Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 365. We have reviewed your case, and our records indicate that you have now reached a resolution and no longer request further assistance. Because of this, your case has been closed as resolved.
Please contact us should you have any additional issues and we will be happy to help. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As was noted in my complaint, I am concerned that my Microsoft Office 365 software will be deleted. There is information elsewhere in the Skype delete instructions that other Microsoft programs will be deleted when the Skype program is deleted. You will note here in this complaint response from Microsoft staff that they have informed me that the Office 365 program will not be deleted. I have made note and written down the Revdex.com  phone number in case I do lose access to my computer because  I may have to call you about this.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As I have said a hundred times, I have no idea what they mean about this garbage they keep repeating, they are not trying to resolve the problem they are just repeating the same old answer over and over, not resolving anything. total waste of time
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/07/14) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reference numbers like crazy for you guys. Supposedly your advocacy team has it now but I haven't heard a thing from you guys in two weeks.
I have a reference number regarding the missing system here: XXXXXXXXXX. It is now the 21st of July. In three days it will be one month since I discovered my system was lost. One month prior to that, I shipped it to you, and for the two months prior to that, I had a system that was not working. This is outrageous customer support.
Final Business Response /* (4000, 11, 2014/07/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation
Final Consumer Response /* (4200, 14, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have finally received a system, and I will accept this as over and done with. I did not receive the alleged enclosed 30 day xbox live card, but that would do little to make amends anyway. Regardless, I will certainly be thinking twice about purchasing any of your products again.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows 10.  We were able to create a new service request for you regarding this issue under the service request number [redacted].  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please understand that...

the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account issue. After reviewing your service request number, and conversation history with our support agent, our agent is correct in stating you will need to fill out the partial block form if you want to re-access your account. This is the only way to gain access to your account. If you wish to fill out the form please contact our customer service and give them your Service Request number (SR): [redacted]. They will then be able to provide you the link to the form. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g):“…all purchases are final and non-refundable.” “We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: this does not resolve my issue and no one has reached out to resolve it. I have made multiple contacts with no resolution. Microsoft reps are stating they can not find that the xbox has been returned, I have an email from micrsoft has received my xbox almost 2 months ago. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Before filing the complaint, I have already called mircorsoft customer service for three times!
The first time I called because I did not get the gift card one month after my order. After my call, Microsoft emailed me wrong gift cards.
Then I called Microsoft for two times to ask for a replacement. The answer I got is: "I am sorry but we can not help you."
I also asked to talk to the manager. And I was kept on listening to the music forever and nobody answered me.
Who else can I talk to, Microsoft?
Here is some information of my order. Microsoft, please contact me. My phone number is [redacted].
I have two orders with the same problem. The order numbers are:
[redacted]    [redacted]
 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows phone issue. Unfortunately, after reviewing your complaint, our representative is correct in stating we no longer support Windows Phone 8.1. We will also not be able to...

provide you with replacement phones as outlined in our Services Agreement. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 7, part (c) and Section 9, part (g): “Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogether. Except to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any material…” “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement)   Sincerely,Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Microsoft products.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft...

Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft/Outlook account issue. Please visit support.microsoft.com and an agent will be able to assist you. Sincerely, Microsoft Corporation

Dear Mr[redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype I’m verysorry to read that and I will gladly assist you further.Uponchecking our records I...

can see that chargeback has been issued for the threelast unauthorized orders already. In addition I have refunded three otherorders made the same day and the funds will be returned to your PayPal account.Pleasevisit http://www.skype.com/en/security/ and read more about how to stay secureusing Skype and online safety.I hope thisresponse has been helpful. Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,[redacted]a CustomerRelations OfficeSkype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox live game access issue. After reviewing your service request number, it appears one of our GES agents has been assisting you. They have made a note to follow up with you tomorrow and have a supervisor contact you within the next 3-7 business days. Please continue to work with them to find a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I have a reference number that I received from Adelaine in the Customer Service Department on 10 July at 2:18:08 stating:"Here's your reference number--->> [redacted]"I am attaching the entire conversation using your chat service with your rep.  My issue is that I changed my region due to a military move overseas to Italy and in accordance with your guidance (also included in the chat), there was no mention that the default language of the country would be in Italian with no option to change it back to English.  Now I have to read my options when I connect in Italian and I don't speak or read Italian.  Despite this, your rep advised that's what I have to deal with for the next three months with no ability for you or I to override the default language for this region.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows Defender. We appreciate the honest feedback you have provided regarding this product and take this matter very seriously. Your comments have been recorded and will be...

forwarded to the appropriate department for review.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Hello [redacted]
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation