Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  Upon reviewing your service request number it appears our service agent was able to successfully address your issue. If a new problem has surfaced please update us with your most recent service request number and we will be able to provide further assistance. Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Microsoft has not sent a replacement Xbox One console as a direct swap for the defective one they originally sent. They have also not made my Xbox Live account whole for time I have been without service when the consoles have been in transit and for repair = 3 months.Please send a replacement Xbox One console and I will return the defective one you sent me. Then credit my Xbox Live account for the downtime I am continuing to deal with due to your incompetent service / repair center.
Sincerely,
[redacted]

Complaint: ***
I am rejecting this response because:Microsoft has falsely advertised and item and will not honor the price. Additionally overcharged me on the second attempt at getting the correct console. This is a blatant violation of consumer rights. The only remedy I have been offered at this point is to return the second console, with no effort on Microsoft's end to fix either of the two price issues I've had as a result of Microsoft's error. Very disappointed and will be taking my business elsewhere. I hope in the future that Microsoft treats other customers with more care and respect. . 
Sincerely,
*** ***

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: you should be able to access via my Microsoft account with my email [redacted].  I do not have the service number information from any of my calls.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Its on a family plan. As stated before the Gold is under the gamertag [redacted]. We share the same Xbox but it doesnt share the gold to the xbox as advertised.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I had spent hours on the phone calling various Microsoft stores not only in canada but also in he united states, and talking to Microsoft and xbox support but got nowhere. I had to drive over 800KM just to get warranties on my xbox one consoles because Microsoft made it so that it is IMPOSSIBLE to get a warranty unless you go to a Microsoft store, but there's no Microsoft store within 400KM of my residence.
It's disgraceful how you have chosen to handle your customers, and as long time user and Microsoft fan and supporter, I am appalled by your business decision and lack of proper exceptions. Not to mention, I had to buy my warranty in American currency, being double the price of a Canadian warranty , because the nearest store is across the boarder...
 
What will you do regarding the matter,
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/08/13) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
You can cancel your subscription at any time. Just sign in to your account here:
https://secure.skype.com/account/call-phones/packages
and click Settings next to the subscription you want to cancel, then click Cancel subscription.
More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/FA1170
If you are having trouble signing into Skype, you can find help in this FAQ as well: https://support.skype.com/en/faq/FA109
I have cancelled the payment agreement and issued a goodwill refund for the unused subscriptions.
The funds will be returned to the credit card account used as the funding source.
I hope the response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted to follow the instructions to cancel the subscription and I continue to have difficulty with following your rather challenging web site. Please cancel the subscription on my behalf. Thank you
Final Business Response /* (4000, 9, 2014/08/18) */
Dear [redacted],
Thank you for your reply.
As per our previous answer, we have already cancelled your subscription as well as refunded you the charges for your subscription. You do not have to cancel anything yourself anymore, everything is cancelled already.
Thank you for your understanding. If you should ever need to reach out to Skype for help in the future, please don't hesitate to contact us directly at [redacted]
Kind Regards,
[redacted]
Customer Relations Office
Skype

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/25) */
Dear [redacted],
My name is [redacted] and I am contacting you from the Customer Relations Office at Skype and your complaint to the Revdex.com was forwarded to my attention.
Due to fluctuations in the public switched telephone...

