Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a full refund of the money they took from my account and have closed the account so no further charges can be made. Thank you for your assistance.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Microsoft is repeatedly ignoring the information I have provided. They are refusing to contact me, as requested. I do not have a ticket/request ID because Microsoft never gave me one. I'm ready to close this complaint, though I do not "accept" their response and would not consider this issue resolved. I simply have no more time or patience to continue talking in circles with Microsoft. Their responses appear to be automated, as none of my requests have been met and any valid points I bring up regarding my lack of a ticket/request ID are ignored completely.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade and customer service experience. We would like to help you, but you have not provided enough information for us to work with you to address your concerns. At this time, Microsoft considers this case closed and will no longer be replying regarding this matter. We appreciate the time you have taken to provide your honest feedback on your customer support experience, and your comments have been recorded. Thank you for your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Skype account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: almost 1 year later there is still NO Windows 10 Support for this Printer!!!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Microsoft has stolen 2,000 dollars and countless hours of my time in the form of selling me a defective product, giving me a defective replacement, avoiding and dodging my complaints, refusing to guarantee me a new device, and refusing to give me a refund. I want a brand new Surface Book waiting for me as soon as I get back to the United States or I am filing a lawsuit. This is my third attempt, and I get the same "sorry company policy" rhetoric. This corporation needs to be accountable for their mistakes, not brush them under the rug, dragging me along and wasting my time and money. I already will never buy another Microsoft product ever again, but I don't have another 2,000 to go buy another computer. I want my money, and I want it now. I want a refund or new device. No exceptions.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office and your product key.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Grandson’s Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted]) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because I contacted xbox customer service multiple times about this issue. They should have the records from the representatives I spoke with.[redacted] - I have a question about my subscription - this is from the email I received from the rep I spoke with via chat. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Two days ago a man called with a thick accent I presume to be from India.  I could not understand him and, initially thought it was a sales call of some sort and I hung up.  Yesterday I got an e-mail from "[redacted]" and the summation of the situation is they do not reimburse customers even though their representatives could not fix the problem remotely and told me it was the hard drive that was effected.  [redacted] offered a $50.00 "gift" card to use with Microsoft. Given the customer service I have gotten with this situation I declined the card and he said the case is closed!!!  I was told by a Microsoft employee in the area that I would not get any reimbursement.  I think the public should know this policy before buying any of the products or services.  In my business position, I can warn clients about this situation before they buy products or services.  I will do that.  Thank you for your interest and follow up.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: You are not reading my complaint and keep responding with some generic response that does not apply. I DO NOT HAVE A SERVICE NUMBER because I want this issue fixed.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: My 91 year old father doesnt have a clue how to "reach out to you". You got his phone number from some list and your people think they can get over on elderly people to make a sale, as if something is wrong with his computer. I will accept the response of apologizing for the anguish to my father and verification his number is on Microsoft DO NOT CALL listSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
Should they not respond, a complaint will be filed again.
 
Thank you,
[redacted]

Complaint: [redacted]I am rejecting this response because Microsoft definitely has NOT resolved this matter to my satisfaction. That this company seems to think that they can dictate to a customer; 'when' a matter is closed or 'what is' an acceptable resolution is sad. This is some of the worst customer service I've ever experienced. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response.
The terms and conditions are listed below:
• You must use the prepaid shipping label to return the Microsoft Device for which you received an Advanced Exchange Product and are requesting Service. You will need to return your original Microsoft Device in the same box within 14 days of receiving the replacement device.• To guarantee that the original Microsoft Device is returned, we will need to take your credit card number. YOUR CREDIT CARD WILL NOT BE CHARGED, provided you return the original Microsoft Device (with the serial number you have provided to us) within 14 days of receiving the Advanced Exchange Product.• A nominal fee may appear on your card from Microsoft, verifying that funds are available in your account (the nominal fee will be refunded); this is not a charge. You will be charged the replacement and handling fee equal to the current MSRP of the device or accessory, if: (1) we do not receive the original Microsoft Device back within 14 days from the date you took delivery of the replacement device as indicated by the carrier’s tracking system; (2) the device is not under warranty; and/or (3) the device is excluded from warranty or service (has indication of tampering or physical damage, for example).
 
Definition of Nominal:
nom·i·nal
'näm?n(?)l/
adjective
1.
(of a role or status) existing in name only.
"Thailand retained nominal independence under Japanese military occupation"
synonyms:
in name only,titular,formal,official;More
2.
(of a price or amount of money) very small; far below the real value or cost.
"some firms charge only a nominal fee for the service"
synonyms:
token,symbolic;More
 
As clearly indicated I would happily accept a NOMINAL fee. However that is not the case, no rational person would try to justify 2K being a nominal fee. My counter would be to send the device to a store in San Diego I would happily bring my surface to them and switch it there. I don't understand why this is so complicated. Failing that I will escalate this matter as this is a direct violation of the warranty.
Sincerely,[redacted]

Dear  [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon investigating your claim, it was determined that your resolution was within Microsoft policy. Our warranty agreement indicates that for this situation, the customer is responsible for...

returning the merchandise to Microsoft. Upon receiving the merchandise, Microsoft will proceed with the appropriate resolution to provide you with a working product.
I have provided a link with more information regarding the warranty terms for the Xbox One and accessories. Please refer to section 4 of the following link for information regarding your specific concern: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄
We apologize that we were not able to provide you with the resolution you have requested. Your feedback has been recorded and Microsoft considers this case closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding an issue with Windows 10.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I dot not have a Service Request NUmber. It was not supplied to me when I was on the phone with the Microsoft Representatives and I am not surprised I did not receive one. Please Continue to let me know what Microsoft can do about my broken Kinect. After the Update it was "bricked".  Sincerely,[redacted]