Microsoft

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] No, I absolutely do NOT accept the businesses responseThe mere fact that there was no response in over SIX months to this complaint shows just how unprofessional this company is

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your accountOur records show an update of your case that indicates this issue has been resolved and you were able to recover your account with the Tier agent you were working withWe are happy to know a resolution has been reached Please let us know if you have any further requests regarding this matterWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: responding a full year later with a form letter basically saying to start over is [redacted] if you're going to ignore this for a year and then ask me to contact support, you can [redacted] well at least read my complaint first (which would have informed you I had contacted support numerous times and been repeatedly mislead, which is why I came to the Revdex.com) I already got the refund I was seeking from microsoft by other means, so I am not looking for anything here; I just wanted to note how awful microsoft has been throughout this process.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refundWith the information you provided in your claim, we were able to locate your account to further investigate this matterOur records show that a refund for $ has been issued to youIf you still have not received it, please discuss with your bank or with PayPal, as the refund is complete on our end We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionWe have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your suspension, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your headset We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:They haven't resolved the issue, they've only said that they're going to contact me I will update if they actually contact me and actually resolve the issue Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Surface The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have a reference number that I received from Adelaine in the Customer Service Department on July at 2:18:stating:"Here's your reference number--->> [redacted] "I am attaching the entire conversation using your chat service with your rep My issue is that I changed my region due to a military move overseas to Italy and in accordance with your guidance (also included in the chat), there was no mention that the default language of the country would be in Italian with no option to change it back to English Now I have to read my options when I connect in Italian and I don't speak or read Italian Despite this, your rep advised that's what I have to deal with for the next three months with no ability for you or I to override the default language for this region.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Microsoft signed the response to Revdex.com as "Microsoft Corporation" They continue in arrogance They never even read my complaint My complaint indicates there is no Customer Service, they have (Virtual Chat) which is a "Cartoon Character" or "Cartoon Customer Service" where one asks questions, and a database of responses comes up Microsoft insults the Customer by trying to make them believe this Cartoon Picture is a Human Being There is no way to get a Microsoft Customer Service Number as one first has to give there Charge card Information to be charged $per response, etc Microsoft has the nerve to attempt to mock all involved by signing a complaint response "Microsoft Corporation" instead of taking the complaint seriously and assigning a Human Being I later got a Human Being Chat person named "***" I had Chat sessions going on as [redacted] kept ignoring me on the Chat Session as she kept sending me back to "Microsoft Cartoon Customer Service" where I had been and found no answers [redacted] kept opening up later Chat Sessions without going back to the Open Unresolved Chat Sessions leaving them in limbo I told [redacted] I was putting in a Revdex.com Complaint, and she disconnected me from all the Microsoft Chat Sessions There is no assigned Service Ticket Number, the Complaint to Revdex.com states all the facts With no help from Microsoft I was able to find some Windows drivers on the internet where my USB Speakers now work But I am still unable to use my all-in-one Copier/Printer/fax/scanner as Microsoft has no updated drivers for Windows [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your SurfaceWe have reviewed your situation and while we understand your frustrations, we are unable to fulfill your request for an in warranty exchangeAs the agent explained, we do offer paid Out of Warranty exchanges for devices no longer within the first year of the original purchase dateIf you would like to go through with this option, please reply directly to the Christine's most recent e-mail and she will be more than happy to help We apologize that we are unable to provide your desired resolution, but stand by Microsoft's warranty policyAt this time, we consider this matter closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: they didn't answer anything and they are in the wrong for stealing people's money with the total online banPeople are paying for a service and not receiving the service in returnSincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter reviewing your service request number it appears one of our agents has sent you an email on 7/which mentions to call or email our agent on 7/if you have not at that time received said accessoriesPlease continue to work with our agent during this processSincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueAfter reviewing your service request number, it appears one of our GES agents has been assisting youThey have made a note to follow up with you on 7/Please continue to work with them to find a resolutionSincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/home We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely, Microsoft Corporation

120$ wasted on the new office product! Microsoft does nothing Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live serviceWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedPer the Xbox Live Terms of Use, Microsoft is not liable for any disruption of the serviceYou can review the full Xbox Live Terms of Use at this website: http://www.xbox.com/en-US/Legal/livetouSincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account’s Skype access Thank you for providing your feedback about the functionality of your Microsoft account We will share this information with the appropriate developers Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft has stolen 2,dollars and countless hours of my time in the form of selling me a defective product, giving me a defective replacement, avoiding and dodging my complaints, refusing to guarantee me a new device, and refusing to give me a refundI want a brand new Surface Book waiting for me as soon as I get back to the United States or I am filing a lawsuitThis is my third attempt, and I get the same "sorry company policy" rhetoricThis corporation needs to be accountable for their mistakes, not brush them under the rug, dragging me along and wasting my time and moneyI already will never buy another Microsoft product ever again, but I don't have another 2,to go buy another computerI want my money, and I want it nowI want a refund or new deviceNo exceptions Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation