Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia issueAfter reviewing your complaint, it is apparent your Lumia is not within its month warrantyIf you would like to try and have your Lumia serviced, please visit the following site to explore your out-of-warranty service options: (support.b2x.com) We will not be able to provide a refund as outlined by the Microsoft Services AgreementPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and the Manufacturer’s Limited Warranty Section 2, part (i); Section 3, part 5: “No refunds will be given for any charges more than days old We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) “Warranty: Twelve (12) months for the main device.” “If this Warranty does not cover your Product or the issue based on which it requires service, Manufacturer reserves the right to charge for the repair or replacement of your Product, as well as a handling fee.” (https://support.microsoft.com/en-us/help/10811/lumia-manufacturers-limited-warr...⇄ Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: the tablet I rec'd was broken and there is lack and humiliation on the service, very bad device and weak products, I got replace time and never rec'd it working, what else I have to do?Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft BandWe understand your frustrations regarding this issue, however the Hardware Service Center reserves the right to refuse service for a product and void the warranty if they deem it damaged beyond a manufacturing defectWe apologize that we are unable to fulfill your request to have it repaired/replaced under warranty If you would like to go through with a paid, out of warranty exchange, please let us know and we will be more than happy to help We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with your Xbox console. We have reviewed your situation and while we understand your frustrations, due to Microsoft policy, if your device's warranty has expired we are unable... to offer a repair or replacement free of charge. We apologize that we cannot make an exception to this policy. If you would like to go through with an out of warranty repair as the agent offered, please feel free to reach out to him and he will be more than happy to assist you. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for responding regarding issues with your Hotmail account. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: it is not yet resolved, and it is a time sensitive matter. Microsoft requested the account recovery request # associated with our attempts to log on to hotmail, it is [redacted] . Submitted on May 10, 2017.I have also summarized the dilemma again below for context:Hi Microsoft,As previously stated, my father (Dr. [redacted] ) traveled to Canada from Botswana to visit me. Since arriving in Canada, he has been unable to access his Hotmail account, despite the fact that we have provided accurate information to verify his identity with the automated account recovery system; he is unable to receive the verification code on his Botswana cellphone because the cellphone does not work on Canadian cellular networks.We submitted an account recovery request on May 10, 2017 (account recovery request # [redacted] ), and we tried speaking to one of your representatives on May 13-14 but this has all been unsuccessful. We tried getting help from microsoft support too (online chat, North American and Southern Africa telephone help lines) but we never get to speak to a real human being. On the microsoft website, there is an option to email the support team but when you click on this option, it does not work! We have explored all options and unfortunately still at square one!We really hope that you can resolve this issue as my father’s career depends on this. He is in Canada for the next two months and it would be very deleterious for him (Dr. [redacted] ) to not have access to his primary work e-mail during this time. Please, please help us.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not a resolution, just a canned letter asking for more information The Service Request Number: [redacted] I also never received a call back as requested from the initial interaction.Sincerely, [redacted]

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comWe are sorry to hear about your Xbox One issueAfter a review of your interactions with our support agents, we are unable to find any mention or order of a new console to be shipped to youIt appears as though you were able to return the original console to the point of purchase, so at this time, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox console The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Tuesday afternoon I received a call from Varun G***; an escalation analyst at MicrosoftAccording to him there are ways of getting back the Windows I had been told that Windows wasn’t retrievable, by some at Microsoft, and others told me it could be restored within days after the down loadVarun G [redacted] told me that wasn’t exactly trueAfter days I probably would have to reload some programs and possibly files that would have been deleted Going by the information I had been given by Microsoft, and Hewlett Packard: And not having heard back from Microsoft within the day period, I had decided to sell that computer because it had become a useless piece of equipment When I told MrG***’s that had I sold the computer, his response was, “Since you sold the computer there is really nothing we can do.” Microsoft hadn’t made any attempt to contact me until now; some days after my original complaint I had been lead to believe that there was no way I could get back the system, programs and files that I had lost because of their upgrade As far as I’m concerned, Microsoft never intended to help, and waited out the time frame in order to come up with another excuse Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I contacted support multiple times and was given absolutely no helpPleas contact me or offer resolutionI will not argue the same case again with another service representative just to be told they can't/won't help me.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with the charges on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft gift card and account currency Once again, we apologize for the delay in responding to your claim I have created a service request for this issue, logged under the service request number The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely,Microsoft Corporation

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueThe quickest way to get it resolved is by visiting support.microsoft.com or calling 1-800-642- The Microsoft Support agent you speak with via phone or chat will provide a service request number for you, which is a unique, digit number used for reference to your caseIf you are unable to resolve this issue via this avenue, please reply with the given service request number so we can further investigate Thank you, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft is simply attempting to snowball me because I complained about the way in which they've egregiously dis-regarded user privacy and our rights to protect that which belongs to usI complained via their community forums, of which I ordinarily was able to access by signing in with my Microsoft Outlook.com credentialsThe context of my concerns, as I stated in my forum responses, clearly emphasize the unethical business practices Microsoft has engaged in with regard to it's customersI detailed information about how Microsoft forces Windows nagware upon users and has even automatically upgraded many users systems without their permission, simply because the user might have had the Automatic Updates option ticked within the Windows Update ModuleSuch option is only meant to automatically download and install updates (aka, patches) to the OS, not a full system upgradeHowever, Microsoft has already been caught red-handed doing this, which is why I felt the need to highlight this within the context of my forum responses No where in my responses have I ever made any threats to Microsoft nor have I used any profanity either, yet Microsoft has proven, by it's recent action of blocking my further access to these forums, that it is more concerned with censoring the truth about it's unethical business practices and it's egregious violations of user privacy-------topics of which I only put front and center within the context of my forum responses because people, especially Microsoft customers, have a right to know the truth If Microsoft refuses to allow public criticism-------what else do you call that but blatant censorship and an infringement upon the constitutional rights of citizen's to voice the concerns as a part of the freedom of expression this country is known for? I'm not interested in playing this cat and mouse game with Microsoft simply because they're now mad that I just called them out on the carpet for the obvious wrongs they've been committing against it's user base and I'm certainly not apologizing for exposing these truths for all to see How can we expect the system to be fair if corporations like Microsoft are simply allowed to get a free pass to sweep whatever it wants under the rug-------even if what it's attempting to hide might otherwise become a subject for investigation into how it potentially violates users privacy rights, thus putting the safety of our very own identities at an even greater risk of exploitation than at any other time in the history of this now digital age in which we live?! It's about time agencies of oversight start drawing the line so that companies like Microsoft are compelled to respect the boundaries that should never be up for debate everOur personal privacy is an innate human right and need in order to maintain the human condition with dignity and respect-------yet this very precept is being threatened by the actions of Microsoft with regard to it's new operating system Windows The ToS agreement and Privacy Policy Microsoft has constructed clearly infringes upon our basic human rights and basically extorts us of our own identities in order to simply provide to us a product for consumption How on earth did it ever get this bad to begin is beyond me, but one thing is plain to see, these companies are not going to stop violating our rights until enough of a spotlight is shown upon this terrible situationThat is why I responded to their community forum in this way We need a voice of reason amid all this madnessIf we don't stand up against these abuses of power now, how can we ever expect a fighting chance in the future? Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)My service # is [redacted] I want my refundI want some kind of compensation for the ridiculousness of the situation

Complaint: [redacted] I have been contacted directly and am waiting for a response to the requested info I sent. Sincerely, [redacted]

Hello,My name is [redacted] and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaintsI received your complaint from Revdex.com that you have experiencedissues with SkypeI’m very sorry to read that and I will gladly assist youfurther.Skype vouchers are electronic Skype Credit vouchers sold invarious retail outletsYou don’t have to pay for the vouchers online and theymake a great gift for family and friends so that you can keep in touch throughSkype.Disputes and complaints are handled by the retailer directly.You can contact Customer Service via email and live chat forfurther investigation.Skype also offers help and support via: The Skype Supportwebsite: where you are right nowSearch around for your issue, there’sprobably an article available to help, and instructions on how to fix it rightaway The SkypeCommunity: expert Skypers and moderators provide answers hours a dayIt’ssearchable so an answer may already exist for your question.Detailed instructions how to contact Skype Customer Supportcan be found here: https://support.skype.com/en/faq/FA1170I’m happy to look into this if you kindly provide me withthe voucher codes or Skype name where you have attempted to redeem thevouchers.I hope this response has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understandingKindregards, [redacted] CustomerRelations OfficeSkype