Microsoft

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface replacement orderUpon review of the case number you have provided, we are unable to verify the status of your orderPlease update this claim with the order number to confirm the status of your replacement.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I did not receive a service request number when I called Microsoft customer service weeks agoI explained very clear my situation in that call, which however, turned to be useless and a waste of my time, and did not help my situation at all This response from Microsoft turned out to be useless and not helpful, eitherI am very frustratedWhy do I need to provide a service request number, which I have no idea what it is, to file a complaint to Revdex.com? I have explained very clearly my situation in my complaintThe windows upgrade crashed my laptopMy laptop can no longer bootCan you just provide some real help? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It is unacceptable that this company has taken this long to respond to a consumer needing support Sincerely, [redacted]

There is no service requestYou guys know what you are doingPushing updates under the guise of critical updates and forcing users to upgrade to Windows I paid fully for Windows Pro version and Microsoft is trying to take it away by malicious means Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S console issueAfter reviewing your service request number and conversation with our agent, they are correct in stating that the decision to not repair the device due to tampering will not be overturnedMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part (c): “ this warranty does not apply if Your Xbox One or Accessory is opened, modified, or tampered with ” (https://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-w...⇄ Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live accountAgain, the only avenue for further information is through the enforcement link below We will no longer be responding to any further requests concerning your enforcement action as this matter is closed If you wish to discuss this further, use the enforcement team link below You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Dear [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy dudies include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further US banks have charged a Foreign Exchange Transaction Fee (FETF) for years on their credit (and debit) cardsEach bank has its own policy Some banks do not chargeSome banks charge 1%, 2% or 3%They all varyThe details will be in your card agreement In recent times, banks have begun charging FETF for transactions in US dollars if the merchant of record is located outside the United States even though the transaction is in US Dollars Skype's billing and payment facilities are located in Luxembourg I hope this response has been helpful We apologise for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Can you please confirm that the afore mentioned fees are not billed from skype but possibly from my bank [redacted] Final Business Response / [redacted] (4000, 9, 2014/10/01) */ Dear [redacted] , We can confirm that Skype is not charging any foreign transaction fees, this is done by the banks Some banks, and apparently your bank as well, include an International Service Assessment, a so called ISA fee on international transactionsThis is also known as a foreign transaction feeCredit card company regulations require this charge to be disclosed separately on your statement We would like to emphasize that this fee is not part of Skype's charges at all It is likely that the reason your bank is charging you an international transaction fee is that Skype is not a registered US companyIf you need additional information regarding this fee, please contact your bank or financial institution We hope this helps and please let us know if you have any further questions Kind Regards, [redacted] Customer Relations Office Skype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a Windows update We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation Complaint Response Date bumped because: Holiday

Initial Business Response / [redacted] (1000, 5, 2014/10/31) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that the agent is still working on your case, and last sent an update on 1/7/17, explaining that there was an error in the description and a code for the Windows game will not be includedWe understand this may not be the answer you are hoping for but are unable to provide your desired resolution at this time Microsoft now considers this case closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: This should be a good indication of what I went through dealing with MicrosoftIt took them months to respond to the Revdex.com and when they did they did not say anything at allThanks for your effort but apparently they think less of the Revdex.com than they do their customers.Sincerely, [redacted]

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comUpon further research into this promotion and your complaint, this issue lies with Skype as they will be able to assist you with the promotionPlease visit support.microsoft.com to get skype assistanceMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft is about profit not about customer assistance! Now I'm out of Microsoft office because of rules instead of bending backwards for the customer Sincerely, [redacted] ***