Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Microsoft contacted me to resolve this matter and has replaced the device in complaint
Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
Complaint: ***I am rejecting this response because
1-regarding the replacement after the warranty, I got sick from this tablet and the customers services, the tablet has been replaced time before and never rec'd working, I got broken from you some way like : power falier, screen issue, toch screens not working, always an issues, that how I rec'd the replacementand!!!
2-the 3rd time I spoke to your customers services to requesting in 2015, requested replacement with deferant model or full refund, and becuse they can not I refused to rec'd another replacement because will be another defective tab like the others 3,
3-w3-when I spoke to your company last week , I told him on the phone my request again and I repeated because he couldn't hearing me clear, and he said I will do my beast to send you upgraded model better than this one, and he misleading me to accept anther defective model, the one I recd need to repair, has power problem is close by himself during working, not holding charges for couples hours, you did the same thing sent me a defective devi4-if I kb
4-if I knew he willing to send me the defective one I wont accepted before,
please dont wast my time!
a
r
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account, it was found that you were provided months of Xbox Live Gold refunds, which is an exception to our policy of All Sales being Final
Microsoft considers this matter
closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution through crediting my account for funds lost and for their direct involvement to assure the resolution is satisfactorySincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows updates. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comThe Global Escalation services team has thoroughly investigated this case, and as you have received a replacement device, now considers this case closed as resolved. While we understand your frustrations, due to the Microsoft Services Agreement, we are unable to fulfill your additional requests at this time We appreciate the time you took to provide your honest feedback regarding your experience with Microsoft Customer SupportIf you have any more questions, please feel free to contact the agent you were in touch with about this matter
Sincerely,
Microsoft Corporation

Dear ** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue receiving your refund. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I have received the following information from Microsoft's Global Escalations:
This is Ameet with Microsoft Global EscalationsAshley is no longer assigned to your case and I will be taking over the case from this point forwardI have reviewed the case notes and am prepared to work with you to assist you with your concerns regarding your damaged MS Band
It appears your device warranty has expired and the damages to the Band would qualify as severe physical damageHowever, as *** mentioned in her previous email, we would be willing to make an exception to offer you an out of warranty repair of the Band for $plus taxIf you are interested in pursuing an out of warranty exchange order, you will need to add a payment method to your Microsoft Account by visiting accounts.live.comAfter doing so, I can work with you to create this order
Please reply if you are interested in the paid out of warranty order and I will work with you to complete an exchange
Kind regards,
Ameet S
Escalation Analyst
Microsoft Global Escalations
I refuse to believe that a missing clasp part which is only a extremely thin piece of metal with a slot in it qualifies as "severe physical damage". I also have a bit more ire toward this whole ordeal as a previous customer service agent told me to use cardboard and double-sided tape to "fix" the issue. Now, and I guess still, Microsoft wants me to send in my working Band as an exchange for a different Band, but still charge me $130. Yet, technology news outlets have discovered that Microsoft is halting production of the Band and is not even introducing the Band 3. So, I spend another $on a soon-discontinued product...that does not make much sense. How about sending me a free Band at this point since the product will no longer be sold?
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comIf you purchase a digital game from Xbox.com while signed into an account other than the intended end user of the game, the game cannot be given as a gift in that capacityPrevious messages to you in this regard have indicated two other options for giving a game as a gift
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I was not temporarily banned in this matter, I was permanently bannedI would like to be temporarily banned and think there was a big mistake.Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your surface. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail accountUnfortunately, the validation process to recover your e-mail account was unsuccessful, as the questions required to allow access to your e-mail account were not answered correctlyDue to Microsoft policy, the Global Escalation Services team is unable to move forward with this case, regardless of how much we believe the account belongs to youMicrosoft considers this case closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue signing in with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/11) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your game content problemWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for responding regarding this issue. We were able to locate your service request and see that you have been in contact with an agent from the support teamOur records indicate that you were unable to verify ownership of the account you are having trouble accessing. We apologize that until the ownership is verified, we are unable to assist you further in this matter. We recommend revisiting the options provided to you by our agent for verification in the e-mail sent on 4/1/At this time, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: Skype should be able to make it easier for their customers to contact their customer service without jumping through all the hoopsSKYPE's response says that, "If you are unable to see the NEXT button, please try a different topicIf this still doesn’t help, please send us a screenshot with the issue and we will look into this." The problem is that, if I don't see the NEXT button, how can I find out the link where I can send the screenshot? Again, SKYPE's portal is designed to make their customers to run in a loop without getting the needed help
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation regarding this issueGlobal Escalation Services has reviewed your case, and has concluded that the amount you have received for your Xbox rewards credits is correctAs stated in the terms and conditions (provided in the link below), the percentage received back from the MyVIP program is not in Microsoft Funds but in Rewards CreditThis is why you did not receive the percentage back in Microsoft Funds. Please visit the terms and conditions for more clarificationAt this time, Microsoft considers this case closed
https://rewards.xbox.com/terms-and-conditions/
Sincerely,
Microsoft Corporation