Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issuePlease continue to work with our commercial agent to arrive at a resolution as swiftly as possible. Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account creditCurrently, Xbox titles cannot be purchased on xbox.com using account creditYour account credit can be used on the Xbox console itself without issueOur investigation
shows that this was explained to you by customer supportDue to this, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur previous response indicated that we will be reaching out to you to seek a resolution with you personallyPlease expect contact from Microsoft shortly if you haven’t already
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueDue to Microsoft policy, we are unable to offer assistance to any of our customers without a proof of purchaseAs much as we believe the product or service is yours, we must verify this in order to proceed with a caseWe apologize that we are unable to provide further assistance with this matter.
Sincerely,
Microsoft Coroporation

Hello ***,
Thank you for responding regarding your concerns with Bing Rewards. Our records indicate that we reached out to you on 5/and informed you that your Bing Rewards account has been reactivated and explained why it was originally deactivated. We apologize for any inconvenience that you may have experienced. For any future issues, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear Joby B***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your complaint, Microsoft Credit cannot be used to purchase Xbox Live subscriptions as outlined by Microsoft gift cards terms and conditionsWe will also not be able
to refund the credit as the code has already been redeemedIf you wish to purchase a code for Xbox Live you may visit the following site: (www.microsoft.com/en-us/store/collections/xboxlivegold) Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft gift cards terms and conditions, Section 2, part and part 2.2: “You may use your account balance to purchase Merchandise at Participating Stores only.” “…once redeemed, you acknowledge that no refund will be made.” (support.microsoft.com/en-us/help/10562/microsoft-account-gift-card-terms-and-co...⇄ Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently suspended from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows and Microsoft Office. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the online store sitesWe appreciate the additional feedback you have provided on this issueYour comments have been recorded and will be forwarded to the appropriate departmentWe apologize that due to Microsoft policy, we are still unable to provide a refund for your purchase
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint:
***
I am rejecting this response because: I accept that Microsoft is willing to work towards a solution, however I wish to keep the Revdex.com involved until the matter is settled - even if I am contacted directlyJust to have it on record.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
one I have contacted Microsoft before I don't know claim number
you install windows ult or any version from ISO or ISO which came from digital river without spyou install spfrom Microsoft.com updates stop right after stuck on checking and we contact support Microsoft wants us to pay for them mucking up update cycle back from cd images the new ceo is a joke the qaualty has failing down after transfer of power I am a Microsoft product tester I test every server and client OS I have higher standards than an old employee JERRY B*** and Microsoft is sloppy No product release should not be done without asking me I any find any bug in your system even without knowing code I will hold any company even APPLE ,MICROSOFT And any other company I use to a to percent bug free standard before releaseWhen I say fix the issue then do it the last years Microsoft has a percent rating on my test before release like server and r2on a mac with parallels windows server rpasses my test but server2012rhas a memory error on shutdown I said not ready for release but you did it anyway listen to your customers and Jerry B*** like stop your spying crap I stand for the average user and beta testers I need a direct line to your engineering department I have use every version o windows starting at to windows client and server including different editions so I know the lockdown limits and bugs that come up I started testing back in with the release of windowsand so I'm going to ask you please don't take me lightly please I want to work with you guys internally to resolve issues before release to grow customer respect and use stop windows spying in a update as well like installing 3rd party apps like candy crush when u have no source code to do so icluded video link here https://www.youtube.com/watch?***
Sincerely,*** ***

Hello *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Microsoft's advertisingUnfortunately, you have not provided enough information for us to work with you to address your concerns. The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642- If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue
Thank you,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe appreciate you providing your honest feedback regarding your customer service experience, and apologize that it was unsatisfactoryWhile we are unable to provide compensation for this issue, your comments have been recorded and will be forwarded to the appropriate department for review
Thank you for your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is still working on your case Our records indicate that you have been in contact with one of our agents and are
continuing to work directly with them toward a resolution At this time, we recommend reaching out to the agent for any further requests or comments for the fastest results
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Kinect adapterOur records indicate you have been in contact with an agent from the Global Escalation Services team to discuss resolution of this issueMost recently we see you have provided an updated address to ship the replacement adapter to, as requested in the agent's previous e-mailWe appreciate the additional information provided; she will be in contact with you within the next couple of days, as she may be out of office over the weekend
Thank you for your patience with this matter
Sincerely,
Microsoft Corporation

Yes, it does state that however if you read my statement I also mentioned that same thingWhat you FAIL to realize what is called deceptive and advertising is where you state item needs gold membership, you would need a very powerful magnifying glass to read it, that statement is not clear for anyone to read
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I have contacted Microsoft about my concern already and have not received a responseIf they wish for me to provide a request claim, then Microsoft can forward that document through Revdex.com and I will fill it outI've been on the website listed with no success and am not wasting my time trying to search for a form that they can easily provide me
Sincerely,
*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office payment. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation