Microsoft

Revdex.com:I have not seem the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI mentioned the SKYPE complaint # in my initial Revdex.com complaint My Microsoft complaint OneDrive problem report is # [redacted] In my email response to Microsoft, I mentioned my old/backup computer problems.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Two days ago a man called with a thick accent I presume to be from India I could not understand him and, initially thought it was a sales call of some sort and I hung up Yesterday I got an e-mail from "***" and the summation of the situation is they do not reimburse customers even though their representatives could not fix the problem remotely and told me it was the hard drive that was effected [redacted] offered a $"gift" card to use with MicrosoftGiven the customer service I have gotten with this situation I declined the card and he said the case is closed!!! I was told by a Microsoft employee in the area that I would not get any reimbursement I think the public should know this policy before buying any of the products or services In my business position, I can warn clients about this situation before they buy products or services I will do that Thank you for your interest and follow up.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They do not even address the pop-up/invasion issue They act like it's something I purchased.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Paypal chargeUnfortunately, after reviewing your account history and conversation with our customer service agent, our agent is correct in stating that we will not be able to grant a refund as the charge cannot be found on any of your Microsoft accountsWe recommend that you dispute this charge with Paypal and your bankMicrosoft now considers this case closed and will no longer be respondingSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: They seem to want to just brush this off as if it was nothing That is not the case You have lost a customer for life, that's for sure Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize for the delay in contact and have reached out to the Escalation Services teamAn agent will be in contact with you soonSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: It was not stated that the payments would be reoccurring, therefore authorization for your company to take reoccurring payments was not givenAll transactions after the first were unauthorized A full refund is now needed for all charges...I tried to resolve with your customer service but they were not helpful--hence why we are now communicating through the Revdex.com Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have been sent this same letter times, and the lack of care and coldness to me is the sameNO! You still have not taken into my consideration my hate for this product & my loss of personal filesTaking this into consideration does not work out as a solution to my loss of files & total distrust of this companySo NO I am not going to accept this cold feedback!Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your accountWith the additional information provided, we were able to locate a couple of service requests on your account for this matterWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs the agent you worked with explained, the Escalations team needs more information in order to prove ownership of the account, which was not provided, and therefore we cannot move forward with your caseAt this time, Microsoft considers this case closed We apologize are we are unable to provide your desired resolution, however this policy must be followed as it is in place to protect each of our customersWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me So far no one contacted me so I just want to ensure Revdex.com stays on top of thisSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia phone We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: This is truly un acceptable of a company offering a specific serviceWe basically are un able to efficiently operate in this mannerSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Customer Support experience about your issue with Microsoft Office The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Hello [redacted] Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I did not request 'service', therefore I cannot supply you with one I tried to dismantle the on-going attempts foisted on my computer and to now be informed that one must request service to halt service from the source of my complaint is ludicrous My attempts to disrupt this cyber invasion could've succeeded had an off ramp been made available by your heavy handed techsor are they accountants? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the issue hasn't been resolved yet I am fine with the response but do not want the file closed until a resolution is reached.Sincerely, [redacted]

Hello [redacted] Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Your product has a common defect that should be replaced outside the day warranty if the consumer experiences the defectIt's pretty sad that your standard controller which retails for about $40-$(depending on where you purchase it) performs better than your supposed Elite controller which retails for $Your team most certainly will not set up a paid exchange of my controller as I will never purchase an Xbox Elite controller againFurthermore as a die hard Xbox supporter that recently purchased a PSto play the Uncharted series, I will be making my console purchases strictly for the PSmoving forwardThankfully my Xbox Live subscription is so to renew on 1/1/and I will not be renewing at that timeAt least Sony acts like they care about their customer's experience with their products which is more than I can say about MicrosoftThank you Microsoft for making a difficult decision easier for myselfI must say I am very disappointed in your company and your lack of customer service.Sincerely, [redacted] ***