Microsoft

Revdex.com:I have not seem the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI mentioned the SKYPE complaint # in my initial Revdex.com complaint My Microsoft complaint OneDrive problem report is # [redacted] In my email response to Microsoft, I mentioned my old/backup computer problems.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account ban We apologize that we are unable to assist you with this issuePlease refer to the Xbox Services Agreement regarding account bans for more general information As stated previously, the Enforcement link below is the only avenue to receive more information regarding your account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: They do not even address the pop-up/invasion issue They act like it's something I purchased.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is truly un acceptable of a company offering a specific serviceWe basically are un able to efficiently operate in this mannerSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your accountWith the additional information provided, we were able to locate a couple of service requests on your account for this matterWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs the agent you worked with explained, the Escalations team needs more information in order to prove ownership of the account, which was not provided, and therefore we cannot move forward with your caseAt this time, Microsoft considers this case closed We apologize are we are unable to provide your desired resolution, however this policy must be followed as it is in place to protect each of our customersWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Paypal chargeUnfortunately, after reviewing your account history and conversation with our customer service agent, our agent is correct in stating that we will not be able to grant a refund as the charge cannot be found on any of your Microsoft accountsWe recommend that you dispute this charge with Paypal and your bankMicrosoft now considers this case closed and will no longer be respondingSincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me So far no one contacted me so I just want to ensure Revdex.com stays on top of thisSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize for the delay in contact and have reached out to the Escalation Services teamAn agent will be in contact with you soonSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have been sent this same letter times, and the lack of care and coldness to me is the sameNO! You still have not taken into my consideration my hate for this product & my loss of personal filesTaking this into consideration does not work out as a solution to my loss of files & total distrust of this companySo NO I am not going to accept this cold feedback!Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia phone We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: It was not stated that the payments would be reoccurring, therefore authorization for your company to take reoccurring payments was not givenAll transactions after the first were unauthorized A full refund is now needed for all charges...I tried to resolve with your customer service but they were not helpful--hence why we are now communicating through the Revdex.com Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They seem to want to just brush this off as if it was nothing That is not the case You have lost a customer for life, that's for sure Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Hello,I have requested my password multiple time online for my response regarding the complaint number listed in the subject line aboveAnd have not gotten anything backI will update it with the number given by Microsoft when I can loginThat number is # [redacted] Thank you, [redacted] Sincerely, [redacted]

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows phone issueUnfortunately, after reviewing your complaint, our representative is correct in stating we no longer support Windows Phone We will also not be able to provide you with replacement phones as outlined in our Services AgreementMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 7, part (c) and Section 9, part (g):“Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogetherExcept to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any material ” “We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:it is not fix all.it do is show surface Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMicrosoft Corporation has done an outstanding job meeting my qualifications on reaching a resolution Although it was very disappointing to go through this, they have made up for it by replacing our system I want to thank those at the Revdex.com for all their help and assistance in this matter.Sincerely, [redacted]

Dear [redacted] **, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue There have been numerous unsuccessful attempts to contact you via the phone number and e-mail address provided in your claim to discuss your concerns, and unfortunately we have been unable to reach youPlease make sure the contact information in your claim is correct, or reply to the latest e-mail sent from our agent and we will be happy to help Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: the issue hasn't been resolved yet I am fine with the response but do not want the file closed until a resolution is reached.Sincerely, [redacted]