Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. While we
understand your frustrations with both this ban and your customer service experience, we are unable to offer assistance with this issue. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banThe Enforcement team is unable to be contacted by phone at this time.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account. We apologize that we are unable to fulfill your requestCharges that have already been processed are not able to be applied to another account go towards payment of another product
We apologize that we are unable to provide your desired resolution, however we have offered all we can as compensation for your troublesMicrosoft considers this case closed and will no longer be responding regarding this issueWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this matterAs stated previously, Arush is happy to provide further assistance regarding the issues you are experiencing with your devicePlease reply directly to his most recent e-mail with any further requests, questions or comments to continue discussing your concernsWe appreciate your continued support of Microsoft products and services. Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint
I no longer have the productI got sick of all the problems and stress that I went through for this horrible objectI got rid of it but thanks for responding so lateI no longer have itI wasted my money thats all I knowIm sorry your company has horrible customer satisfaction!
Sincerely, *** ***

Complaint: ***
I am rejecting this response because: look at this then
Sincerely,
*** ***

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has completed the process of attaching your Complete Warranty for Xbox One to your new Xbox One consoleWe consider this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Games for Windows Live. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint:
***
I am rejecting this response because:Microsoft did contact me and asked me to answer a number of questions to prove that I am the account holder. This is understandableThe questions they asked, however, require that I log in to my Skype account to answer them, and the whole issue is that I forgot my password, and their password reset function is broken - see the attached "Skype.png" image. It has been broken for over a weekToday they notified me that my account has been deactivated because I haven't logged in. At this point, I just want them to refund the money that I have on the account. It is disturbing that Microsoft is treating paying customers this way. I'm thinking this qualifies as theft on their part, and wonder how many other accounts they have closed without refunding the customer
Sincerely,
*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We found that you are currently working with our escalation team to get this issue resolvedAt this time, we will monitor this interaction and contact you directly if
needed.Sincerely,Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One optical drive. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repairWe would like to investigate your issue further, however we were unable to locate your account or service request with the information provided in your claim
Please provide a service request number if you have one, or the Gamertag that is connected to your device and at that time we will be able to further investigateSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: Case number is *** also was given reference number ***Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
I have a list of the service id as you put it here and can bring up even more if necessary.
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I was never given a "service request number" by the representative or his supervisor during my phone call that I had with Microsoft on 7/6/at 6:PM PT (call log attached) Also, my name is not "***".Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Skype Customer Service - ***Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Microsoft provided me with a new Windows Ultimate key
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with WindowsWe appreciate the time you have taken to provide your honest feedback regarding your Microsoft product and apologize that it has been unsatisfactoryYour comments
have been recorded and will be forwarded to the appropriate department
Because you have, or are going to take this matter a legal route, we are unable to provide any assistance through Microsoft and the Revdex.com so as not to interfereTherefore, at this time we consider this case closedOnce again, we appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***
my complaint still stands and will not go away until it's dealt with This response from Microsoft because they are taking long so I need to let them know if I'm still having the same problem is only to make me wait longer Bad service