Microsoft

Dear ***,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.Uponchecking our records I can see that you have successfully been in contact SkypeCustomer Support previously.You canfind the direct link with instructions here: https://support.skype.com/en/faq/FA1170Choose atopic and click next without clicking on the other helpful links (screenshotattached for Revdex.com)If you areunable to see the NEXT button, please try a different topicIf this stilldoesn’t help, please send us a screenshot with the issue and we will look intothis.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted] I object to Microsoft’s response because it says nothing I have identified a pattern of possible fraudulent financial practices, with more victims than me Perhaps the “Global Escalation Services Team” should contact their bosses, not me I cannot stop Microsoft from breaking the law Sincerely, [redacted]

Dear [redacted] ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueUnfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating the only option would be to grant your Microsoft account credits to be used towards a future purchase on the Microsoft StoreIf you would like to take advantage of this option please respond to our agent’s most recent email sent (7/28) and they would be happy to assist youWe now consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Your response does not address my concerns or explain the childish, rude behavior of your employees.Additionally, I would like to know what is going to be done to ensure that myself or other customers will not endure this treatment again I cannot continue to speak well or show loyalty to your products without knowledge of what will be done to reprimand this rouge employee I was disrespected, yelled at, and hung up on and it seems like you are brushing the situation under a rugPlease respond with the professional level of customer service I have been accustomed to when dealing with this company in the past Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comThe Xbox Listening and Advocacy team has provided a response to this issue and we consider this matter closed per our Terms of Use (see link below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox Live The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your cancelled Xbox account The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our policyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)Sincerely,Micro...⇄ Corporation

Hello,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with Skype I’m verysorry to read that and I will gladly assist you further.UnfortunatelySkype can’t modify personal account details for you.You canfind detailed information how to update your Skype Details here: https://support.skype.com/en/faq/ [redacted] Pleasevisit http://www.skype.com/en/security/ and read more about how to stay secureusing Skype and online safety.I hope thisresponse has been helpfulWeapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Please close this complaintThe vendor was able to assist and resolve the issue

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your rewardsYour case has been escalated and reviewed by the Global Escalation Services team, and it has been determined that your account was in violation of the Terms of Use and subsequently closedWe apologize that we are unable to further discuss or provide assistance with this matter At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] no one walk through the e-mail has never closed the person has forwarded my e-mail only after going into e-mil site I fider out how to stop the forwarding of my e-mailperson still asking persons on my e-mail list for money and that I need help

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueThe Global Escalation Services team is now investigating this case, and would like to work with you toward resolutionHowever, if you no longer wish to do so, please reply directly to the most recent email sent from the agent working on your case to let him know At this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: If the console had broken because of something that I did, or because of wear and tear or age, then I would accept that you will not fix it because it is past it's warranty However, it broke as a direct result of an "update" sent by your company You broke my console, therefore, you are responsible for fixing it, regardless of when the warranty expired I also want to note that I find it highly suspicious that the console broke as a result of an update that you sent exactly two years to the day of when I purchased it If I had purchased the extended warranty with my console, then the update that you sent that broke it would have broken it the day after the warranty expired! (I purchased the XBox on 12/12/13, and the update that you sent broke it on 12/13/ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told I would be given a refund so they should give me my refund not just say sorry you were lied to and think everything is okI was told I would be given a refund more than once and by more than representative Microsoft should train their customer service representatives better so they don't mislead people Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I had someone from Microsoft call last night and he took care of the issue---It has been resolved.THANK-YOU

Complaint: [redacted] I am rejecting this response because:-After the experience yesterday I called bing told them I wanted the account deleted, would not be doing business with them and that I did not want my card charged for anything- Since I had gotten no clicks to my site from them because of all the complicationsAfterwards I tried to log back in and it said my account was suspended, and I couldnt use itI also have a email saying the same thing Sometime in the middle of the night they reactivated my account fed my site like clicks, charged my card bucks and it was still running when I logged in and paused that campaign So they activated a account I had asked to be deleted and I had no access to and should have been inactiveThen charged meI am disputing this with the bank and I have responded to their message that said my account was shut down telling them I would be adding this to my complaintCompletely unethical practices they are using hereUnbelievable Thanks [redacted] Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype accountWith the information you provided in your claim we were able to locate a service request for this issue on your accountWe see that you have filled out the form that is required in order to discuss issues with your account, but it has not been filled with sufficient informationAs the agent explained to you, we are unable to discuss your account or provide information unless it passes the verification processThis policy is in place to protect valued customers like you You are more than welcome to fill the form out more than onceWhen we have obtained enough information to verify ownership, we will be happy to proceed We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: the business did not respond for several months (initially contact made on 10/1/2015, business responded on 6/6/2016)To make matters worse, the business failed to offer any type of resolutionOf course this item is still outstandingThey do not stand by their productsThe warranty is not validThey send used and faulty products to replace other faulty productsThey should be sending new products to replace faulty productsI've already contacted their support group on two separate occasions before contacting the Revdex.com on 10/1/I will not be contacting the support group again.Sincerely, [redacted] ***