Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comPer the Xbox.com terms of use, typographical errors on the website may occurPlease see the following information: THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE XBOX.COM WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORSCHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREINMICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE XBOX.COM WEB SITE AT ANY TIMEADVICE RECEIVED VIA THE XBOX.COM WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION (http://www.xbox.com/en-US/legal/xboxComTOU) Due to this, Microsoft will not be able to provide the game in question to you for no chargeMicrosoft considers this matter closed Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox gift cards We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your son's accounts We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation?

Complaint: [redacted] I am rejecting this response because: The window of time specified is to extensive I do not have the luxury to sit and wait for a call for such a long time span It would be more suitable if time periods were available for me to choose from versus a - hour period waiting for a call back I have waited for such call backs on the following dates, and to this date and time have NOT been called back.....Aug 31, (case # [redacted] and Sep 5, the same case #) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Your final comments are some of the worst business practices have ever seenAnd it was after numerous contacts, several hours of my time, and the loss of the money spent on an account that wasn't able to be used for MONTHS! I'm glad the Revdex.com posts these responses publicly so people can see how poorly you conduct business and how you treat your customers Thanks Microsoft for being the unprofessional, self centered, money hungry is you are! SO I WOULD STRONGLY RECOMMEND [redacted] TO PEOPLE NEW TO GAMING OR TRYING TO DECIDEBESIDES, IT FREE!!! Sincerely, [redacted] ***

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The Service Request # [redacted] was completed and we are now operational, but it took a week to correct, during such time we had to purchase protection from another vendor to cover our needs temporarily The purchase price was $for one month and we asked for a refund of this from support and they stated they could do nothing to help The Microsoft solution is up and running now but we still wish to have a refund for the temp solution purchase while Microsoft corrected the issue as Microsoft did not fulfill their SLASincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live account The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and had a chat with you on 8/They have 8/listed as the day they will be reconnecting with youPlease continue to work with our agent to arrive at a resolution as swiftly as possibleSincerely,Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with SkypeIf the transaction was completed in August, then, as stated previously, we are unable to provide a refund due to Microsoft's policy that does not allow refunds for purchases made more than days ago We apologize that we are unable to fulfill your requestWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Rewards Points redemption We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox accountAs stated previously, if your account has been banned, the only way to get more information on it is through the Enforcement team at http://enforcement.xbox.com/However, our records indicate that your account status is clear and active, so if you are still experiencing issues, please provide your service request number for this matter and at that time we will be able to further investigate Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat they meaning Microsoft Corporation will contact me directly after their investigation into the matter to resolve the conflict of interest with my pw with my e-mail account [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: this is being rejected because I have already had to go out and prchase a new product key in the amount of $this case is over a year oldI cpuld not wait for microsofts lack od service!Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it's been days since I first reported the incident and Customer support continues to tell me they can't do nothing about it, only tier are able to, which they are not replying to my emails and I have no way to contact them nor have they been contacting me since the intiate phone call asking for my informationThe hacker continues to play my purchased games while im unable to I gave you guys all the information to verify I'm the account holder such as device ids, console ids, console serial numbers, old passwords and multiply credit cards used on my accountAll I'm asking for is my account backPlease and thank you Sincerely, [redacted]

Complaint: [redacted] I quote the reply I received from Skype:"As explained in the previous email, we will lift therestriction from paid services as soon as you have changed the password on theaccount."I changed the password as instructed After I changed the password, phone calls *still do not work* The message that shows upon failed phone calls states: "Account blocked" Furthermore, Skype changed my account balance to $7.49, whereas it is supposed to be above $10, to the best of my memoryI am very tired of this continuous torrent of lies coming from Skype Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding this issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your product key We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Hello ***, Thank you for responding regarding Office We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation