Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s device ban.  We have reviewed this matter and verified that your son’s device was in violation of our Terms of Use and subsequently banned.  Please understand that...

the Enforcement links below are the only avenue to receive more information regarding your son’s device ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your son’s device ban. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/04) */
Hello,
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I will...

gladly assist you further.
As the initial payment method for the Skype Number subscription, you have used Skype Credit (Order # XXXXXXXXX). All Skype subscriptions are recurring by default and from the same payment method as set up initially, unless it has been changed. Therefore, since the Skype Number was funded from Skype Credit, but there wasn't enough credit for the payment but Auto-Recharge option was active, there were Skype Credit orders triggered to get enough Skype Credit balance for the Skype Number payment.
You can read more here: https://support.skype.com/en/faq/FA571 and here: https://support.skype.com/en/faq/FA178
I have unblocked your Skype account now as well and you will be able to use the paid services again.
I hope this response has been helpful.
Again, we apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The phone number XXXXXXXXXX still cannot receive or make calls. I have a Skype [redacted] and about 10 emails from Skype saying that they were trying to verify me and that because they couldn't verify me that they disconnected my phone line. It seems that your company is covering up a major screw up.
Final Consumer Response /* (4200, 11, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is my consideration for the two months that you had deactivated my $2.75 cent per month subscription? I can't even imagine how much lost business I have had. To turn off my line without calling me, when I had plenty of money on my card nad I had skype credit, really hurt my enterprise. Please let me know what your offer is...
Final Business Response /* (4000, 25, 2014/09/15) */
Hello,
Thank you for your reply.
We have provided Skype Credit vouchers as an apology in one of the previous correspondence. As explained, in case we receive charge back requests or notifications from financial institutions regarding payments in our system, it's a requirement to suspend the account for investigation to prevent possible fraud. This is done in order to protect the personal information of the account owner.
I hope this response has been helpful.
Again, we apologise for any possible inconveniences caused by this.
I appreciate your understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Complaint: [redacted]I am rejecting this response because: I do not trust they will resolve this issue satisfactorily or in a timely manner due to my past experience in trying to get this resolved with your customer representatives before hand, 
unless the business can satisfactorily reimburse me for the cost of my lost computer, I will be very Leary of any Microsoft product. and have already informed buinesses, friends and family of my experience.
in there response they say they will contact me directly to resolve this issue, I will wait and see if this actually happens
Sincerely,[redacted]

Hello [redacted],
Thank you for responding regarding your concerns with Windows 10.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Once again we apologize that we are unable to provide your desired resolution, however your comments have been recorded and will be forwarded to the appropriate department for review. We appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My husband fixed the issue before Xbox Microsoft called. Patrick and I discussed everything and came to a solution.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/12/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There have been several service numbers provided to support; however, they state they are unable and unwilling to assist in this matter further. The only recognizable number they are able to locate is the initial request for refund which was denied so I submitted an appeal and was provided the approved refund. Neither email stating the appeal was submitted nor the email stating the refund was issued had a service number associated with it. The email with the approval stated, "Dear [redacted],
The refund you recently requested for Xbox Live Gold has been approved. A check has been mailed to you at the address you recently provided.
We hope you continue to enjoy your Xbox." With the subject line of "Xbox Live Gold Refund Request: Refund Check Issued."
The subject line of the email where my address was requested is "Xbox Live Gold Refund Request: Address Required (KMMXXXXXXXXVXXXXXL0KM)" from "Microsoft Refunds."
Service has stated this is not a recognizable number nor would they connect me to the department who could assist.
Final Business Response /* (4000, 17, 2015/02/06) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation
Final Consumer Response /* (2000, 19, 2015/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted by the Advocacy team and have been a told the refund has been issued and is in transit. Thank you for finally having this assigned. This entire process took over 9 months to resolve so I would look into more efficient processes moving forward.

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your compalint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.All Skype subscriptions...

are recurring by default but can be cancelled at any time. This is stated in Skype Terms of Use and also during the purchase flow. Please go to the FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881Please kindly let me know Skype account name you have experienced issues with, the Order numbers that you wish to have refunded and the subscription name. I will gladly look into this.You can get in touch with Skype Customer Service when you follow the instructions provided on our support page here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for any assistance you need: https://support.skype.com/en/I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop delivery issue. After reviewing your complaint and service request number ([redacted]) it appears one of our Tier 3 customer service agents has been trying to get a hold of you and sent their most recent email on 2/8 to your @live.com address attached to your Microsoft account. Our agent’s email states they have attempted to contact you by phone at the number you have attached to your Revdex.com complaint and that he has left a voicemail on 2/2, 2/6 and 2/8. Our agent’s name is Justin. Be sure to check your voicemails on the dates mentioned and as well as your @live.com address. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with charges to your account. With the information you provided in your claim, we were able to locate your account and view your order history. While we can see that you are being...

billed monthly for your Xbox Live subscription, your account order history does not show a purchase for 12 months of the service. As well, the subscription details on your account show you are only subscribed for one month at a time. This may explain why you were prompted to pay the yearly fee.
There are a few possible situations here. If you have a alternate account, or perhaps a family account, that the 12-month subscription order may have been purchased on, please provide that and we will look further into the subscription and order history. As well, there may have been an error in which the order did not go through, and therefore the 12 months were not successfully purchased, which is why it did not show up.
Please include any additional information that you can in your reply and we will assist in any way we can.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: On the packaging of the Xbox One it clearly states "Plays Xbox 360 Games". Attached is a picture of the package. I am prepared to bring Suit against XBOX for misleading Consumers if they do not choose to make good on the claims on the package. Many other XBOX One owners are in agreement with me. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The replacement controller seems to be functioning as it should be.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/11/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your video game purchase. Please update your claim with the Order Number or the Service Request Number created when you contacted...

support for this issue. We would then be happy to investigate this issue further.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (2000, 7, 2014/11/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am working with a resolution specialist currently. I will never buy from MS store again.

Dear [redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.All refundsare processed in...

accordance with Skype Terms of Use http://www.skype.com/en/legal/tou-usa/And ourmore specifically Skype Refunds Policy: http://www.skype.com/en/legal/tou-usa/#1010.1 Whenyou purchase Paid For-Products directly from Skype you will be entitled to acancellation period of fifteen (15) days (a “Cooling-Off Period”) unless youhave made use of the Paid For Products in any way, in which case theCooling-Off Period will be extinguished and your purchase cannot be cancelledor refunded.10.2Outside of the Cooling-Off Period, only subscriptions are refundable unlessused or expired.10.3Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspectof a subscription amounts to “use” of a Paid For Product. You hereby expresslyagree that Skype Numbers may be allocated before the end of the Cooling-OffPeriod and become non-refundable upon allocation.10.4 TheCooling-Off Period and refunds do not apply to Paid For Products that are (i)purchased via a third party partner of Skype (please contact the partnerdirectly, who may decide in its sole discretion whether or not to pay arefund), (ii) not directly acquired online from Skype (e.g. vouchers orpre-paid cards) (iii) paid for in cash using third party payment methods (suchas a cash payment wallet) and (iv) paid for and allocated to your Skype Accountby a Skype Manager administrator. They also do not apply to Membership of SkypeDeveloper.10.5 If,within the Cooling-Off Period, you wish to cancel and obtain a refund for aPaid-For-Product which (i) has not been “used” in accordance with Section 10.3and (ii) does not fall within Section 10.4, you can complete our WithdrawalForm found here. For more information on how to complete the Withdrawal Formsee here.10.6 If youbelieve that Skype has charged you in error, you must contact Skype within 90days of such charge. No refunds will be given for any charges more than 90 daysold.10.7 Skypereserves the right to refuse a refund request if it reasonably believes (i)that you are trying to unfairly exploit this refund policy, for example, bymaking repetitive refund requests in respect of the same Product; (ii) if youare in breach of these Terms or (iii) if Skype reasonably suspects that you areusing our Products or Software fraudulently or that your User Account is beingused by a third party fraudulently.10.8 Thisrefund policy does not affect your statutory rights.I’m happyto look into this and assist you further. Unfortunately the email addressprovided isn’t linked to a Skype account. Please kindly let me know the Skypeaccount name you have experienced issues with and I will gladly look into this.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted]I am rejecting this response because:
There is no resolution in response. They have offered me 2 resolution:
1.) Take laptop to local vendor. why would I take laptop to local vendor and risk out my data for infosec breach. if microsoft cannot fix it or recover it how would local vendor fix. Remember business is saying microsoft cannot fix their own operating system by someone else outside microsoft can? This does not make sense and also risk out my data to local vendor.
2.) $150 coupon and my equipment back. My computer has following configuration 
Intel i5 processor
4 GB RAM
17.1 inch display
500 GB hard drive. 
They are offering $150 coupon (not cheque) for high end laptop which they have broken and on top of that my valuable data lost - which is priceless. 
I do not want $150 coupon...just repair my laptop and return back. I am also ok with business providing refurbished laptop and my HDD back.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a software update.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I tried to reach them back via e mail to let them know to contact me anytime and have not heard back. Please have Microsoft contact me again.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Surface.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation