Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox console. Our records show that an agent contacted you by phone on 06/13/and is now preparing your orderThe Global Escalation Services team is still handling your case and will be in contact with you directly to work further toward a resolution
Sincerely,
Microsoft Corporation

Hello,My name is *** and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.All Skype subscriptions are
recurring by defaultYou cancancel your subscription at any time on your Skype My account pageEach customer has been asked to read and accept the Terms ofUse prior of getting access to the service and before completing a purchase.Visit https://support.skype.comto find help and support for Skype.Refunds are given in accordanceto Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10that each customer has to read and accept before getting access to theservices.The Skype accounts linked to the email address provided haveno purchase historyI’m happyto look into this for you and help youIn order to do so, please kindlyprovide me with the Skype usernameIf you have forgotten the username, pleasekindly let me know the first and for last numbers of the credit card whereyou have the Skype payments and I will look into thisNote, please do not senda full credit card numberYou can forward this information via Revdex.com.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.I appreciateyour patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Dear *** ** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account enforcement action. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently the enforcement action was taken on your
account. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account enforcement
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your enforcement action, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Dear *** ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop issueAfter reviewing your service request number, (***), and your chat history with our customer service agent, it is apparent your only way to work out an accommodation would be to work directly with the San Francisco Microsoft StoreWe would like to apologize for this situation, but it is up to the Microsoft Store to work out an accommodation in this scenario as they would be responsible for handling the shipping and security of your devicePlease reach out to them or our customer service at support.microsoft.com with any further questionsWe now consider this case closed and will no longer be responding. Sincerely, Microsoft Corporation

Dear Ms***,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.SkypeCredit becomes
inactive if you don't use it for a certain period but you canreactivate it.To recoveryour username and/or password you’ll need to know the email address you usedwhen you signed up for SkypeIf you signed in to Skype with your Facebookaccount and you've forgotten your password, visit this Facebook page.Pleasevisit https://support.skype.com/enfor help and support.I haveissued a refund for the Skype Credit order for USD and the funds will bereturned to the credit card account that was used to make the original payment.I hope theresponse has been helpfulAgain, weapologize for any possible inconveniences caused by thisIappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations OfficeSkype

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live serviceWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you
have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** *** Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Outlook. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that a refund was issued in the time between now and your last replyPlease let us know if you have still not received it and we would be happy to further investigate
We appreciate your patience with this matter
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Outlook.com. We have created a service request for this issue, logged under the service request number ***Please use this as reference to your case
The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: You have not given me a phone number to talk to a customer service person familiar with my account to issue a new credit card to put my account back in good standingI would like to keep my account open if possible.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows We see that your complaint came through on 6/13, and our records indicate that you were in contact with an agent on 6/and 6/18 to assist you
with your Windows activationIf you are still experiencing issues, please confirm and we will be happy to help
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your complaint, our code of conduct for Xbox Live is solely managed by our enforcement team and we stand by any regulations they decide to uphold“Every
enforcement issued by XBLPET is rooted in the Microsoft Services Agreement and Code of Conduct, but it’s not practical to list every possible scenarioIf you’re ever concerned that an activity may not be permitted on Xbox Live, please review the high-level rules (don’t cheat or tamper, don’t engage in fraud or unauthorized transactions, don’t harm or harass, etc.) and consider the values that they represent.” (https://enforcement.xbox.com/en-US/***) (https://www.microsoft.com/en-us/*** (https://enforcement.xbox.com/en-US/***) Microsoft now considers this case closed and will no longer be respondingSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
Waiting over a year for ANY kind of response is unreasonable.Sincerely,*** ***

Hello **,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your console exchange order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your keyboard. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I was able to buy a code from a third party website for bucks so that's a lieSincerely,*** ***