Microsoft

Complaint: [redacted] I am rejecting this response because: There needs to be a way to repair these controllers, paid or notI am willing to pay for a repair if necessaryTelling me to just buy a new one is 100% unacceptable Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The "response" is the same as the previous ones Microsoft has consumed at least hours of my time, in person at its store, as well as on the phone, with no results Microsoft can email to me the instructions on how to try to resolve the problem on my own, without wasting more of my time on the phone VERY POOR CUSTOMER SERVICE!!!!!!!!!!!! Also, as stated in my Revdex.com complaint, I want Microsoft to reimburse me for the two round-trips to its store in Burlington, MA My Revdex.com complaint remains unresolved because Microsoft doesn't get it! Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:This has not been resolved yet but I do have an appointment with a Microsoft representative on May to make further efforts to resolve the issue so it needs to remain open beyond the day period Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox headset issueWe would like to investigate your issue further but need some additional information from youPlease update your claim with what kind of headset(s) are trying to use with your Xbox One consoleAre you using the wired headset that comes with the console, or some other device? Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I currently have THREE XBOX ONE MICROSOFT Headsets, two of which are BRAND NEWThey are the standard onesLike the one that comes in the original XBOX ONEI have tried using them with TWO BRAND NEW xbox one controllers and one that came with the console Hope this helps Final Consumer Response / [redacted] (4200, 11, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, this was the whole reason I decided to take my problem/issue to the Revdex.comI have tried to download my profile onto my roomates XBOX ONE and there is no issue with the SAME equipment that I use on my own console which is BRAND NEWThis was the only 'Hypothesis" that the tech support could offer to me at that point where we were at, it seemed that they had just as many questions as I did but no-one had answers After countless hours of tech support and sending my console to XBOX and receiving it back after days with the same issueI would just like this issue to be resolved Final Business Response / [redacted] (4000, 14, 2014/12/12) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe apologize for the continued issues you are experiencing with your consoleWe have attached some additional support topics in a Word file to your claimPlease try these solutions and update your claim with your results Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: First off, I HAVE contacted support.microsoft.com, which you would know if you had actually read my complaint in full Your representative on the online chat at that link told me to go to my university for the refund, a statement which made no sense whatsoever Secondly, the only number I was provided (on the one call where the call didn't drop before I could obtain a service number) was [redacted] , but the representative I spoke to through the chat on your website said that that number didn't call anything up My calls were made between 8pm and midnight EST on September 25th, 2016, and I spoke to at least three different representatives, one of whom took my cell number but didn't call back when the call dropped (despite promising me that he would do so) Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The $payment only reimbursed me for the computer tech fees incurredIt does not begin to right the wrong or cover the thousands of dollars that I am already out of pocket due to Microsoft's failuresI am very disappointed in your poor customer service.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The problem is not resolvedYou banned me for no reason and wont tell me the reason why or what I didyou guys offer fraudulent servicesIve spent too much money for you guys to just take it away for no reason at allIll take this up in court if I have tooSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me providing they (Skype) adhere to their resolutionWhen the [redacted] site enters account information, it is impossible to verify what they may or may not have entered at their terminalNowhere on Skype site does it say not to furnish your Live IDThat is how I have always logged in so I know no differentThere is no second account that I hold that this could have went toMy guess is someone I do not know at all got free credits because somebody in the process made an error.I made this transaction on May 31st at 9:34AMI attached the only information I was furnished with for this transactionThis has also already been furnished to Skype customer service and they did nothing with it except to say they would escalate iton JUNE 1stNow it is the 11th.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Technical Support Experience We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows technical problems Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift codesWith the information provided in your claim, we were able to locate your account and service request for this matterOur records indicate that the agent was unable to see the photos sent in your email because they were not sent at attachmentsThey cannot be viewed when sent in-linePlease reply to the agent's most recent email regarding your case, and attach the photos to your replyAt that time she will be happy to further assist you Sincerely, Microsoft Corporation

Complaint: I am rejecting this response because:i have tried that have had no help from [email protected],I am totally unable to access any multiplayer features on my game and was banned because of a glitch on the game...here you will find a quick synopsis of what occurredso I was playing forza on my Xbox one,wife wanted to watch tv so I saved my game and started to play forza on my pc,when I first launched it it said syncing got to some percent and was stuck there,I then closed everything reopened forza on my pc it fully synced I had an un natural amount of credits in my account,I did not fraudulently mod or use anything on my account..I called Xbox support and they looked at my account and saw no bans on their side whatsoever,also at time of this ban notification the forums were down and I was not able to post or get a hold of anyoneI have sent messages on the forums to people I have sent e mails to the forza e mail I have not gotten any responses about this issue,I know that there are KNOWN service bulletins on playing the game on windows and there are many bugs that still need to be worked out,so why am I being punished for bugs and or glitches on that were not done maliciously,I have been a loyal forza patron since the beginning I have absoulty no negative marks what so ever on my XBL accountSincerely, Patrick M [redacted]

Hello [redacted] , Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Band issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created for you when you called our customer service supportSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: typical double talk - the download was automatic - I deleted same The complaint is in regards to the automatic download.Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for responding regarding concerns with your Microsoft customer support experience We apologize that we are unable to locate your service request with the information provided in your claim A 10-digit service request number is needed in order to further assist you, and can be provided by contacting Microsoft customer support about your issueWe would like to assist in investigating your claim, however without this number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft OfficeOur records indicate that since your last reply, you were able to speak with the agent working on your case and troubleshoot the issuesWe understand this case has been archived as the troubleshooting did not resolve it, however please feel free to contact the agent with any further questions or requests regarding this matterWe appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: As I stated in my original complaint, I was not told such information (after many chances that were given) and many other conflicting thingsI am now aware of your company billing prior to the subscription dateAnd I even questioned why are such things of your policy not stated online as an individual is going to cancel their subscription? These are questions that I asked of multiple representatives or if they could show me such informationTHEY COULD NOT!!! And how can you bill a person prior to subscription date? Since again no one that I spoke with in your company could tell or even show me this policyIf they would have I never would have complainedYou are taking money from customers days before their subscription is out/over, your representatives can't even explain this policy nor can show the information in black and white, and you don't make customers aware online during billing, like most companies do; and you don't know if they even want to continue services, and are charging them for a whole new month before they have finished with anotherYes, you returned my subscription feeBut when it came down too it I called a few days or week prior to it ending and was TOLD that "as long as I cancel before that subscription date or renewal I would not be charged"YET, I WASThus, putting me in a hardship of coming out of additional moneyI was responsible, and monitored my fundsBut because of your company's UNKNOWN POLICY and representatives that tell customers whatever they please, here we still areHold your representatives and company responsible for not knowing or sharing your policies.Sincerely, [redacted] ***