Microsoft

Complaint: ***
I absolutely reject this responseI have received no phone call, nor did I receive any contact info in this response from any actual human beingThese are the exact responses I have received from Microsoft on multiple occasions from the last months, and the proved to be neither helpful nor resolve any of our issuesAlmost months now with no computer (despite it being purchased brand new in July 2016), and Microsoft and the MULTIPLE representatives from Surface Support and the "escalations team" have been not only useless, but inconsiderate in our situationMy husband is in the Army and we are stationed in GermanyMicrosoft has a contract with the Army so we had hoped that by choosing Microsoft, we would receive better service and products for our moneyWe have been proven entirely wrongNot only did Microsoft take $from us for the Surface Book and never replace it when it immediately broke, but they also took money from us to install Microsoft Office Professional Plus on our Surface Book that we have never been able to install (BECAUSE WE HAVE NO SURFACE BOOK IN OUR POSSESSION thanks to Microsoft Surface Support). The only acceptable resolution is to be sent via overnight or next day Air a brand new Surface Book WITH Microsoft Office installed on it, OR have our $+ cost of Microsoft Office Professional Plus refunded to us immediatelyIf Microsoft can't manage to pull that off, then we will be happy to see them in courtI have already filed a Notice of DisputeArbitration will soon followMicrosoft should be ashamed of themselves to even attempt to drag this out any further
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have
a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** *** Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
We are disappointed in Microsofts response, since Microsoft refuses to refund our expenditure for a temporary solution because the service which was already purchase from them was not available, then we request a credit/refund from Microsoft for the day's the service was not available per their SLA
Sincerely,*** ***

Complaint #*** has been resolvedPlease disregard complaint *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 7 and Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: Customer service at Microsoft did not provide me with any service number. As I meant to say in my original complaint, I was transferred to two different extensions, and then the line went dead. My email attempt was never acknowledged. If Microsoft wishes to contact me, provide a number, and/or resolve the issue, I would be happy to work with them
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: They responded stating that the case is closed However, Microsoft is holding on to money that is mine and refuses to refund itIt is not acceptable. Sincerely,*** ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Surface. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding the refund issue you are experiencingWe were able to locate your information and Service Request and upon further review, it appears that the refund has been issued and *** has initiated a
chargeback on your accountDue to this information, we consider this matter closed.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account issue. The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your suspension, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I feel I am dealing with a company that CLEARLY couldn't care less about customer serviceThis is a nightmare! I have reached out to the local media , as well as consumer affairsFrom the day I handed you people money until now.....completely useless!!Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows updates. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 7. Because your request for a refund has been fulfilled, this case is now considered closed as resolved. For any further questions and comments regarding the refund, please reply to the agent's most recent e-mail confirming the resolution
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Nokia Lumia. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I am contacted directlyPhone number is ***Sincerely, *** ***

Complaint: ***
I am rejecting this response because: We never received a service request and the Notice of Dispute does not indicate we should have received one so we were unaware that we were supposed to receive one We would be more than happy to forward a copy of our initial request for processing Please provide a fax number or email and we can do send that over right away Thank you
Sincerely,
*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation