Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft BandWe understand your frustrations regarding this issue, however the Hardware Service Center reserves the right to refuse service for a product and void the warranty if they deem it damaged beyond a manufacturing defectWe apologize that we are unable to fulfill your request to have it repaired/replaced under warranty If you would like to go through with a paid, out of warranty exchange, please let us know and we will be more than happy to help We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comWe are sorry to hear about your Xbox One issueAfter a review of your interactions with our support agents, we are unable to find any mention or order of a new console to be shipped to youIt appears as though you were able to return the original console to the point of purchase, so at this time, Microsoft considers this matter closedSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ Hello, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I'm very sorry to read that you have experienced issues with Skype and I will gladly assist you further I appreciate your feedback regarding Skype Customer Service and I have forwarded this to the appropriate department In order to look into this, please kindly confirm the Skype account name you are experiencing issues with or the order you wish to have refunded I hope this response has been helpful Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I submit this warilyThe last thing I want to do right now is deal with Skype CS any further Here are your purchase details: Skype Name: facebook: [redacted] Product name: Unlimited US & Canada month Total amount: $ Transaction date: Dec 8, Order number: XXXXXXXXXXXXXXXXXXX Order status: Delivered Account name: [redacted] Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2015/01/13) */ Hello, Thank you for your reply I have issued a refund for the Order # XXXXXXXXXXXXXXXXXXX and the funds will be returned to your PayPal account within 5-working days I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Final Consumer Response / [redacted] (2000, 11, 2015/01/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) AcceptThis should have been Day responseThanks for wasting weeks of time on a simple solution, Skype Props to Revdex.com for providing an avenue to complain and get this resolvedOtherwise, Skype would have still had my money for their awful service

Complaint: [redacted] I am rejecting this response because:Either there was a mixup at the service facility or Microsoft is lying, I do not know which is the truthI sent my xbox in in a perfect state, and it was returned broken Sincerely, [redacted]

Dear [redacted] ,Thank you for responding regarding issues with your Hotmail account. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with your Xbox console. We have reviewed your situation and while we understand your frustrations, due to Microsoft policy, if your device's warranty has expired we are unable... to offer a repair or replacement free of charge. We apologize that we cannot make an exception to this policy. If you would like to go through with an out of warranty repair as the agent offered, please feel free to reach out to him and he will be more than happy to assist you. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Complaint: [redacted] I am not rejecting this response, here is the number you have requestedIt is for the last request I submitted [redacted] Sincerely, [redacted] (***)

Complaint: [redacted] I am rejecting this response because: They are Requesting more information and I am updating said information requested by themThe Revdex.com informed me not to add any identifying information to my complaint but my Gamer Tag is ( [redacted] ) I put one of the support numbers In the account number section of this post My phone number which idk if you can see Is attached to my gamer tagHere is a xbox Chat Reference number they gave me [redacted] , The most recent attempt to transfer my gamer tag over manually through xbox support phone Gave me a case Number of [redacted] , that is still in progress but since I have Experienced everything else failing I have decided to contact you through here, as for the microsoft account support I only have access to one number which is a Support request ID: [redacted] I have many more numbers however most conversations through phone I didnt ask for them as they said there was nothing they could do.Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live gift card issueAfter reviewing your complaint and account history it appears one of our Xbox customer service agents has been assisting you and sent their most recent email on (9/9) asking for the best time to give you a callThey have a note to reach out to you tomorrow, (9/12)Please respond to our agent’s email at your earliest convenience with a time that would work for them to call youOur agent will be more than happy to work with you towards a quick resolutionSincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft gift card and account currency Once again, we apologize for the delay in responding to your claim I have created a service request for this issue, logged under the service request number The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Hello,My name is [redacted] and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaintsI received your complaint from Revdex.com that you have experiencedissues with SkypeI’m very sorry to read that and I will gladly assist youfurther.Skype vouchers are electronic Skype Credit vouchers sold invarious retail outletsYou don’t have to pay for the vouchers online and theymake a great gift for family and friends so that you can keep in touch throughSkype.Disputes and complaints are handled by the retailer directly.You can contact Customer Service via email and live chat forfurther investigation.Skype also offers help and support via: The Skype Supportwebsite: where you are right nowSearch around for your issue, there’sprobably an article available to help, and instructions on how to fix it rightaway The SkypeCommunity: expert Skypers and moderators provide answers hours a dayIt’ssearchable so an answer may already exist for your question.Detailed instructions how to contact Skype Customer Supportcan be found here: https://support.skype.com/en/faq/FA1170I’m happy to look into this if you kindly provide me withthe voucher codes or Skype name where you have attempted to redeem thevouchers.I hope this response has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understandingKindregards, [redacted] CustomerRelations OfficeSkype

(The consumer indicated he/she DID NOT accept the response from the business.)My service # is [redacted] I want my refundI want some kind of compensation for the ridiculousness of the situation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox console The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account issueAfter reviewing your account history, service request number ( [redacted] ), and conversation with our Unauthorized Access agent, it appears our agent sent their most recent email on 8/Our agent states that the information you have provided so far to prove your ownership of the affected account is either incomplete or does not match their recordsIf you are able to provide any further information or details please respond directly to our agent’s email or contact Xbox support at the number provided within the emailMicrosoft now considers this case closed and will no longer be responding Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g):“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Microsoft is simply attempting to snowball me because I complained about the way in which they've egregiously dis-regarded user privacy and our rights to protect that which belongs to usI complained via their community forums, of which I ordinarily was able to access by signing in with my Microsoft Outlook.com credentialsThe context of my concerns, as I stated in my forum responses, clearly emphasize the unethical business practices Microsoft has engaged in with regard to it's customersI detailed information about how Microsoft forces Windows nagware upon users and has even automatically upgraded many users systems without their permission, simply because the user might have had the Automatic Updates option ticked within the Windows Update ModuleSuch option is only meant to automatically download and install updates (aka, patches) to the OS, not a full system upgradeHowever, Microsoft has already been caught red-handed doing this, which is why I felt the need to highlight this within the context of my forum responses No where in my responses have I ever made any threats to Microsoft nor have I used any profanity either, yet Microsoft has proven, by it's recent action of blocking my further access to these forums, that it is more concerned with censoring the truth about it's unethical business practices and it's egregious violations of user privacy-------topics of which I only put front and center within the context of my forum responses because people, especially Microsoft customers, have a right to know the truth If Microsoft refuses to allow public criticism-------what else do you call that but blatant censorship and an infringement upon the constitutional rights of citizen's to voice the concerns as a part of the freedom of expression this country is known for? I'm not interested in playing this cat and mouse game with Microsoft simply because they're now mad that I just called them out on the carpet for the obvious wrongs they've been committing against it's user base and I'm certainly not apologizing for exposing these truths for all to see How can we expect the system to be fair if corporations like Microsoft are simply allowed to get a free pass to sweep whatever it wants under the rug-------even if what it's attempting to hide might otherwise become a subject for investigation into how it potentially violates users privacy rights, thus putting the safety of our very own identities at an even greater risk of exploitation than at any other time in the history of this now digital age in which we live?! It's about time agencies of oversight start drawing the line so that companies like Microsoft are compelled to respect the boundaries that should never be up for debate everOur personal privacy is an innate human right and need in order to maintain the human condition with dignity and respect-------yet this very precept is being threatened by the actions of Microsoft with regard to it's new operating system Windows The ToS agreement and Privacy Policy Microsoft has constructed clearly infringes upon our basic human rights and basically extorts us of our own identities in order to simply provide to us a product for consumption How on earth did it ever get this bad to begin is beyond me, but one thing is plain to see, these companies are not going to stop violating our rights until enough of a spotlight is shown upon this terrible situationThat is why I responded to their community forum in this way We need a voice of reason amid all this madnessIf we don't stand up against these abuses of power now, how can we ever expect a fighting chance in the future? Sincerely, [redacted]

Complaint: [redacted] I have been contacted directly and am waiting for a response to the requested info I sent. Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows We apologize for the delay in responding to your claim If you are still experiencing an issue with your Windows 10, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this issue, please visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban Sincerely,Microsoft Corporation