Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Hotmail We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft/Outlook account issuePlease visit support.microsoft.com and an agent will be able to assist youSincerely, Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided the business follows through on its commitment to have a member of their escalation team contact me Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding an issue with your Microsoft productWe have reviewed your situation and while we understand your frustrations, we have offered an option for resolution that you have rejectedIf we cannot meet your request, we consider this matter closed We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:they are still not addressing the issuetheir customer service is incompetent and had no idea what they were talking aboutI want compensation for such horrific customer service, the worst i've ever receivedSincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox advanced exchange The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Complaint: [redacted] I received a call from them last week, they said they would have it fixed within days and I would receive an email notify meStill not fixed and haventertainment heard back from them I am rejecting this response because:Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding product pricing concerns We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about price matching, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype accountWe have reviewed your situation and while we understand your frustrations, we are unable to fulfill your request without the form completed with sufficient information to prove ownership of your accountThis procedure is a part of Microsoft policy and is in place to protect valued customers like you You are welcome to fill out the form more than once if you are unsure about your answersHowever, until we have enough information to prove ownership, we are unable to move forward with this matterWe understand this may not be the resolution you were hoping for, but stand by Microsoft's policies regarding account recoveryWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue for Microsoft Office We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/09/08) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessoryUpon review of the Service Request Number provided in your claim, it appears you were waiting to get the headset adapter for your Xbox One Stereo HeadsetThere are two components for this accessoryThere is the actual headset itself, or the adapterWhich part did you send in to us? Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, since they are not settling the issue, but only asking a questionThe answer to their question is that I sent in the adapter to the headset Final Consumer Response / [redacted] (4200, 11, 2014/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still without my headset adapter, which I remind you, I PAID FOR with my own money to benefit your companyIn return, I feel as though you have not only stolen my product from me, but have robbed me of my time without itIt has been well over a month now, this is asinine to believe I am actually being treated like thisWithin this whole entire time frame, you could have sent me a replace $piece to alleviate the major part of the issueHow can a multi-billion dollar company not do that? I will tell you how; the worst customer service you will ever have seenYou're the most avaricious company I have ever seen Final Business Response / [redacted] (4000, 26, 2014/10/14) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessory orderAccording to the [redacted] website, the Xbox One Stereo Headset Adapter was delivered to you on the 11thWe apologize again for the long delay in sending out your orderIn an effort to improve our customer support experience, Microsoft would like to ask for your assistance in providing any feedback regarding the exchange processThe Xbox Listening and Advocacy Team will contact you to gather your feedbackThank you for bringing this order issue to our attention Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Yes, someone has been 'assigned' the caseThey have however not communicated with me per this issue, therefore it has not been able to move forwardThis is the problem.Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comWe are sorry to hear about your account issueAs previously stated, this issue was investigated and no fraudulent activity was found to warrant a refundMicrosoft considers this matter closedSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that as of today (08/12) an agent has reached out via e-mail requesting a few pieces of necessary information to continue working toward a resolution for this issuePlease reply back to the agent's email at your earliest convenience and she will continue to work with you directly We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Revdex.com:Please totally cancel my Skype accountI still am not able to do that.Thank you for removing the chargesI did manage to get the auto recharge closedI still need my Skype account closed as I am not using it.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Outlook.com accounts The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft BandWe apologize that due to the warranty expiration on your device, we were unable to provide any service or repairs for itWe understand this may not be the result you were hoping for but stand by Microsoft policy regarding these issuesAt this time, we consider this case closed.We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Upgrade The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One X shipping label issueAfter reviewing your complaint and service request number ( [redacted] ), it appears one of our Tier customer service agents attempted to give you a call yesterday (1/31) but was unable to reach you and sent a follemail to your contact email address attached to your Revdex.com complaintOur agent states in their email they are able to create shipping labels directly and just needs a bit of information from you so they may send it to you directlyPlease respond to our agent (named Jason) with the required information and a shipping label will be sent to you promptlySincerely,Microsoft Corporation