Microsoft

Hello,My name is Kaisa and I work for Skype Customer RelationsOffice. My duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issued with Skype. I’m very sorry to read that and I will gladlyassist you further.I have checked our reecords...

and can see that the voucher wasvalid for 1 year. After reviewing your case I have decided to provide you withthe Skype Credit goodwill voucher.Please accept the voucher:[redacted]You can redeem the voucher code by signing into your accounthere: www.skype.com/go/voucherPlease copy and paste the voucher code as provided above.Please redeem the voucher before December 25, 2015.I hope this respons has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your understanding. Kind regards, Kaisa Customer Relations OfficeSkype

Complaint: [redacted]I am rejecting this response because: Skype knew that defamatory remarks online were being made against it's default number that it provided customers. Customers signing up for a telephone number were never informed that the number provided was not the number listed on caller id. And Skype did nothing to change the issued broadcasting number, allowing customers to be subject to harassments and abuse, and experience job, wage, income, and financial losses due to persons in the public thinking that the skype user was using the same phone number that was being flagged on line. All skype default numbers are being seriously trashed and flagged on line and skype is at fault for not automatically allowing the paid customers number to match the caller ID. Instead the paid customer's number defaults to the skype number which is being flagged online as a scammer's number. Skype is liable for damages listed in the complaint.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding account recovery issues.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your service requests, it was found that the promotion you are referring to had specific requirements. They are listed below.
To determine if you're eligible to receive the Gears of War:...

Xbox 360 Collection, please read over the following bullets: 
You must have played Gears of War: Ultimate Edition while connected to Xbox Live before Dec. 31st 2015. If you played after that date, you will not qualify for this offer.
If you are located in Japan, Germany, or China, you do not qualify for this promotion. Additionally, if you are located in a non Xbox Live supported region, you will not qualify. For a list of supported Xbox Live regions, please check our Xbox Live Countries page. We are sorry for any inconvenience or confusion surrounding this.
If you are under the age of 17 or have set your birth date incorrectly on your account (Example: December 12th 1899), you will not qualify for this offer. Your account must be set up correctly to reflect your accurate birth date. To check the birth date on your account, head over to your Personal Info page on your account.
According to our records, you did not download Gears of War: Ultimate Edition until the middle of January.
Due to this, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the incorrect language being shown when receiving messages. The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:There is no such thing as a claim number. This complaint is in response to Microsoft's continuing failure to stop the spam mail coming into my junk mail folder.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Zune.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with Windows.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  They want me to update the complaint with a case #.  My case number is [redacted].  Sincerely,[redacted]

Complaint:...

[redacted]
I am rejecting this response because: I want to get this issue resolved. Microsoft is saying they will contact me directly. Having talked with Microsoft repeatedly, I have no confidence that Microsoft will resolve this issue. When and if they do, I will close this complaint.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  they did not answer my response, they are referring it elsewhere.  I require resolution and reimbursement for repairing my computer that the Windows update damaged.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Microsoft is requesting a service request number to provide assistance (internal tracking number) but wouldn't provide one when I tried to file the complaint through email (rejected as non monitored box) and their web chat (spoke with a 'live' rep that said nothing could be done and the ticket couldn't be elevated. If Microsoft wants an internal tracking number it should assign one to this complaint. Please stop blocking me from contacting my family.
Sincerely,
*

Hello,
Thank you for your email.
The account has been blocked again, because the Credit Card used on the account has been reported to us by the financial institution. Therefore, we have closed the account. Since the issue with your financial institution is still not resolved, the account was...

blocked again.
I advise you to contact your bank, financial institution in order to get the issues with the payment instrument resolved. Unfortunately, until then, the account will be blocked again.
I have issued a refund for the latest Skype Credit order for 10.00 USD and the funds will be returned to your credit card account.
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account and gamertag.  We would like to investigate your issue further but were unable to verify your account or locate a service request number within your claim or...

with the information you have provided.  Please update your claim with the gamertag in question, and if you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: While I have a rep that I originally opened this case with. I haven't heard from that person this entire week after I received this email Sunday 12/18/2016 stating I would receive a call back on Monday 12/19/2016.
 
Copy of said email:
 
"Hi [redacted],
 
Hope you are having a great day!
Just doing a follow up to check on the status for your account.
There will be a call back tomorrow on the concern that you had call in abaout.
It has been confirmed that my expert team had the issue investigated.
Happy Gaming!
Thanks so much for being a part of the Xbox Family!
 
RojayXbox Customer Support Get all the latest news, information and support by visiting http://www.xbox.com
"
I need someone to respond asap with a code for the item I ordered. 
 
Sincerely,[redacted]

To whom it may concern, This inquiry can be closed. I received a full refund from Microsoft. Thank you Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We appreciate the time you have taken to provide your honest feedback regarding your device and apologize that it has been unsatisfactory. While we...

understand your frustrations, we are unable to fulfill your request for a refund of your Band. Microsoft policy states that refunds cannot be issued for purchases made over 30 days prior.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: They have not contacted me yet and just because they contact me doesn't mean the problem will be resolved. 
Sincerely,
[redacted]