Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, we understand your frustrations and would like to continue providing assistance, however if you have decided to take this case the legal route, due to Microsoft policy we are unable to provide further assistance regarding this matter and your case will be closedIf you can confirm this is not the case, we will continue to investigate this matter and work toward a resolution.We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleThe Xbox Listening and Advocacy team is now working with you toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The statements made by Microsoft are falseThey did NOT make MANY attempts to contact meI received ONE voicemail from them which was odd as my phone never rang when they calledNonetheless, I responded to the accompanying e-mail that they sent after their callI mentioned in the email sent by Bedanta B [redacted] , the Support Escalation Engineer, that he never left any contact information so that email was my only way of responding to himI also called Microsoft back and asked to speak to himOnce again, a hard-headed agent did NOT comply, but he offered to helpTherefore, I provided the agent with the tick numberHe attempted to assist me but was unable to solve the issueAll of this was explained in the email so I'm not sure why they're trying t make it sound as if I am not reachable or am not communicatingRevdex.com, please close the case and note that the issue remains unresolved/I am dissatisfiedI will manage the issue for now but going forward I will be switching to a non-Microsoft computer Sincerely, [redacted] **

Dear [redacted] , Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox accessories issueThis appears to be a duplicate complaint through the Revdex.com and we have responded to you on Complaint ID [redacted] We will contact you directly to work toward resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I would like a resolution Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Microsoft products The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issueAfter reviewing your complaint, account history and conversation with our support agent, no refund will be granted regarding your Xbox Live monthly chargesWhen signing up for a monthly subscription there is always an option to opt out of renewing the subscriptionMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs the agent explained, unlinking Skype and Microsoft Accounts is not an available option with the softwareWe apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your Microsoft account We have created a service request for this matter under the service request number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox repair issueAfter reviewing your service request numbers, it appears our Xbox support team has sent you an email on 8/informing you that your Xbox has been shipped to youWe apologize for any misinformation during this processPlease review the email for information on how to track the package during the delivery processIf you have any further questions please visit support.microsoft.com and provide them with you service request number (SR): [redacted] Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g): “We reserve the right to issue credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows DefenderWe appreciate the honest feedback you have provided regarding this product and take this matter very seriouslyYour comments have been recorded and will be forwarded to the appropriate department for review We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Nothing has been done yet and I got a generic email message saying an enginner would be reaching out within hoursI'm not sure what an engineer will be able to do when I need a refund issued for product that was never deliveredThis Revdex.com ticket will remain open until my requested resolution is reached.Attached are screenshots of the transactions spoken of in my complaint No charges should have finalized from Microsoft if the UFC app said "unable to complete, try again later", yet here are the charges Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your child’s account ban We have reviewed this matter and verified that your child’s account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia phone issueB2X is the only avenue for support for Lumia devices at this timePlease continue to work with B2X on a resolutionSincerely,Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox chargeUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our policyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: not just my account was banned and no proof was shown at allMy consoles where banned with out a reasoning or proof as well resulting in almost $2,lost by this because I have had to buy xbox onesMy console should be unbanned if no reasons or proof is shown or I should be reimbursed seeing how you guys say a console banned can not be undoneIf I cant get a response we can handle it through the dispute and or arbitration formYou guys don't even acknowledge what I've presented to youJust a copy and paste statement my xbox one consoles where bannedSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows applications We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation