Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further I have checked our records and can see that you have requested a chargeback for the fundsThe charge back has been processed by us, please kindly contact PayPal to check on the status of the refund Chargeback requests are time consuming and while the request is pending, we are unable to issue a refund from our side I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, Kaisa Customer Relations Office Skype

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] here is the service request # from January : [redacted]

Revdex.com: The sercive number from my interactions with xbox is: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution well there is nothing I can do or sayThey closed this complaint I didn't Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: After months of delay this is how a business treats their customers! I am still frustrated that I am unable to download my Microsoft Office, I have the PIN number to download yet it's saying not an existing numberI found that actual box with the disc and it still won't allow me to download! I would like my money back on this and go use a MAC instead cause Microsoft doesn't care about their customers!Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concernsWe apologize that we are unable to further assist you with your Gamertag change, as the Enforcement team confirmed its violation of the Terms of Use, and Microsoft stands by this decision If you are experiencing connectivity issues with your Xbox, we would be happy to helpThe fastest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-If you are unable to find a resolution via this avenue, please reply with your most recent service request regarding this issue and we will be happy to investigate further Sincerely, Microsoft Corporation

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further At Skype, we have systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore, the Skype account was blocked in order to protect the account information from unauthorized access Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification The Skype account is currently fully blocked and no-one can access it You can recover the account by contacting Skype Customer Service I hope this response has addressed your issue We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards Kaisa Customer Relations Office Skype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue Our records indicate that you have been in contact with one of our agents regarding this issueThe Global Escalation Services team is still handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: This company is displaying their complete failure and non willingness to resolve the complaint by not only not apologizing for the terrible lack of service from their employees, which can easily be verified with a playback call, but in also laying the burden once again on the consumer to provide a "service request number" that their own employees failed to provideRevdex.com please take note at this company's negligencePlease keep this case on file, it is not resolvedEven when confronted with the issue instead of doing the correct thing and issuing a refund they rather ignore the issue and enable their employees to continue with their unethical behaviorSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: When I reached out to support in December of 2014, they told me there was nothing I could do This Revdex.com response effectively tells me that my message was not looked at for over a year and a half, so now they aren't going to consider it and that I should reach out to support again (which I have no reason to believe would be any more help than they were the first timeMicrosoft can't just ignore complaints and hope they go away Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: This is not an answerI would appreciate a specific person higher up and a direct phone number.I've already tried it your way as described here with no luck.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: for one Microsoft has not said they would contact DELL regarding this issue, nor has anyone from a US based corporate office returned any of my phone callsmicrosofts response offers ZERO to me, why aren't they taking action/ Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The representative that contacted me was polite and worked with me toward a solution.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI realize that Microsoft (bing.com) want the matter closed based on their answer and not mine which was to delete my name from your bing.com images and photos of, and you have argued against me long enough even though there are other names who do not get this recognition, I do not have the money to pursue the matter further Sincerely, XX XX

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Downloadable ContentWith the information you provided in your claim, we were able to locate your account and order historyOur records indicate that on 12/13/a purchase was made for Resident Evil Extra Episode: The Struggle, which you have mentioned in your original claimWe also see that on 1/1/a purchase was made for Resident Evil Episode Four: Metamorphosis, and therefore it appears this issue has been resolvedIf not, please clarify in your reply Otherwise, Microsoft will be closing this case as resolvedWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I gave them dates and times, this is big Corporation taking advantage of small business, you would think after spending 5-hours with their incompetent techs they would have a record of all communcations between us...if you want documentations I have a $300.00+ bill that I can't afford!!!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Microsoft banned my account due to communication violations, now my xbox is broke and the will not restore my account so I can access my games, movies, in game content which I have spent over $onAt this point since they will not restore my account I want a refund of $I am tired of fight with themIf I bought these games as a disk I could still use them but I got digital copies so now they want to screw me overAlso I would like you to resolve my issue before closing my claim this timethanks Sincerely, [redacted] ***