Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created when you called out supportSincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with an Xbox fanfest contest. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your recent purchase of Windows Media Player. We would like to investigate your issue further but were unable to locate a service request number within your claim or
with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs they have requested I am providing the ***Sincerely, *** *** ***

Dear *** *, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your e-mail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue returning your productOnce again, we apologize for the delay in responding to your claimThe returns policy online states that products purchased from Microsoft must be returned within days of purchase or reception, and Microsoft stands by this policy
We apologize that we are unable to provide your desired resolution for this issueAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding difficulty signing into your Xbox Live account. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Their response suggests I did not call their support line; in fact, I called Microsoft Xbox support prior to filing this complaint with the Revdex.comThey did not provide me with a service request number at that time, which they are now asking forIn order to get a service request number to fix the Kinect, Microsoft wants me to pay for the repair of the Kinect; I should not have to pay for repair of the product that they likely broke with their software update.Sincerely,*** **

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently temporarily banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comAccording to activity logs for your account, there were no logged incidences where your account played the required title before 12/31/This is the information that the promotion was based on
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Hello,Thank you for your reply.We are only able to refund to the payment source that isused for the original paymentIf the credit card used to make the purchase haschanged or is closed before we issue the refund, but the bank and account are the same, bankis able to capture the funds and transfer, however its not done automaticallyin this case.Banks normally have a way of tracking down the payment if itgoes back to the customer’s old (and closed) bank accountAccounts aren’tnormally closed after the card is destroyed, instead they will be open so thattransactions can still go through themIn this case bank might need a bit moreinformation regarding the original payment and the card to transfer the funds.I hope this response has been helpful.Kind regards, Kaisa Customer Relations OfficeSkype

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueThe Global Escalation Services team has reviewed your case, and subsequently closed it as they have already worked with you to provide a resolutionBecause our best option for resolution (Compensation of $150) was rejected, we are unable to offer further assistance with this matter
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello,Thank youfor your reply.I’m happyto assist you with changing the email address on the filePlease confirm thenew email address you would like to have on the account and I will assist youfurther.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kind regards, Kaisa CustomerRelations OfficeSkype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have taken additional steps to verify the action taken on your account and it will standPlease understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: First of all take notice to how long Microsoft the professional business took to respond it's over year latterAnd yes I still have a problem we spent a lot of money on a game we can not use.The problem is you need a Microsoft gold account this is a problem because it requires a separate fee monthlyThe game does tell you Xbox gold account but is in very fine print where a magnifying glass must be used in order to read itThis is robbery and unacceptableAt this time I demand a refund of the original game price or another sort of incentive of credit towards my Microsoft accountYou should ask yourself Why would any sane person spend $or more on a game they can not play unless they pay an extra monthly feeThat's like paying $for the game and $a year for gameI don't care what you get with the Gold subscriptionI paid for a game my kids can not play
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges to your accountWe were able to locate your account with the information you have provided, and it appears that the two charges are for an Office Home
subscription. If you still have concerns about the charge, please contact Microsoft Support at support.microsoft.com or call +800-642-7676 and one of our agents will be happy to help
Thank you for your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation