Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your XboxWe appreciate the additional information provided in your replyWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs one of the agents you were in contact with explained, due to Microsoft policy the promises made by another agent regarding compensation for this issue cannot be honored At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The issue with my EA Access account has been looked into repeatedly by EA on their support forums The link to the posting on their forums is here: http://answers.ea.com/t5/EA-Access/Cannot-use-EA-Access-for-multiple-weeks-Xbox-...⇄ [redacted] The rep that has responded to the issue has repeatedly stated that the issue is not with the EA Access app, it is with my account on Xbox Live I have done numerous items at their instruction on how to resolve the issue and none of the actions (detailed in the liniked form post) have resolved the issue My account shows as Inactive with EA Access, though I have a live subscription until 11/11/ As I have repeatedly stated with Xbox Live support, nothing I have done at their instruction has resolved this issue and nothing I have done with EA support has resolved the issue I have completely reformatted my Xbox One and nothing in that process has resolved the issue At this point, the issue lies on Microsoft's end as it is an Xbox Live account issue, not one with EA Access Sincerely, [redacted]

Dear [redacted] *, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide further assistance regarding uninstalling Windows Defender, as it is part of the Windows operating system and therefore cannot be removed from your computerPlease follow the steps to disable it if you would not like to use it at this time This case is now closed and Microsoft will no longer be responding to requests regarding this matterWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueUnfortunately, after reviewing your service request number and conversation with our agent, (most recent email sent 7/21), our agent is correct in stating we will be unable to provide a refund as the transactions disputed occurred more than days ago (10/01/2015-05/01/2016)Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part f:“Online Statement and ErrorsMicrosoft will provide you with an online billing statement on the Microsoft account management website, where you can view and print your statement This is the only billing statement that we provideIf we make an error on your bill, you must tell us within days after the error first appears on your bill.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Hello,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint through Revdex.comI’m very sorry to read that you have experiencedissues with Skype and I will gladly assist you further.In order to be able to assistyou, we would need more informationBest way to get the fastest technicalsupport is to contact Skype Customer Service.Skype provides differentmethods of assistance if you wish to resolve the issues with Skype CustomerServiceDifferent methods how to contact support can be found here: https://support.skype.com/en/faq/FA1170I hope theresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed As the agent you were in contact with explained, Microsoft is unable to provide compensation for overdraft feesYour best option is to contact your bank to dispute the charges We understand this may not be the answer you were hoping for, but we are bound by Microsoft policy regarding compensation and refundsWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows update We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Skype We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Yet AGAIN, you just pointed me to a solution that directs back to the problemHow can I "continue playing" if the Xbox Live Service is denying me multiplayer access? Why does Microsoft continue to give me the run around on this problem? I want a SOLUTION that is actually POSSIBLEThe only solution anyone has been able to give me is to "keep playing online" when I can't do thatI need my account FIXEDThis shady business has gone on long enoughI requested a call back, and no one called meInstead I am given the answer I said I DO NOT WANTI explicitly said I don't want to be told to play online when I simply can'tIf Microsoft continues to refuse to address my problem but still accept my money for the service, I will most definitelgbe filing against the businessSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Good Evening, I’m sorry for opening the Revdex.com complaint as well as copying Senator Hill but it has been days (two full weeks) since I had my chat session I was told that I would be contacted the following day and still have not heard from anyone and we were billed yet again for this service I need to have this issue resolved ASAP We have been billed since January of for a service we have NEVER used, nor AUTHORIZED I was assured this would be taken care of and it hasn’t Please assist Thank you, [redacted] CC: Revdex.com Complaint ID: [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have tried to use the Microsoft support, but my calls were dropped both times I calledNo case number was ever issued to me The first call I got as far as the malware/virus help desk My call was dropped while the young man was starting to speak I called back and my second call was dropped as I was waiting to be transferred No attempt was made by the Microsoft support people to call me back after the calls were dropped I still need a way to remove the "personalized ads" on Windows I have read the instructions or blogs on your support site, and so far I cannot get all of the ads to turn off Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number, and checking your account history, one of our agents sent you an email on 6/28, to your gmail, confirming your refund of $has been processedYour Microsoft account, linked to your [redacted] outlook.com alias shows both charges of $were refunded on 6/29/Please check with your financial institution with any further inquiries regarding this refundMicrosoft now considers this case closed and will no longer be respondingSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the following portion of the Microsoft Services Agreement, Microsoft will not take any further action on this claim: “dRecurring PaymentsWhen you purchase the Services on a subscription basis (e.g., monthly, every months or annually (as applicable)), you acknowledge and agree that you are authorizing recurring payment, and payments shall be made to Microsoft by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Service is terminated by you or by MicrosoftBy authorizing recurring payments, you are authorizing Microsoft to process such payments as either electronic debits or fund transfers, or as electronic drafts from your designated account (in the case of Automated Clearing House or similar payments), or as charges to your designated account (in the case of credit card or similar payments) (collectively, "Electronic Payments")Subscription fees are generally billed or charged in advance of the applicable subscription periodIf any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, Microsoft or its service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and to process any such payment as an Electronic Payment.” Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype We apologize that we are unable to make an exception to our refund policy at this time, however, as previously stated your comments will be forwarded to the appropriate department for review At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.comThe Xbox Listening and Advocacy team has thoroughly investigated this issue and since our support agent has thoroughly explained the options you have to set up a repair or replacement for your Xbox One console that we are able to offer [redacted] the Advanced Exchange or a standard repair option [redacted] we consider this matter closed per our Terms of Use (see links below).Live TOU: http://www.xbox.com/en-US/Legal/LiveTOUCode of Conduct: http://www.xbox.com/en-US/legal/codeofconductXbox Warranty Terms: http://support.xbox.com/en-US/xbox-360/repair/warranty-infoXbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.comOur records indicate that you were in contact with another agent, and this issue has been resolved since your last reply and you were able to order a new device after receiving a refund for the previous oneIf this is not the case, please let us know, otherwise Microsoft will be closing this case as resolved We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: After ten days of frustration and many hours for trying desperately to get help all I received was disconnected phone numbers and links to NOT AVAILABLE” web sidesWhen I complained to Revdex.com I got connection to someone with access to Microsoft server and the problem has been fixedI need to warn other users because the bug still existThank you Revdex.com Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One optical drive The Xbox Listening and Advocacy team has investigated this matter and has determined that a Standard Exchange was initiated for you on February 21, Sincerely, Microsoft Corporation