Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number, and checking your account history, one of our agents sent you an email on 6/28, to your gmail, confirming your refund of $has
been processedYour Microsoft account, linked to your ***outlook.com alias shows both charges of $were refunded on 6/29/Please check with your financial institution with any further inquiries regarding this refundMicrosoft now considers this case closed and will no longer be respondingSincerely, Microsoft Corporation

Dear *** ***,
Thank you for responding regarding concerns with Microsoft product. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe resolution was fully solved by my changing the credit card number so that no further charges could be made.Sincerely, *** ***

Complaint: ***I am rejecting this response because:there was none I never received their response to reviewplease forward their response to me
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with charges on your accountWith the information you provided in your claim, we were able to locate your account and service request for this matterOur records indicate that
your subscription has successfully been cancelled and an refund was issued on 2/For further requests or questions regarding this case, please feel free to reach out to the agent you were in contact with by replying to his most recent e-mail sent on 2/28, and he will be happy to provide further assistanceSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
For the third time Microsoft is denying to fix the issue and refund me my money back Instead they are telling me to handle it with GameStop First they said Ubisoft now game stop I'm tired of the run around It's not fair at all .if I'm contacting GameStop it will to be trade in my Xbox one and to never deal with this company again I have been a customer for 10plus years and this is the thanks I get .Sincerely,*** ***

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe are unable to promise an exact delivery date of the check, however Sandeep has continued to work on your case and will continue to do so until you receive itWe can assure you that you will receive the check for $that you were promised as resolution for this issue
We appreciate your patience with this matter
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We understand your concernsWe cannot take any further action on this issue as you are not the account ownerAt this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Revdex.com:I was unable to review the original complaint for reference ID *** on the Revdex.com website (the link would not work), but believe the issue was resolved satisfactory to meI have no issues with Microsoft at this timeMicrosoft did not make resolving this issue easy, if this is the issue with the surface pro computer, but in the end they did make it right
I have continued using Microsoft and have had excellent customer service sinceI had worried that because of my complaint I would be treated poorly, but that has not been the caseMicrosoft offered superior customer service prior to this incident and has given superior customer service after this issue.
I would also like to thank Microsoft for responding to this complaint, even though not timelyI understand that they must be extremely busy because they manage such a large organization, but it really is nice to know that they have my complaint seriously.
Please update this complaint and mark it as issued resolved
Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a recent promotion. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Hello,Thank you for your reply and for the information provided.I have checked our records and there are no payments made with the creditcard made in the Skype system.Although not originated from Skype, they are still unauthorized unless youyourself have placed the orders.If your card is a credit card,you are not liable for this transaction in any wayAll major credit cardcompanies have policies that protect you against this kind of fraud.If your card is a debit card,your financial institution is required to reimburse you for fraudulenttransactions.We strongly recommend that youcontact your card issuer immediately regarding any unauthorized transactionsand ensure that no further fraudulent charges are made with your card.I hope this response has been helpful.Kind regards, KaisaCustomer Relations OfficeSkype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue logging into Windows. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft
Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)Thank you for showing me how terrible Xbox is at handling customer issuesTruly shows how you go above and beyond to make things right for customersNow I'm ready to try *** bye bye xbox

Dear *** *** Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with an Xbox update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:
I did not receive a claim numberWhen I called and spoke with the first representative he said nothing shows was I'm talking about and that he could / would not help me any fartherHe keep telling me to make another paymentI explained to him that I did make a payment and that I have the transaction number and the proof to show it went into your accountI then asked can I email this to you or fax itHe told me no we do not have that abilityTo which I followed with your Microsoft and don't have that abilityI then asked for a supervisor again went through the same thing he again said there was nothing Microsoft could do and no way I could prove I made a paymentSo I lost $to Microsoft I then explained to him that he needs to do something or I will go and trade in every piece of Microsoft equipment I haveHe replied with that's your choice and have a good daySo I never received a claim number
Also like to add I have purchased over the years.
1- original Xbox
- Xbox 360
1- Xbox one
over 100-games
-headsets
countless other add on's and accessories
I have been to midnight releases
and served as a Xbox ambassador
by my calculations over the last ten years give or take a little I have spent over $on your product not including computers and this is how a loyal customer is treated.
I actually cried a little and have been extremely sad missing my friends and playing on my Xbox.
But I did as promised and traded everything in on a ps4.
I'm I happy no but at least I'm being treated right
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Brainna contacted me on Sat and spoke of this issue, after spending mins trying to figure out who I was, Then said she did not know how a charge from April was still on here and had to seek out help from a peer and would call me Sat with what they find out.
Sat did not get a phone call, but did get an email from her saying that they removed my CC and refunded back charges (unkown date, nothing refunded to me) to an old removed/stolen CC, so thats pointless, as I told here I dont have and its dead, advised me to check my bank for charges not going thru... WE DISCUSSED THIS ON THE PHONE, I HAVE PAID EVERY MONTH AND YOUR RECORDS SHOW ITso no prob with the bank...
Refunded charges to a stolen card, then canceled my EA susrcibation and gave me one month of live.. (not ea accsess)
Summary,
Refunded fees that I paid in April to a stolen card
Canceled EA Accses and gave me one month live (cant use on ea)
Never had chance to say NO dont do that, they made that choice for me
This is getting worse each time
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows operating system. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. We have created a service request for your issue, logged under SR number ***. The Global Escalation Services team will investigate this
matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I want to thank skype for resolving my problemBut the debit card that was orginally used is no longer available, please send the refund to my *** account @***.***@yahoo.com Sincerely,*** ***