network (PTSN) we cannot always guarantee the quality or reliability of calls made from Skype. However, Skype does not charge for calls that have not gone through, calls will be charged when answered by the other party. Calls are charged starting from 1st second in case customer is on Pay As You Go with Connection Fee + Per Minute calling rate (depending on the destination).
I have reviewed your call history for the past few months and we cannot see any charges for unsuccessful calls. You can review his call history and any charges by logging into his Skype account under www.skype.com and clicking on Usage. There have been a few calls from on your Skype account that have lasted less than a minute over the period of last 3 months, which may indicate that you have had difficulties hearing the other part or vice versa, thus the short calls , and we have refunded these calls back to your Skype account credit balance.
Here are some tips on how to improve sound and audio quality when making Skype calls:
[redacted]
https://support.skype.com/en/faq/FAXXXXX/how-can-i-improve-my-audio-quality-in-s...⇄ /> https://support.skype.com/en/faq/FAXXXXX/solving-call-quality-problems-windows-d...⇄ /> Please don't hesitate to contact me directly if you have any further questions or concerns, I'd be happy to help.
Kind Regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because its not a fact that charges are taken from the call credit account when the phone stops ringing, and this has happened way too many times to ignore, and to say otherwise is proof that you do not use this service.
I have been forced to use skype to stay in contact with my wife since she re-entered the Philippines, and this experience has been the worst phone service I have ever used in my life, and I have no plans to use this service again once my wife is back with me in the US.
calling mobile phones in the Philippines has been unreliable and I have lost too much money in the past using this service because of no only dropped calls which I do not hold skype responsible for, but the calls that stop ringing, and the minutes pass, but no sound is heard, and no connection is made and skype would just take the money from my skype credit each time.. Yet I do not get the chance to even speak to my wife.
I just feel if I am not going to be able to hear my wife's voice, or talk to her... I should not have been charged for the calls..so to say that you do not charge for non connected calls, is just a lie.
Final Consumer Response /* (4200, 11, 2014/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still having to use Skype to stay in contact with my wife, however recently I purchased skype credit and could not reach my wife by phone yesterday 9/07/2014.
There is a feature I was un-aware of at the bottom of the screen; when enabled it will take your money from your account for every skype text you do. My wife finally contacted me but she used a computer to contact me, and we spoke by skype video which is supposed to be free, but somehow this feature at the bottom of the screen, when enabled, will treat your text as SMS mobile and charges minutes, taking all my remaining balance from my account.
I needed to know why such a feature would be on a computer, to charge you and take your money from the account, even though you are on a computer and are making skype to skype communication with each other.
I sat in front of my screen and watched skype take all of my balance from my account, without my making a call to her phone, in fact the funds were disappearing while I sat and watched, doing nothing. So I called support to explain what happened, but they tried to justify the taking of my money, and refused to help me at all.
I had to find out that there was a feature that says Via SMS, or via Skype, at the bottom of your message box, and I find no good reason why such a feature would be placed there, and that one could by mistake enable the feature to via SMS, and it act as though you are texting a phone, when in fact I wasn't on a phone call at all.
This is not fair, and this feature shouldn't even be anywhere on a computer, and I suspect is a tricky way to take money from customers without their knowledge.
I started yesterday with a balance of $8.25, but by the end of the day, and without making calls, this feature just took all but $1.65 from my account, forcing me to add more money to the account for calls.
I would like with all fairness, my money be returned to me, and I at the end of this mess, will never use Skype ever again for anything,
[redacted]
Final Business Response /* (4000, 9, 2014/09/08) */
Dear [redacted],
Thank you for your reply.
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint through Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I will gladly assist you further.
May I please refer you to the Skype Terms of Use that have been accepted by each Skype user prior to getting access to any of the services (http://www.skype.com/en/legal/tou/#5):
5.9 Quality: Skype cannot guarantee that the Software, Products or Skype Websites will always function without disruptions, delay or errors. A number of factors may impact the quality of your communications and use of the Software, Products (depending on the Products used) or Skype Websites, and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, the public switched telephone network and your power supply. Skype takes no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control.
We have reviewed your call history for the past few months and we cannot see any charges for unsuccessful calls. You can review his call history and any charges by logging into his Skype account under www.skype.com and clicking on Usage. There have been a few calls from on your Skype account that have lasted less than a minute over the period of last 3 months, which may indicate that you have had difficulties hearing the other part or vice versa, thus the short calls , and we have refunded these calls back to your Skype account credit balance.
In order to improve the call quality, please review the following links to our FAQ pages:
[redacted]
https://support.skype.com/en/faq/FAXXXXX/how-can-i-improve-my-audio-quality-in-s...⇄ /> https://support.skype.com/en/faq/FAXXXXX/solving-call-quality-problems-windows-d...⇄ /> In case you are experiencing issues with Skype, please feel free to visit our support page for self help or contact Skype Customer Service.
More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with games on your computer.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. As stated previously, the Enforcement link below is the only avenue to receive more information regarding your account ban. We are unable to handle cases regarding this matter. As well, Microsoft is under no obligation to provide reason or proof regarding bans; more information on this can be found in the terms of use.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
Microsoft considers this matter closed, and we apologize that we are unable to offer further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent charge claims. After reviewing your account history and service request numbers it appears one of our GES Unauthorized Access agents has reviewed your claim and...

already concluded this is not a fraudulent case, as your Xbox 360 was previously used at your location as the primary console for your Xbox Live Account. As mentioned by our agent, we are unable to provide refunds on issues pertaining to a sold, discarded or traded console unit. Due to this reason we consider this matter closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 4, part a., subsection I. and Section 9, part g.: “You are responsible for all activity that occurs under your Microsoft account or Skype account.” “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: http://www.computerworld.com/article/3089438/microsoft-windows/microsoft-backs-o...⇄ It is some what of a bitter sweet victory. My Windows 7 computer was destoryed after the force upgrade to Windows 10 so I was forced to spend money to replace it. I was locked out of my computer for a week and half at which time I I could not execute stock trades thanks to Microsoft. I sent them a picture of the new computer along with the receipt as well as a picture my Windows 7 computer with has been relegated to the junk heap. Microsoft has some soul searching to do.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your recent purchase of Office 365.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
No service request was made.   MSN is having loads of trouble with the installation
of Windows 10 on many computers.   Mine is one of them and it has caused the lap top to shut down
and cannot function at all.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:When I spoke with the Microsoft Xbox tech rep I was informed that because the Xbox was out of warranty and service request would cost money which I refuse to pay because the system worked fine until Microsoft caused the damage. I refuse to pay for the damage that they caused in the first place. My next step will be to obtain legal counsel from U.S. Navy legal services for preparation of cout action unless Microsoft fixes the damage they have caused to my hardware.Sincerely,[redacted]

Dear [redacted] [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding access to your Killer Instinct in game content.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox controller.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation