Microsoft

Revdex.com:They said they would call, I am waiting to hear from them as of June 30th Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/08) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son's stolen Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.comAs previously stated, we apologize for the delay in responding to your claim and would like to assist you if a resolution has not been reached If this is the case, please feel free to reply with your most recent service request number and we will be happy to helpOtherwise, Microsoft considers this matter closed We appreciate the time you have taken to provide your honest feedback regarding your customer service experienceYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The [redacted] you refer to do not exist on this packagingWe have searched the entire box and do not find your reference anywhere on this packageSince you are so quick to dismiss this claim we will begin legal processConsider this our letter of intent Have a Nice Day.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I want a refundI gave you the account's email addressSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue connecting your printer The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your computer The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your opinion about our advertising We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The problem not only still exists but has gotten worse.Sincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S issueUpon reviewing your complaint our service center is correct in stating that tampering with the unit voids the warrantyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part c:“Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed”(http://support.xbox.com/en-US/my-account/warranty-and-service/console...⇄ Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Precisely, the one of the main reason of so many, is that changing my outlook email address [redacted] @outlook.com, has created such a humungous problem I am unable to login with my old outlook email I requested a cancellation for I was getting an average of daily junk emails It was consuming so much of my time, like Microsoft is doing with their dictatorial email account Even though I cancelled this email address, it is not going to be cancelled until 04/29/17, imagine that? And then to reopen it I have to get a text to my previous cell phone number Therefore, Microsoft makes it impossible for me to get to my account All of my devices have warning messages that I can't fix Most professional business with business common sense and customer service skills, lets us change an email address without losing access to my account However, it is not like this with chaotic and convoluted Microsoft My eyes and brained are fatigued about now, but I have to respond or I lose my money Microsoft don't care that they injure me or drive me crazy I have the following outlook email addresses due my several devices And since, Outlook dictates we must initiate a device with a Microsoft account, I have created other accounts, one for each device My other outlook accounts are [redacted] @outlook.com, and [redacted] @outlook.com However, this email address lead to a shell of a profile for me; thus, all my history and my MS Office subscriptions are under the [redacted] @outlook.com But there is nothing I can do to consolidate them Microsoft has turned communist.I do much better accounting as an inactive CPA Tier II, than Microsoft ever will Since, the attached receipt was given to me at the Microsoft Store; in which I have to attached a copy hereBut Microsoft is preventing me to print the email MS sent me after I signed upI cannot print it because Microsoft is even preventing me to have full use of my OLD emails I downloaded into MS Office Outlook into the cancelled account My Outlook freezes up Microsoft is doing the same thing with my other devices, maddening.Attached is my credit card receipt for my payment I never want to have anything to do with Microsoft again And since, Microsoft is not allowing me any access to my subscriptions and account history, I am going to file a complaint with the State Attorney General and with the federal government, if Microsoft blocks my services, just because I had to change my email address, and all of the sudden becomes political, even with the customers, like the last technician and www.msn.com, anti-Trump, bad, bad, bad.Thank you Sincerely, [redacted]

Hello [redacted] , Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/12/10) */ Dear Ms ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further I have checked our records and found the unauthorized transactionsI have issued a refund for all three orders including the USD order for Skype Credit made on October 01, The funds will be returned to your credit card account Upon checking our records we can see that your Skype account was accessed by a third party who misused the account to make fraudulent transaction This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password Choosing a secure password to access your Skype account is crucialHackers use lists of common passwords to access accounts (not only on Skype but across all websites)It is therefore critical that you use a strong, unique password I strongly recommend you to change your Skype password regularly to make sure that you have a secure account Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or notAvoid this by following these tips: Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you knowWhen in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight I'm also happy to assist you in case you still wish to permanently close your Skype accountIn order to this, please kindly confirm the Skype name you wish to delete I hope this response has been helpful Again, we apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comA review of your account shows that you have been able to send the Xbox back to usAt this time, if there is no further assistance needed, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Company has not met its warranty obligationsSincerely, [redacted]