Secondarily, I was told that there was no solution and that I would have to live with a faulty product.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office Home & StudentWith the information you provided in your claim, we were able to locate your service request for this matterOur records indicate that one of the agents
working on your case has made multiple unsuccessful attempts to contact you via e-mail, asking if further assistance with this matter is neededPlease reply directly to his e-mail to continue discussing this issue and he will be happy to help
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing RewardsWith the information you provided in your claim, we were able to locate a service request for this issue on your accountWe see that the agent you spoke with
directed you to Bing Support, as this avenue is the only way to get this issue resolvedPlease contact them for more information
Please note that if Microsoft or Bing finds you in violation of the Terms of Use, Microsoft/Bing reserves the right to take appropriate action on your account and is has no obligation to provide reason or explanation
Thank you for being a valued Microsoft customerWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban, We understand your frustrations in this situation, but as stated previously, the enforcement link is the only avenue through which you can receive more information regarding your banWe are unable to assist with cases regarding account bans
We sincerely apologize that we cannot answer your questions or offer more helpMicrosoft considers this case closed and will no longer be responding to requests regarding this matterYour feedback has been recorded
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
It has been over a year since this issue was brought to them, and they wait for over a year to get back to anyoneAnd what have they done to the employees from that complaint? Sincerely,*** ***

Complaint: ***I am rejecting this response because: I believe this is an insufficient resolutionI have been a paying customer for your services for about yearsI know for a fact this is an easy remedy on your endSomeone needs to push a button to delete the gamer tag for it to be in the usable pool again. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
thank you for your replyThe information you requested is as followsI received an email from supervisor ***The email said that my reference ID was:SRXXXXXXXXXXXID and the e-mail addresses in question are as follows:
Microsoft/XBox live login is ***@***.com (this is the email that I need changedI sold this domain, and with it all the email addressesThe people who own this domain now have access to my email address and that is unacceptable that I am forced to continue using it as my loginMy current email address, and what I would like my account updated to is ***@gmail.com
Thank you,
*** ***
(I have been with xbox since the very first Xbox came outI have been with Xbox Live nearly as longI am an Xbox ***That is why this is so crushing.)
Final Business Response /* (4000, 9, 2014/12/18) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountAfter reviewing the Service Request Number you provided in your claim, it appears one of our Xbox support team members will be reaching out to you today to resolve this problemPlease update your claim if your issue is resolved after this phone call is completed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
Hi,
Thank you for your reply. I don't have a service request number. I have visited the Microsoft support website but have not found pertinent information regarding the difficulty of downloading and installing Windows Updates for Vista. How do I obtain a service request number? Is there a fee for obtaining a service request number?
Thank you
***Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Whoever I was speaking to to resolve this issue via email, deleted their emailI now have no way to communicate directly with Microsoft in regards to this issue.
Also, to add to the caseI made a $purchase last weekI'm suppose to get %backMy account shows that all I got back for that purchase was points (cents)I've not reviewed any other rewards points on purchases I've madeEven though this past month I also made a $purchase for a game and I haven't seen any points for that purchase either%of $is $1.60, it's small amounts but added up over the last 6-months, your company has screwed me out of a lot of money.
I again tried your xbox rewards support forums for this matter but all the forum admins do is make an excuse that does not make sense and than they block the thread and prevent further communicationIt takes days to even get a response in the first place, it's very frustrating to not get an answer and then get your thread locked and put back to square one
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to your Xbox One + Kinect being out of warranty we consider this matter closed per our Terms of Use (see
link below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:The issue is not yet resolvedAs stated in Microsoft's response, here is the current service case number: ***It has not changed since the beginning of this messyet another disappointing response from Microsoft. I would appreciate a follresponse from Microsoft
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Can you please provide me an update on when this matter will be resolved.Sincerely,*** ***