Microsoft

Complaint: [redacted] I am rejecting this response because: I am a loyal customer and have purchased a lot of my movies off of Xbox One none of my movies have been bought off of Xbox this is a software issue the same as with Amazon and their tablet where children can purchase anything and everything they want without parental consentThe matter is not resolved and please reimburse me Sincerely, [redacted]

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue with lost and misnamed foldersThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows update and Microsoft Office The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox gifting issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct Again, the only avenue for an Enforcement action review is through our Enforcement team at http://enforcement.xbox.com/Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Windows app store The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Clearly Microsoft is hiding behind a policy that was not accepted by myself Microsoft initiated the Windows update which had a virus and not taking on the responsabilty for the virus I am not responsible for a bad update and understand not the only consumer with this issue Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Windows Upgrade prompts The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueUnfortunately, after reviewing your complaint we will not be able to cover any repair costs as use of Windows is at your own risk as outlined by our Services AgreementYou bear the entire risk of using the servicesMicrosoft now considers this case closed and will no longer be responding Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g), Section 12, Section 7, part (b) and the Windows License Terms, Section 6: “We reserve the right to issue refunds or credits at our sole discretion.” “You understand that use of the services is at your own risk and that we provide the services on an ‘as is’ basis ‘with all faults’ and ‘as available’You bear the entire risk of using the services.” “Sometimes you’ll need software updates to keep using the ServicesWe may automatically check your version of the software and download software updates or configuration changesYou may also be required to update the software to continue using the Services.” “The software periodically checks for system and app updates, and downloads and installs them for youYou may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update your system to provide you with those updatesBy accepting this agreement, you agree to receive these types of automatic updates without any additional notice.” (https://www.microsoft.com/en-us/servicesagreement) (https://www.microsoft.com/en-us/Useterms/OEM/Windows/10/UseTerms_OEM_Windows_10...⇄ Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com or call 1-800-642-to get immediate assistance with your Windows upgrade Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your experience with customer support We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have no way of contacting Microsoft They did call me yesterday and left me a message stating that they will send me a link and if I click on it, it will be the first step to getting my account back I did not receive a link yesterday or today I called the number 425-882-from which they called me and left the voicemail I cannot get past the prompts It just repeats The person who left me the message did not leave an extension and her name was not clear on the message The prompt wants a full name and I had a possible first name only (sounded like Tara) If you can have them send me a link at [redacted] @columbusstate.edu I will click on the link and answer any questions I also would like a full name of a person who is contacting me so when I call back, I can get through their automated phone prompts Thank you for all of your help.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the issue has NOT been resolvedI just received an e-mail from XBOX late Monday and have not had time to respondAgain the issue is NOT resolvedJust because one party assigns someone in an attempt to solve the issue does not make the issue resolvedSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] This is the second time I am receiving the same message, and I don't know why, since I've already responded So thank you for getting back to me, but I'm not really sure what you're looking for here My computer is broken That's it I feel like the update had something to do with it There wasn't a service number that I know of, so if Microsoft wants to do something, fine But if not, let's not waste any more of my time by sending the same message over and over Thanks I'm notSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Two days ago a man called with a thick accent I presume to be from India I could not understand him and, initially thought it was a sales call of some sort and I hung up Yesterday I got an e-mail from "***" and the summation of the situation is they do not reimburse customers even though their representatives could not fix the problem remotely and told me it was the hard drive that was effected [redacted] offered a $"gift" card to use with MicrosoftGiven the customer service I have gotten with this situation I declined the card and he said the case is closed!!! I was told by a Microsoft employee in the area that I would not get any reimbursement I think the public should know this policy before buying any of the products or services In my business position, I can warn clients about this situation before they buy products or services I will do that Thank you for your interest and follow up.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox purchaseWe sincerely apologize for the inconvenience you have experiencedWith the information you provided in your claim, we were able to locate your account and a service request for this issueOur records indicate that your refund for a total of #was successfully processed today (12/9)We hope this resolution finds you well Please let us know if there is anything else we can assist you withOtherwise, Microsoft will be closing this case as resolvedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: when microsoft sold the software to DELL with the certiciate of authoriztion with it it must be given to new ower of the computer per FTC lawsWhy is Microsft allowing DELL to screw customers, looks like micosoft is turning out to be company that sells and runs Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told I would be contacted in hours and nothing Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows updates We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation