Microsoft

Initial Business Response / [redacted] (1000, 6, 2014/12/30) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding unauthorized access to your account We apologize that we are unable to verify your account or locate your service request with the information provided in your claim The customer ID you have given is not something Microsoft provides to our customers, and therefore this case may involve support scammers claiming to be Microsoft employeesWe would like to investigate your claim, however without a valid service request number or account, we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to helpOr, if you have an alternate e-mail that may be attached to a Microsoft account, please provide it in your reply If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding concerns with your Xbox controller We apologize that we are unable to verify your account or locate your service request with the information provided in your claim As stated previously, we would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that numberOnce we have it, we can continue to work towards a resolution for this issue If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: At this point nothing was ever resolvedThe system still does not work properly, I gave up calling Microsoft because after several attempts and being told over and over they would replace it only to "transfer me to the department that handles the returns and then informed they could not do anything for me As far as my complaint, I still stand by my original comments, I still wish for Microsoft to honor their reps repeated offer to refund/replace the system with a new one of my choosing from their Microsoft Store I just received a response back from Microsoft via the Revdex.com and was told to respond back with the Complaint ID and they would look into the matter further.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I do not know what a service request # is? please explain

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Hotmail accountWith the information you provided in your claim, we were able to locate your account and a service request for this matterOur records indicate you have been in contact with one of our support agents since the time this complaint was filed, who assisted you in recovering your accountPlease confirm whether or not you are still in need of assistance, and if so, we will be more than happy to help Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I was on the phone with your customer service for minutes and at the end of all this time I was told they couldn't help me I will not express my opinion here of what I think of your customer service I have sent emails and tried to contact both Shiv and Devanshu with no success I have even tried the product key from my laptop and have the same issues Very poor showing for microsoft.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account banWe have reviewed your situation and while we understand your frustrations we are unable to take the action you’ve requestedWe consider this matter closedSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your mouse We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I spent $+ DOLLARS and lost the use of my computer because of your locking my personal propertyI want to be compensated for my loss Again, that was my complaint so your ridiculous answer is as phony as your service department.Sincerely, [redacted]

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the following information from the Microsoft Services Agreement, Microsoft will not be taking further action on this claim: “Limitation of LiabilityIf you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the breach occurred (or up to $if the Services are free)You can't recover any other damages or losses, including, without limitation, direct, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Services, or the software related to the Services.” Due to this, Microsoft considers this matter closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:There is additional information Microsoft needs from meI am including below, the information that Microsoft has asked for in regards to the service I purchasedPlease let me know if you need anymore information from meSincerely, [redacted] Hi ***, Your Skype Number will expire on Dec 16, The Skype Number + [redacted] will expire on Dec 16, What do I need to do?You can extend your number bysigning in to your accountThere won't be any break between subscription periods – the new one will pick up right where the old one left off Skype

Complaint: [redacted] I am rejecting this response because: years for a response?! Really, and a generic one if thatSomething that is wrote out and sent to everyoneNo customer careIt's official I WILL NEVER BUY MICROSOFT againLinux and Google be calling my name! Absolutely ridiculousI can't possibly use find my phone years after the factSorry I got word for youFAIL! Im half tempted to rid my Windows now! BOYCOTT is the only solution at this point Thanks for caring Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Service Agreement, Section 9, part G, Microsoft considers this matter closed“gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic.” (https://www.microsoft.com/en-US/servicesagreement/) Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I know I put a card on my account because they turned off my xbox live account that's when I put in the card number then my account was active againAlso they charged a card that wasn't even connected to automatic renewal they charged a card I buy games and points forThe card they charged was my son's bank card for his ssihe shares my account with me so everything I buy is for himAfter this year im switching to [redacted] .Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2015/01/12) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleAfter reviewing the Service Request Number in your claim, it appears the service center involved with your console exchange may have made a mistake processing your consoleWe apologize that all of your console accessories were not sent back to youWe will contact the service center and find out what happened with your accessoriesThank you for bringing this issue to our attention Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the responseI still have no idea where my items are and whether or not they will be sent backCould you please update me on the situation? I only got to use the Xbox for one week before failure and it has already been over two months since I was able to play it Final Business Response / [redacted] (4000, 10, 2015/01/29) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation