Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is too bad that you have not awarded the personnel at Skype the ability to resolve this very simple matter in the same fashion. Clearly it was simple for you to do this. They could have done the same thing a long time ago, and saved me the trouble of not having a phone for that lengthy time period - especially since I still had money in my account with them.
Next time your company wishes to charge me for something, it might be prudent to discuss that with me first - even with a simple email alert. I do not allow 'automatic' debiting of my account by anyone, and quite frankly, had no idea what they were trying to take the money for. I was not cognizant of the fact that they want $35.00 'each year' in order to have a phone number - other services do not do that.Sincerely, [redacted]

Hello,My name isKaisa and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint via Revdex.com saying that you have experienced issues with Skype. I’mvery sorry to read that and I will gladly assist you further.At Skype,we have systems and...

processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our Users. Therefore the Skype account was blocked in order toprotect the account information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudsters. The necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account password. Password changecan only be done after successful verification.You can alsouse an online account recovery form to recover access to your account: https://support.skype.com/en/account-recoveryPleasevisit the page http://www.skype.com/en/security/to read about how to stay secure online and keep your Skype account safe. I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.I appreciateyour patience and understanding.Kindregards,Kaisa CustomerRelations OfficeSkype

Complaint: [redacted]I am rejecting this response because:  A service request by a private individual is very expensive. A simple internet search for Microsoft's technical support contact information includes la statement reporting a fee of $499.00 for one incident and $1999.00 for a five pack.  I am not going to pay Microsoft for harassing me with constant requests to download an operating system I don't want. 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Xbox Live Arcade game that is not working as intended. We have been able to locate your account and information. The Xbox Listening and Advocacy team will investigate this matter and contact you...

directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office Pro Plus installation.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing issues.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges from Xbox Live.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX.
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue.  If internet issues do not allow you to create a service request online, you can also call Microsoft Customer Service at +1 800-642-7676. Once you have contacted support, if you are still experiencing issues then please update your claim with a valid service request number and we will be happy to help.
Sincerely,
 
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  An email mix up prevented the original attempt to contact me, but I was able to have the issue resolved through a phone call.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  the Microsoft  rep said it will cost me.It is less than a year old the computer and he wanted to charge me. I get a run around whenever a warranty come up on any item. I go to Microsoft  forum and many people have issues with Cortana.Call me [redacted] AAnd fix it free instead of asking me a million questions and at the end they say it will cost me. I AM PAYING NOTHING  FOR A MICROSOFT PROBLEM THAT ISN'T BEING FIXED.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows 10 update.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 6, 2014/12/15) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and...

subsequently banned from accessing Xbox Live. Our Enforcement Team has provided the following as the reason for your account ban.
This account was suspended for engaging in cheating. The conduct that caused this suspension may include, but is not limited to:
- Utilizing unauthorized hardware/software/account modifications to gain an advantage or disrupt the competitive landscape of Xbox Live
- Exploiting game vulnerabilities or glitches to gain an unfair competitive advantage
- Network interference or manipulation
- Intentionally playing with someone who is using unauthorized software or methods
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Dear *. *. [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: you clearly did not read what I posted. My account was compromised. The password was changed. My identity was fraudulently taken and used. I was notified through email of the changes to my account. I got my account back and re changed my info. I was then banned 2 days later. Enforcement Team will not respond or give me any detailed information. I have fallen victim twice bc of you Microsoft and you've done nothing about it to make it right. Your response is like telling a rape victim that at least theyre not pregnant. I'm tired of hearing lies from this company. How do you not take this seriously? Look at the file, since I obviously do a better job than your team at investigating. Now, why am I being punished for being a victim of identity theft. You banned my account wrongfully, while I was compromised.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue  with your exchange order.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your blocked Microsoft account. After reviewing your Service Request number it appears one of our GES agents is currently assisting you and may have solved your issue. If you're issue is still unresolved please continue to work with our agent.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Richard from Xbox Live support contacted me directly and was able to provide me a more than fair resolution to my complaint. I am very much appreciative of his time and efforts. Many thanks to Microsoft for taking the time to hear my complaint and acting on it. Sincerely, *. [redacted]