Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox Fitness. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:The gamer tag for the account is: ***
Sincerely,
*** ***

If you go to support.microsoft there is no customer service e-mail or phone number It is just a loop of unhelpful "self help" This is the whole point of the complaint. Complaint: ***
I am rejecting this response because:The response is simply to go online to support.microsoftThere is no customer service e-mail or phone number for an actual human response The online "support" is just a loop of unhelpful "self help" This is the whole point of the complaint
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: My new Surface Pro is also not working properlyI've filed a separate complaintThis was more about the service I received and the way I was treatedI was hung up on by your supervisorYour techs wasted my family time.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key. While we are unable to provide a refund for your product, we were able to create a new case to see what can be done about this matterThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMicrosoft escalated this issue and has agreed to replace the deviceBased on the response, peeling paint and scratches are difficult to have the Band replaced under warranty, and peeling paint is another issue with my BandIt's a little surprising that the company didn't cover that damage the first time aroundRegardless, they're going to send a replacement with charger and waive any fees normally associated with a device swapProvided all of this happens, I'm happy with this response. Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your email blocking concern. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Revdex.com:While it's been months since this complaint was filed, I was able to get my situation resolved with no help of the Revdex.comIt was due to the persistent nagging to every Microsoft contact I had, as well as a complaint to the Washington State Attorney General to finally get an Escalation Engineer to help resolveNot that it matters, but the Microsoft Case number that finally got the issue resolved is ***The Washington State Attorney General case number is ***.Sincerely, *** ***

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your pre-paid Xbox card. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Because the card...

you purchased was sold through Amazon, the issue with the code must be taken up with them. We apologize that we are unable to provide a new code for you.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:The link provided directs me to the same page that asks for information that I do not know which ends with me being told I can't verify my information and can't be helped.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:my xbox live tag name is [redacted] and it is associated with [redacted]@aol.com email. figure it out!!!Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your device.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  Yes, I have gotten the email, and shipped out the package a couple days ago.  Revdex.com assumes that all issues not approved within a week are completed, so I want to make sure the issue is actually resolved before I close the ticket.  There is approximately a week left before they ship the computer to me, so I will have to wait until I get a suitable replacement with a valid warranty(they only extended the original unjustly-cancelled warranty by a month even though the orignal warranty had much more than that remaining) to approve the response.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account information.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Micrsoft promised me the remaining three months owed me, via e-mail. I never received the e-mail. Their case #[redacted], Isabella M. is Accounts Billing Support Manager. Handled through Globaal Esclation Services. Appreciate your time.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox...

Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Skype knew that defamatory remarks online were being made against it's default number that it provided customers. Customers signing up for a telephone number were never informed that the number provided was not the number listed on caller id. And Skype did nothing to change the issued broadcasting number, allowing customers to be subject to harassments and abuse, and experience job, wage, income, and financial losses due to persons in the public thinking that the skype user was using the same phone number that was being flagged on line. All skype default numbers are being seriously trashed and flagged on line and skype is at fault for not automatically allowing the paid customers number to match the caller ID. Instead the paid customer's number defaults to the skype number which is being flagged online as a scammer's number. Skype is liable for damages listed in the complaint.Sincerely,[redacted]