Microsoft

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your son's accounts We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation?

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows experience The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office subscription We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band replacement The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:i believe the complaint is still not solved and I would like if they could give me a call at [redacted] Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox gift cards We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office product key With the information you provided we were able to locate your account and a service request for your issue The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closedThe actions Microsoft has taken in this case are valid and we are unable to provide further assistance regarding this matterAs previously stated, please feel free to use the enforcement team link below to discuss this matter further You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/ Sincerely, Microsoft Corporation

Complaint: [redacted] Here is the information you requested, My most recent service request number is [redacted] .Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I cannot access their support as they are suggestingSincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your accountWith the information you provided in your claim, we were able to locate your account and a service request for this issueWe can see that your case was escalated to the Global Escalation Services team, and an agent was able to confirm the unauthorized accessShe has sent an e-mail to you with instructions on how to regain access to your accountPlease follow these instructions if you have not already If you have already done this, and you are still experiencing issues, please let us know and we will be happy to assist you in taking the next steps to get this issue resolved Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: microsoft owes me a full refund for continuously changing their policy for game play/online services, after my purchases that effect me by charging me more money!!! I am pretty sure when you buy ca lotto ticket, this wouldnt be ok to change rules laterSame with any other game you PAY$$ forAlso microsoft is forcing me to PaY $$$$ to play with others For online multiplayer when we have our own internet and private serversMicrosoft doesnt not give the option to not use "THEIR ONLINE SERVICE"Micrsoft doesnt give the option for yor own private online service so we(gamers) are forced to pay $$$$$ to support xbox live and their servers we dont need! Or this support their policy that never stops changing on us gamersThey are force charging us into service we dont need to play or us all features of console!!!Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your GamertagWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedEvery customer is allowed one complimentary Gamertag change and any additional changes will require a chargeThis is a part of Microsoft policy and we are unable to make an exception to it at this timeMicrosoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] *** I am afraid I do not know the meaning of a SERVICE REQUEST NUMBER to which you referYou need to explain what that isThe letter in which I explained all of these problems & mailed you at customer service at Microsoft Way on May of has STILL NEVER been acknowledged or answered by Microsoft

Complaint: [redacted] I am rejecting this response because: I have a complaint ID number -- it is [redacted] Also, please see the attached screen shot of the email from Microsoft Customer Service representative This person was helpful in making sure that my account was closed The issue I have is that your account web page has a "Disable Automatic Renewal of Account" button which a reasonable person would think effectively disables the account and prevents automatic re-charges to your credit card I used that function in early March to disable my account prior to the renewal date but the function did not work Microsoft renewed the charge on my credit card on or about March -- it has a day delay so you can't tell your card has been charged until after the period is over This gives Microsoft a day additional charge against your credit even though you were not using the software since you thought you had de-activated your account I used the Office software for a business trip and then de-activated it Microsoft has a system set up that appears to make this type of deactivation difficult -- it appears to do it when you go to the account website and then gives you a delayed charge when it automatically renews the account by charging your credit card again Action Requested: Please credit my account for the $you charged me for the period March - April 19, Also, please make sure you did not charge me for the period April through May 19, Thank you Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your purchased support plan We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your purchase As stated previously, the two promotions were not able to be combined, which is why the extra $was not taken off of your orderWe sincerely apologize for the misunderstanding, but have recorded your feedback on this case and will send it for reviewAt this time, Microsoft considers this case closed as we are unable to offer further assistance We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Minecraft account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation