Microsoft

Hello [redacted] Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Your product has a common defect that should be replaced outside the day warranty if the consumer experiences the defectIt's pretty sad that your standard controller which retails for about $40-$(depending on where you purchase it) performs better than your supposed Elite controller which retails for $Your team most certainly will not set up a paid exchange of my controller as I will never purchase an Xbox Elite controller againFurthermore as a die hard Xbox supporter that recently purchased a PSto play the Uncharted series, I will be making my console purchases strictly for the PSmoving forwardThankfully my Xbox Live subscription is so to renew on 1/1/and I will not be renewing at that timeAt least Sony acts like they care about their customer's experience with their products which is more than I can say about MicrosoftThank you Microsoft for making a difficult decision easier for myselfI must say I am very disappointed in your company and your lack of customer service.Sincerely, [redacted] ***

Hello [redacted] Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Customer Support experience about your issue with Microsoft Office The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I did not request 'service', therefore I cannot supply you with one I tried to dismantle the on-going attempts foisted on my computer and to now be informed that one must request service to halt service from the source of my complaint is ludicrous My attempts to disrupt this cyber invasion could've succeeded had an off ramp been made available by your heavy handed techsor are they accountants? Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter reviewing your service request number it appears one of our support agents is currently assisting you with creating a repair order as your Xbox One is within warrantyPlease follow the steps outlined in our agent’s most recent email sent to your @outlook email, on (7/25)The agent’s name is RoxieIf you have any questions or concerns please reply to the same emailYour service request number is: [redacted] Sincerely, Microsoft Corporation

Dear ***, Thank you for responding regarding your Xbox Live account After a thorough investigation, we have refunded you $ We addressed your feedback, and in this circumstance, have added $to your Microsoft Account Thank you for being a loyal customer For future issues, please visit support.microsoft.com Sincerely, Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is disappointing that it took so long to resolve though Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I don't agree with your decisionI think you have shady an unethical business values You have lost a long time customer and I will be letting everyone I know about my experience and how MS opted to handle Sincerely, [redacted]

Hello [redacted] ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear ***, Thank you for responding regarding this issueOur records indicate that you received your Surface and charger separately, and an order was placed for shipment of a stylusIf you have not yet received the pen, it will arrive soon We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I have been without my Xbox One Since 4/22/I was told once I ship my Xbox One to Xbox One they would send me another oneThey sent my Xbox One by [redacted] Ground they also provided a tracking number on 5/1/which I had to contact Xbox support which said the item has been shipped and I sent the escalation department several of email and did not get a reply until I contacted Revdex.comI also had called [redacted] since XBOX sent me the shipping tracking number I kept checking it everyday and after contacting [redacted] they said they only created the label and the tracking number status has showed NOT FOUND on [redacted] endToday 4/6/the tracking number only shows the shipping label has been created but there is no movementI was told the Xbox One would be sent to me by express mail and not groundThis is unacceptable XBOX needs to keep their promises and I should have had the Xbox one in my hands already I paid for a extended warranty and I'm paying for several subscription including Xbox live that can only be used on the Xbox one I can not get a refund nor a credit for these servicesI would like a credit for these services since its Xbox fault that they did not fix the Xbox one the first time I sent it inSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Service order number: [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ Dear Mr [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further In case you are face any technical issues that need investigation by our technical engeneers, for the fastest assistance, please kindly contact Skype Customer Service via chat or email and provide the details about the device and operating system you are using and what is the exact issue How to contact and receive technical assistance by Skype Customer Service via email and chat can be found in the following FAQ: https://support.skype.com/en/faq/FA I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) she is sayin to contact customerservice the way I did try which they have it hidden Final Business Response / [redacted] (4000, 9, 2015/01/21) */ Dear Mr [redacted] , Thank you for your reply Unfortunately from your response it isn't clear if you have been able to contact Skype Customer Service If you are still having any issues, please feel free to provide the issue description, the device and operating system you are experiencing the issue with and I will gladly look into this We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Complaint: [redacted] I am rejecting this response because: again refuses to help no care what so ever very unprofessional company dosn't care about their customers Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with UHRS We cannot confirm that we have support for this product or service, however a new case has been created for this matter, and the Global Escalation Services team will investigate furtherAn agent will contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear Mr [redacted] ,Thank youfor your reply.Skype has a„Help“ page on skype.com and we provide responses to support questions on https://support.skype.com Thefollowing FAQ provides all information in detail what to do when you haveproblems with suspended Skype accounts: https://support.skype.com/en/faq/ [redacted] Suggestionsand FAQ links are also provided in case sign INS are unsuccessful for differentreasonsYour Skypeaccount has been fully unblocked in December and the automatic accountrecovery has been used on the account in October Weapologize for any possible inconveniences caused by this.Iappreciate your feedback.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request to purchase the Complete Extended Warranty for Xbox One The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding forcustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.Upon checking our recordsI can see that the recurring order has already been refunded by Skype CustomerService and the notification email was also sentNotification emails aresent to the email address registered on the Skype account.Please note that all Skype subscriptionsare recurring by default but you can cancel a subscription at any time.You can find information aboutsubscriptions on the Skype support https://support.skype.com/en/faq/FA10414I hope that this responsehas been helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype