Microsoft

Complaint: [redacted] I am rejecting this response because:it is not fix all.it do is show surface Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMicrosoft Corporation has done an outstanding job meeting my qualifications on reaching a resolution Although it was very disappointing to go through this, they have made up for it by replacing our system I want to thank those at the Revdex.com for all their help and assistance in this matter.Sincerely, [redacted]

Dear [redacted] **, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue There have been numerous unsuccessful attempts to contact you via the phone number and e-mail address provided in your claim to discuss your concerns, and unfortunately we have been unable to reach youPlease make sure the contact information in your claim is correct, or reply to the latest e-mail sent from our agent and we will be happy to help Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Hello,I have requested my password multiple time online for my response regarding the complaint number listed in the subject line aboveAnd have not gotten anything backI will update it with the number given by Microsoft when I can loginThat number is # [redacted] Thank you, [redacted] Sincerely, [redacted]

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows phone issueUnfortunately, after reviewing your complaint, our representative is correct in stating we no longer support Windows Phone We will also not be able to provide you with replacement phones as outlined in our Services AgreementMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 7, part (c) and Section 9, part (g):“Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogetherExcept to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any material ” “We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter reviewing your service request number it appears one of our support agents is currently assisting you with creating a repair order as your Xbox One is within warrantyPlease follow the steps outlined in our agent’s most recent email sent to your @outlook email, on (7/25)The agent’s name is RoxieIf you have any questions or concerns please reply to the same emailYour service request number is: [redacted] Sincerely, Microsoft Corporation

Dear ***, Thank you for responding regarding this issueOur records indicate that you received your Surface and charger separately, and an order was placed for shipment of a stylusIf you have not yet received the pen, it will arrive soon We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is disappointing that it took so long to resolve though Sincerely, [redacted]

Hello [redacted] ***, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear ***, Thank you for responding regarding your Xbox Live account After a thorough investigation, we have refunded you $ We addressed your feedback, and in this circumstance, have added $to your Microsoft Account Thank you for being a loyal customer For future issues, please visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I don't agree with your decisionI think you have shady an unethical business values You have lost a long time customer and I will be letting everyone I know about my experience and how MS opted to handle Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have been without my Xbox One Since 4/22/I was told once I ship my Xbox One to Xbox One they would send me another oneThey sent my Xbox One by [redacted] Ground they also provided a tracking number on 5/1/which I had to contact Xbox support which said the item has been shipped and I sent the escalation department several of email and did not get a reply until I contacted Revdex.comI also had called [redacted] since XBOX sent me the shipping tracking number I kept checking it everyday and after contacting [redacted] they said they only created the label and the tracking number status has showed NOT FOUND on [redacted] endToday 4/6/the tracking number only shows the shipping label has been created but there is no movementI was told the Xbox One would be sent to me by express mail and not groundThis is unacceptable XBOX needs to keep their promises and I should have had the Xbox one in my hands already I paid for a extended warranty and I'm paying for several subscription including Xbox live that can only be used on the Xbox one I can not get a refund nor a credit for these servicesI would like a credit for these services since its Xbox fault that they did not fix the Xbox one the first time I sent it inSincerely, [redacted]

As the agent is refusing to issue an exchange unless I produce a receipt...then we are stuck The salesperson that I bought the laptop from never gave me a receipt, and I no longer have the credit card that I used to pay for the laptop! Thus been a nightmare from day one and I disgusted with tge way that I have been pushed around from one tech person to anotherEvery salesman I have spoken with has also pushed me around like I was worth their time! For months I have been bounced between Microsoft and Dell......and you are both horrible to work withAs far as I'm concerned......Microsoft owes me a new laptopIt's odd to me that you are happy to give me tech support (which would have been part if my year warranty.....but you won't replace my laptopIsn't my laptop covered under the same warranty? ! [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Service order number: [redacted] Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your temporary account suspension You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your suspension, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension Sincerely,Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is NOT a resolution as of now - only a contact request, or something of similar nature - but I will continue to try to reach Microsoft on my own with this within the next few daysI am waiting on hold with them as I type this(Problems/issue NOT resolved as of: 7/30/17) Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with UHRS We cannot confirm that we have support for this product or service, however a new case has been created for this matter, and the Global Escalation Services team will investigate furtherAn agent will contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Please review complaint # [redacted] It seems to me that the phone techs are reading a book instead of listening to my problemI would like to talk to someone that can think out of the box Sincerely, [redacted]

Dear Mr [redacted] ,Thank youfor your reply.Skype has a„Help“ page on skype.com and we provide responses to support questions on https://support.skype.com Thefollowing FAQ provides all information in detail what to do when you haveproblems with suspended Skype accounts: https://support.skype.com/en/faq/ [redacted] Suggestionsand FAQ links are also provided in case sign INS are unsuccessful for differentreasonsYour Skypeaccount has been fully unblocked in December and the automatic accountrecovery has been used on the account in October Weapologize for any possible inconveniences caused by this.Iappreciate your feedback.Kindregards, [redacted] CustomerRelations OfficeSkype