Microsoft

Complaint: [redacted]I am rejecting this response because:
Hi, I just got an email saying that my case was closed due to no response... that is not the case, as soon as they responded, which as you can see took forever, my response was that I still had the problem. Their customer service people can't do anything. What happens is you by a program, computers are no longer with the time so you replace them but they will not let you put the program on the new computers because it says your at your max.
 
 
Sincerely,[redacted]

Revdex.com:I have not seem the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me. I mentioned the SKYPE complaint # in my initial Revdex.com complaint.  My Microsoft complaint OneDrive problem report is # [redacted].  In my email response to Microsoft, I mentioned my old/backup computer problems.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We are glad to hear that you are working with our Advocate to resolve this issue. Please continue to work with the Advocate on this.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund. With the information you provided in your claim, we were able to locate your account to further investigate this matter. Our records show that a refund for $59.99...

has been issued to you. If you still have not received it, please discuss with your bank or with PayPal, as the refund is complete on our end.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Hotmail.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/26) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Complaint Response Date bumped because: Holiday

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox gifting issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible.    Sincerely,...

Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I already told Microsoft the following, they cannot search for my Windows order? It should be easy: The only Microsoft number I have is this: Order number: [redacted]Order date: April 10, 2017
Sincerely,
[redacted]

I have not been email the transcript of the chat.  I can, however, provide my gamertag that's associated to this dispute.  The gamertag is [redacted].  Hopefully there will be come record of the transcript.

Initial Business Response /* (1000, 5, 2014/10/07) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface. We were able to locate an open service request for this issue on your account. Our records indicate that you have been in touch with the agent, [redacted], who last...

e-mailed you on 4/28, requesting additional photos of your device. Please reply directly to her most recent e-mail with the requested information and at that time she will be happy to provide further assistance. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an Xbox promotion.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding your Xbox Live account.  After a thorough investigation, we have refunded you $32.37.  We addressed your feedback, and in this circumstance, have added $100 to your Microsoft Account.  Thank you for being a loyal customer.  For future issues, please visit support.microsoft.com.  
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request to purchase the Complete Extended Warranty for Xbox One.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. With the information provided in your claim we were able to locate your account and service request for this matter, and see that you have been in contact with an...

agent to work toward a resolution. The agent is still waiting on your response to his most recent e-mail, sent on 5/9, requesting your preferred callback date and time. Please reply directly to his e-mail with the requested information at your earliest convenience and at that time he will be happy to provide further assistance.Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I lost all my clients tax returns, translations, immigration letters all because of unqualified tech II that gave a trojan virus access to my computer after she was told multiple times not to allow access.  My computer was encrypted and my files were held for ransom because of her negligence.  I could no longer work off of that computer due to constantly being logged out of government websites in doing my work.  Non of my files were retrieved and I paid over $1500 for a computer tech to clean my computer from the virus and attempt to retrieve my files which were not retrieved.  I had to spend over $3000 to purchase a new Apple computer because of a rude unqualified tech who cost me several thousands of dollars as I lost clients due to her negligence. Each time I called I was told I had to pay even though it was their mistake and always the same result no one at microsoft was able to fix the issue.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a promotion.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Xbox Listening and Advocacy team has thoroughly investigated this issue.  I see that the Tier III Xbox Escalations Team contacted you on May 6th and confirmed unauthorized activity on your account and provided instructions for you to regain control of your account.  If you have any questions about this process please reply to the email the agent sent you with the instructions and let the agent know.  Microsoft now considers this matter resolved. 
Sincerely,Microsoft Corporation