Microsoft

Complaint: ***
I am rejecting this response because: they gave an answer..any answer to stop talking to meI told them verizon does NOT allow partitioning of bandwidth.and they just said I have to talk to them and theh ended tbe chatextremely irritated
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Microsoft never contacted me Sent faxes over times with information of the problems their support caused me and my expense WHY
***@tds.net
***Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** It was resolved months ago Curious how Microsoft is just getting around to replying to you You may close the complaint.Sincerely, *** ***

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently permanently suspended from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your charging kit. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because:
My son's XBox stopped working while under warranty and wouldn't even turn on Microsoft repaired it and sent it back without any explanation of why it stopped working
About a year later it stopped working again when processing Microsoft's forced updates, not based on any action my son nor I have taken
The reason the Xbox has failed to work both times appears to be due to Microsoft providing a faulty console, not repairing it correctly and/or having an issue with they way they provide/process updates
Is it fair for me to have to pay an additional $on top of $already paid plus yearly XBox live fees just to get it repaired again? How do I know it won't break shortly thereafter? Shouldn't Microsoft take some responsibility?
As a shareholder and loyal MS customer, I am quite disappointed in the service and lack of quality control Unfortunately, so is my son who just wants to use the game he got for his birthday On his behalf, I will keep pursuing this, but will not pay an additional exorbitant and unfair fee
The person from Microsoft who responded, Dawn Fink, seems to be very talented in operational efficiency and data analytics based on her LinkedIn profile, but does not seem to be focused on helping customers. I've asked unsuccessfully via Xbox support phone, Twitter and online chat for a customer advocate or support manager at Microsoft who will discuss this with me Can someone please make an effort to give me a call or address the issues with my son's XBox One?
Sincerely,*** ***
phone: ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize for the misunderstandingAs Bedanta explained in the e-mail, he can assist you with repairing the operating system once the files are backed up, and is happy to help you with backing up those files as wellAt this time, repairing the operating system is our best option for resolution that we can offerPlease continue to reach out to Bedanta for further questions, requests and comments regarding the resolution of this issue and he will be more than happy to provide assistance
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:They've detrimined that they will not refund the price of of the phone So there is no more working them I've waited since January for to tell that with no explanation
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Microsoft still hasn't responded to me nor fixed the issue. Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)I am not accepting the response the response is not really a responsethey want more information my service numberI don't know the number I contacted them several thousand timesso my e mail address associated with the account is landr***@aol.com and my gamer tag is ***I have been fighting with Xbox since July to get my Xbox back onI have tried to put a new payment option on my account and in the end of June or early July I spoke with some woman at Xbox and she was sort of rude and was supposed to put it up to senior support or something like that and they would contact me by email they never didI tried to put a new payment a new card on with her and then I tried online and the system was having issues you couldn't even call.I believe that was the end of July beginning of august they phone system was down nothing worked to call or put online my daughters boyfriend even tried to call for me and put a payment option on for me and they told him he didn't have enough information because he could not supply all my information they said they again told him that they would contact me through my emailnow they are saying I waited too long and my account is in write off they are trying to say that I contacted them first in October they are wrongI am still within my contract and I just want to pay off my account like it says in the contract or the message my xbox says is that my console is unable to play until my subscription payments are up to dateI would like to get my payments up to date or pay the early termination and have them turn my xbox back onI am still within my contract and have tried so many times to resolve this issue since june or july

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about Halo: The Master Chief Collection. We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesMicrosoft now considers this case closed and will no longer be responding. Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:It was never refunded back to my account because I monitor my bank account everyday, and the lady over the chat with xbox supportSaid that there was no refund that was gonna be given for it, which is why I went through the Revdex.com.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I was not in violation of term of use sending one message to someone doesn't in tell harassment and there was no profane language used in any of the messages for the second enforcement there by you abusing your power to unjustifiably enforce me for no good reason and if you continue to instst that I have I will just boycott everything Microsoft since everything I have had that has that name hasn't been up to my standard any way and tired of your abuse of your loyal customers for the sake of profit and alienation your entire community to where no one wants to message anyone anymore due to your over sensitive conducts
Sincerely,
*** ***

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your controller issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your banAs you have already discussed with Daniel from the Xbox Listening and Advocacy team, your ban has been thoroughly investigated and your Gamertag was found to be in violation of the terms of use Microsoft considers this matter closedSincerely, Microsoft Corporation

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF Microsoft is truly investigating the situation. They created another account without my permission, and they charged me for over two years for this account I am expecting a full refund as indicated in original complaint after the investigation.Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I do not accept the comment about the box being tampered with, because it wasn'tI'll restate, THE ONLY TIME THE CONSOLE WAS OPENED WAS BY MICROSOFT!!!!Since you can't acknowledge that fact, I'll be happy to make all future purchases from your competition
Sincerely,
*** ***