Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  I can not get anywhere on their web page it just goes around and around trying to sell me more of their junk. It just tells how to package it up, and not where to send it. Why would I want to send it to a company and never see it again?

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox purchases. Unfortunately, after reviewing your service request number and conversation history with our customer service agent, our agent is correct in stating you will need to dispute these charges with your financial institution. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product.  We appreciate the time you have taken to provide your honest feedback regarding the Windows 10 upgrade. Your comments have been recorded and we...

appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The message was regarding the Surface Pro 2 (TWO) docking station, not 3. I was not given a support number during the call by either of your customer service associates.
Why can't you tell me how to buy a replacement power cable or give me the relevant technical information to find one on my own?
Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number it appears our GES agent was able to resolve your issue and sent their latest email on 7/27. If you still have any questions or concerns please reply to our agent's email and they will get back with you shortly. Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because I have provided proof that they payment came out of my account. I would like my refund of $9.99. The matter is not closed.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Destiny 2 issue. After reviewing your complaint and account history, we will not be able to issue a refund as outlined by our services agreement. We would like to suggest that you...

contact our frontline support at support.microsoft.com for troubleshooting. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g): “…all purchases are final and non-refundable.” “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with UHRS.  We cannot confirm that we have support for this product or service, however a new case has been created for this matter, and the Global Escalation Services team will investigate further. An agent will contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided the business follows through on its commitment to have a member of their escalation team contact me.
Sincerely,
[redacted]

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/21) */
Dear ** & [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
Skype-to-Skype calls are free. It doesn't matter where you are in the world, or where the person you're calling is. It doesn't even matter if you're using Skype on a computer, a mobile or your TV. As long as you're both using Skype, the call is completely free.
You can make Skype-to-Skype calls using video or just voice - it's up to you. Make a voice call with up to 25 people at once and that's free too (as long as everyone's on Skype). If you want to have a video call with more than two people, that's free too.
You can call someone on their mobile or landline from Skype. It doesn't matter where you are in the world: if you're signed in to Skype, you can call anyone, anywhere at low per minute rates. The price you pay depends on the country you're calling to, not the country you're calling from.
Pay as you go using Skype Credit - check out our rates on skype.com. Or buy a monthly subscription to a particular country or region.
Unfortunately the email address provided isn't linked to any Skype account. Please kindly provide me with the Skype account name or names in question and I will gladly look into this.
There are different ways you can contact Skype Customer Support. More information can be found in our FAQ: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although agent replying was very nice she did nothing. The response seemed to be a form letter giving information we already put in the complaint. We have two Paypal receipts pasted below:
[redacted]@yahoo.com, XXX XXX XXXXX
"[redacted]@paypal.com" To: "[redacted]" Jul 16, 2014 09:00:58 PDT Transaction ID: 7PXXXXXXRXXXXXXXL
Hello [redacted],
You sent a payment of $10.00 USD to Skype Communications [redacted]
([redacted]@skype.net)
Here is the receipt for the XXX XXX XXXX telephone Mobile Express Checkout Payment Sent (Unique Transaction ID #XXXXXXXXEXXXXXXXJ)

Original Transaction
Date Type Status Details Amount
Jul 16, 2014 Payment To Skype Communications Sarl Completed ... -$10.00 USD

Related Transaction
Date Type Status Details Amount
Jul 16, 2014 Add Funds from a Bank Account Completed
Your transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is complete. Details $10.00 USD


Please refund the (2) $10 and cancel our skype accounts as we find it scary 1) It didn't work as Skype said it would FREE (see minutes deducted even though calls were only through Skype). 2) there is no way to contact them 3) Although responder was very nice the response seemed like a form letter & gave information we already included in complaint.
Please just refund the time deducted and refund our money. thank you, [redacted]
Final Business Response /* (4000, 9, 2014/07/28) */
Hello,
Thank you for your reply.
Upon checking our records I see that from the Skype account "[redacted]" are made 4 calls to the US mobile number XXXXXXXXXX and therefore it was necessary to have Skype Credit.
If you wish us to look into this in more detail, please kindly let me know the operating systems and devices you were using for the call and I will look into this.
I was able to locate the Order XXXXXXXXXXXXXXXXXXX and have issued a goodwill refund. Funds will be returned to the PayPal account.
Unfortunately I haven't been able to find the second order. If you have the Skype account name or the Skype order number, I could look into this as well.
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I aprpeciate your understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The only ways to obtain Xbox Live Gold is through purchasing a subscription through Xbox with a Credit Card or through redeeming Xbox Live Subscription codes purchased elsewhere. Currency codes like the...

one you have purchased cannot be used to purchase subscriptions. Due to this Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  1)  Microsoft's calls are recorded.  I may have given them my maiden name upon calling (since I used my maiden name when purchasing my PC). The calls should be under [redacted].  2)  The service number when calling was #[redacted].  Sincerely,[redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. With the information provided in your claim, we were able to locate a service request for this issue on your account. Our records indicate you have been in contact with an...

agent to work toward a resolution in closing your account, who provided you with the form to verify your identity and ownership of the account. As she explained, if the form is not filled out sufficiently and ownership cannot be proven, we are unable to provide further assistance in cancelling the account. You are able to fill out the form as many times as you'd like to see if different answers might work.
We understand this may not be the answer you were hoping for, however we are bound by Microsoft policy regarding this matter. For further questions or requests, please feel free to reply to the agent's most recent e-mail sent to you regarding this case and she will be happy to help. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I have been working with Surface Escalation for over a month! They have not been able to generate a Return Authorization number that Best Buy can accept for a refund!Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
The problem was never resolved and would like to request a resolution as soon as possible since this has been almost HALF YEAR! I have also filed with Federal trade commision