Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe are glad to hear that you are working with our Advocate to resolve this issuePlease continue to work with the Advocate on this Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ Dear [redacted] , My name is [redacted] and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention I am very sorry to hear that you've been charged for something you did not give your consent to and you have found no possibilities to get refund from SkypeI will gladly look into this for you To be able to help you further and issue the refund, could you please give me your Skype username, as there is none registered with the email address you contacted Revdex.com from I will be waiting for your reply and please let me know if you have any further questionsIf you feel uncomfortable sending your user data through the Revdex.com, please don't hesitate to contact me directly under ***@skype.net Kind Regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] , thank you for your responseI appreciate hearing from an actual human beingI just emailed you the information you requested to the above listed email addressI look forward to hearing from you soon

Complaint: [redacted] I am rejecting this response because: No resolution was offered by the company; simply a delay-tactic.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: When there's thousands of dollars worth of hardware and software in play here, the least that can be done is a simple list of what was deemed to be a violationI spent thousands of dollars, my hard earned money, for Microsoft/Xbox to take it all away with the flip of a switch with no explanation other than "there was a potential violation that we can't tell you about" Think of it like this, if you purchased a car and spent thousands of dollars on it, then one day you woke up to find it was taken by the dealership, and the only explanation you got from the company was "We think you may have violated something somewhere, but we're not going to tell you what we think it was, and we're not going to listen to your side of the story," you'd be quite frustrated and angry too You truly believe you're under no obligation to tell me about it? I believe the only reason you're refusing is because you have no proof or evidence of any violation having occurred, and you don't want to admit that the XBLPET system is flawedThat's my theoryI could be totally wrong, but that's the feeling I'm getting Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your EA access issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com The Xbox Listening and Advocacy team has thoroughly investigated this issue with your console and due to both the internal and external tampering found at our service center, we consider this matter closed per our Terms of Use (see links below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUCode of Conduct: http://www.xbox.com/en-US/legal/codeofconductXbox Warranty Terms: http://support.xbox.com/en-US/xbox-360/repair/warranty-infoXbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ Corporation

Complaint: [redacted] I am rejecting this response because: My Xbox One completely stopped working before the warranty was up After several calls and requests, it was attended to by Microsoft, but I was not told what caused the issue nor what was done to repair it The Xbox then stopped working again Therefore, I believe I was sold a faulty model The product should not completely stop working within years of purchase times As mentioned, I've spent a great deal of time on these issues and have a disappointed child I have been a loyal MS customer for years and often recommend products to friends I asked to speak to a manager and was told that I would be contacted, but have not been I submitted the Revdex.com complaint out of frustration due to a lack of helpful customer support, having to explain the problem multiple times and inability to reach anyone who would acknowledge that their product should be more reliable I would appreciate if someone from Microsoft could simply call me to discuss my experience rather than just trying to charge me $again for a product that cost me $plus yearly fees and could then break again after the second repair I'd like to close out this matter amicably and would expect to be treated with more reasonable care Sincerely, [redacted] phone: [redacted] Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Grandson’s Xbox account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] ) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your purchase of Microsoft Support We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue replacing your Microsoft Band The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox live game access issueAfter reviewing your service request number, it appears one of our GES agents has been assisting youThey have made a note to follow up with you tomorrow and have a supervisor contact you within the next 3-business daysPlease continue to work with them to find a resolutionSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Hi, I just got an email saying that my case was closed due to no responsethat is not the case, as soon as they responded, which as you can see took forever, my response was that I still had the problemTheir customer service people can't do anythingWhat happens is you by a program, computers are no longer with the time so you replace them but they will not let you put the program on the new computers because it says your at your max Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I completely disagree with thisThe product you sold is a handheld device not a rare diamond Scratches can only affect visual appearance not performance of the deviceSincerely, [redacted]

Dear [redacted] , Microsoft would like to assist you with your claim The agent who was working on your case made numerous unsuccessful attempts to contact you via phone and e-mail to discuss your concerns and unfortunately has been unable to reach you As the Global Escalation Services team has not heard back from you, we have assumed that you no longer need assistance If this is not the case, please reply directly to the agent's email with a preferred callback time and phone number, and he will be happy to assist you Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I have not been able to send text messages to mobiles in the US or make calls to landlines in the US eitherThis was not addressed.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banWhen an account is banned, Microsoft is unable to provide refunds or services paid for on the account in question You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue Once a case is taken to the attorney general, we are unable to work with you directly on the case An agent assigned to this case with the attorney general will continue to work toward resolutionFor further questions, requests, and comments please reach out to the AG with whom you have been in contact We will no longer be responding regarding this matter We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: it is unconscionable that a business would take so long to respond to a complaint from a customer It confirms what I considered to be extremely poor customer service It I obvious that Microsoft is so large that it could care less about good customer service Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I know full well you have everything I was on the phone for over an hour with your peopleSincerely, [redacted]

Dear [redacted] -***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation