Microsoft

Complaint: ***I am rejecting this response because:
I did not receive a claim numberWhen I called and spoke with the first representative he said nothing shows was I'm talking about and that he could / would not help me any fartherHe keep telling me to make another paymentI explained to him that I did make a payment and that I have the transaction number and the proof to show it went into your accountI then asked can I email this to you or fax itHe told me no we do not have that abilityTo which I followed with your Microsoft and don't have that abilityI then asked for a supervisor again went through the same thing he again said there was nothing Microsoft could do and no way I could prove I made a paymentSo I lost $to Microsoft I then explained to him that he needs to do something or I will go and trade in every piece of Microsoft equipment I haveHe replied with that's your choice and have a good daySo I never received a claim number
Also like to add I have purchased over the years.
1- original Xbox
- Xbox 360
1- Xbox one
over 100-games
-headsets
countless other add on's and accessories
I have been to midnight releases
and served as a Xbox ambassador
by my calculations over the last ten years give or take a little I have spent over $on your product not including computers and this is how a loyal customer is treated.
I actually cried a little and have been extremely sad missing my friends and playing on my Xbox.
But I did as promised and traded everything in on a ps4.
I'm I happy no but at least I'm being treated right
Sincerely,*** ***

Yes, it does state that however if you read my statement I also mentioned that same thingWhat you FAIL to realize what is called deceptive and advertising is where you state item needs gold membership, you would need a very powerful magnifying glass to read it, that statement is not clear for anyone to read
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office payment. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear *** ** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently suspended from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: they gave an answer..any answer to stop talking to meI told them verizon does NOT allow partitioning of bandwidth.and they just said I have to talk to them and theh ended tbe chatextremely irritated
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
My son's XBox stopped working while under warranty and wouldn't even turn on Microsoft repaired it and sent it back without any explanation of why it stopped working
About a year later it stopped working again when processing Microsoft's forced updates, not based on any action my son nor I have taken
The reason the Xbox has failed to work both times appears to be due to Microsoft providing a faulty console, not repairing it correctly and/or having an issue with they way they provide/process updates
Is it fair for me to have to pay an additional $on top of $already paid plus yearly XBox live fees just to get it repaired again? How do I know it won't break shortly thereafter? Shouldn't Microsoft take some responsibility?
As a shareholder and loyal MS customer, I am quite disappointed in the service and lack of quality control Unfortunately, so is my son who just wants to use the game he got for his birthday On his behalf, I will keep pursuing this, but will not pay an additional exorbitant and unfair fee
The person from Microsoft who responded, Dawn Fink, seems to be very talented in operational efficiency and data analytics based on her LinkedIn profile, but does not seem to be focused on helping customers. I've asked unsuccessfully via Xbox support phone, Twitter and online chat for a customer advocate or support manager at Microsoft who will discuss this with me Can someone please make an effort to give me a call or address the issues with my son's XBox One?
Sincerely,*** ***
phone: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** It was resolved months ago Curious how Microsoft is just getting around to replying to you You may close the complaint.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:They've detrimined that they will not refund the price of of the phone So there is no more working them I've waited since January for to tell that with no explanation
Sincerely,
*** ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account creditCurrently, Xbox titles cannot be purchased on xbox.com using account creditYour account credit can be used on the Xbox console itself without issueOur investigation
shows that this was explained to you by customer supportDue to this, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear Ms***,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.SkypeCredit becomes
inactive if you don't use it for a certain period but you canreactivate it.To recoveryour username and/or password you’ll need to know the email address you usedwhen you signed up for SkypeIf you signed in to Skype with your Facebookaccount and you've forgotten your password, visit this Facebook page.Pleasevisit https://support.skype.com/enfor help and support.I haveissued a refund for the Skype Credit order for USD and the funds will bereturned to the credit card account that was used to make the original payment.I hope theresponse has been helpfulAgain, weapologize for any possible inconveniences caused by thisIappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations OfficeSkype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your controller issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows operating system. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop issueAfter reviewing your service request number, (***), and your chat history with our customer service agent, it is apparent your only way to work out an accommodation would be to work directly with the San Francisco Microsoft StoreWe would like to apologize for this situation, but it is up to the Microsoft Store to work out an accommodation in this scenario as they would be responsible for handling the shipping and security of your devicePlease reach out to them or our customer service at support.microsoft.com with any further questionsWe now consider this case closed and will no longer be responding. Sincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because: I was not in violation of term of use sending one message to someone doesn't in tell harassment and there was no profane language used in any of the messages for the second enforcement there by you abusing your power to unjustifiably enforce me for no good reason and if you continue to instst that I have I will just boycott everything Microsoft since everything I have had that has that name hasn't been up to my standard any way and tired of your abuse of your loyal customers for the sake of profit and alienation your entire community to where no one wants to message anyone anymore due to your over sensitive conducts
Sincerely,
*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your banAs you have already discussed with Daniel from the Xbox Listening and Advocacy team, your ban has been thoroughly investigated and your Gamertag was found to be in violation of the terms of use Microsoft considers this matter closedSincerely, Microsoft Corporation

Hello *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Microsoft's advertisingUnfortunately, you have not provided enough information for us to work with you to address your concerns. The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642- If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue
Thank you,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)I am not accepting the response the response is not really a responsethey want more information my service numberI don't know the number I contacted them several thousand timesso my e mail address associated with the account is landr***@aol.com and my gamer tag is ***I have been fighting with Xbox since July to get my Xbox back onI have tried to put a new payment option on my account and in the end of June or early July I spoke with some woman at Xbox and she was sort of rude and was supposed to put it up to senior support or something like that and they would contact me by email they never didI tried to put a new payment a new card on with her and then I tried online and the system was having issues you couldn't even call.I believe that was the end of July beginning of august they phone system was down nothing worked to call or put online my daughters boyfriend even tried to call for me and put a payment option on for me and they told him he didn't have enough information because he could not supply all my information they said they again told him that they would contact me through my emailnow they are saying I waited too long and my account is in write off they are trying to say that I contacted them first in October they are wrongI am still within my contract and I just want to pay off my account like it says in the contract or the message my xbox says is that my console is unable to play until my subscription payments are up to dateI would like to get my payments up to date or pay the early termination and have them turn my xbox back onI am still within my contract and have tried so many times to resolve this issue since june or july

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Kinect adapterOur records indicate you have been in contact with an agent from the Global Escalation Services team to discuss resolution of this issueMost recently we see you have provided an updated address to ship the replacement adapter to, as requested in the agent's previous e-mailWe appreciate the additional information provided; she will be in contact with you within the next couple of days, as she may be out of office over the weekend
Thank you for your patience with this matter
Sincerely,
Microsoft Corporation